Job summary
Alrewas
Surgery is looking for 2 experienced Care Navigators Receptionists to join
our fast-growing team. The post is for 15 hours per week per person. A
long-standing, well respected GP practice covering a semi-rural area between
Lichfield and Burton on Trent, with easy vehicle access as we are situated
just off the A38 close to the National Memorial Arboretum, Alrewas Surgery
aims to offer a welcoming, high quality GP service to all its patients.
To support the practice clinical
team by signposting patients to the appropriate healthcare professional or
service, working as part of the practices multidisciplinary team.
The Care Navigator will also be expected to
undertake reception duties as part of the role, supporting the administrative
team in delivering a polite and professional service to the entitled patient
population.
Main duties of the job
The following are the core responsibilities of the care
navigator.
a.
Process and
effectively signpost patients to the appropriate healthcare professional,
depending on the presenting condition
b.
Answer incoming
phone calls, transferring calls or dealing with the callers requests
appropriately
c.
Process patient
requests for appointments
d.
Process repeat
prescription requests
e.
Initiate
contact with and respond to requests from patients, team members and external
agencies
f.
Enter
read/SNOMED CT code data
g.
Photocopy
documentation as required
h.
Data entry of
new and temporary registrations and relevant patient information as required
i.
Input data into
the patients healthcare records as necessary
j.
Direct requests
for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to
the administrative team
k.
Manage all
queries as necessary in an efficient manner
l.
Carry out
system searches as requested
m.
Maintain a
clean, tidy, effective working area at all times
n.
Monitor and
maintain the reception area and noticeboards
o.
Support all
clinical staff with general tasks as requested
p.
Undertake all
mandatory training and induction programmes
q.
Attend a formal
appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed
About us
Alrewas Surgery is a semi-rural practice serving 7500 patients. We are a staff team of 32 including GPs, nurses, HCA, clinical pharmacists and administrative and management staff.
Job description
Job responsibilities
The following are the core responsibilities of the care
navigator. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent on factors such as workload and staffing levels.
a.
Process and
effectively signpost patients to the appropriate healthcare professional,
depending on the presenting condition
b.
Answer incoming
phone calls, transferring calls or dealing with the callers requests
appropriately
c.
Process patient
requests for appointments
d.
Process repeat
prescription requests
e.
Initiate
contact with and respond to requests from patients, team members and external
agencies
f.
Enter
read/SNOMED CT code data
g.
Photocopy
documentation as required
h.
Data entry of
new and temporary registrations and relevant patient information as required
i.
Input data into
the patients healthcare records as necessary
j.
Direct requests
for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to
the administrative team
k.
Manage all
queries as necessary in an efficient manner
l.
Carry out
system searches as requested
m.
Maintain a
clean, tidy, effective working area at all times
n.
Monitor and
maintain the reception area and noticeboards
o.
Support all
clinical staff with general tasks as requested
p.
Undertake all
mandatory training and induction programmes
q.
Attend a formal
appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed
Contribute to public health campaigns e.g., flu
clinics through advice or direct care
In addition to the primary responsibilities, the care navigator may be
requested to:
a.
Participate in practice audit
as directed by the audit lead
b.
Support administrative staff,
providing cover during staff absences
c.
Action incoming emails when
necessary
d.
Scan patient-related
documentation and attach scanned documents to patients healthcare records
e.
Complete opening and closing
procedures in accordance with the duty rota
f.
As required, support in the
process of repeat prescriptions, ensuring that they are processed accurately
and efficiently
g.
Order and monitor stationery
supplies
Job description
Job responsibilities
The following are the core responsibilities of the care
navigator. There may be, on occasion, a requirement to carry out other tasks;
this will be dependent on factors such as workload and staffing levels.
a.
Process and
effectively signpost patients to the appropriate healthcare professional,
depending on the presenting condition
b.
Answer incoming
phone calls, transferring calls or dealing with the callers requests
appropriately
c.
Process patient
requests for appointments
d.
Process repeat
prescription requests
e.
Initiate
contact with and respond to requests from patients, team members and external
agencies
f.
Enter
read/SNOMED CT code data
g.
Photocopy
documentation as required
h.
Data entry of
new and temporary registrations and relevant patient information as required
i.
Input data into
the patients healthcare records as necessary
j.
Direct requests
for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to
the administrative team
k.
Manage all
queries as necessary in an efficient manner
l.
Carry out
system searches as requested
m.
Maintain a
clean, tidy, effective working area at all times
n.
Monitor and
maintain the reception area and noticeboards
o.
Support all
clinical staff with general tasks as requested
p.
Undertake all
mandatory training and induction programmes
q.
Attend a formal
appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed
Contribute to public health campaigns e.g., flu
clinics through advice or direct care
In addition to the primary responsibilities, the care navigator may be
requested to:
a.
Participate in practice audit
as directed by the audit lead
b.
Support administrative staff,
providing cover during staff absences
c.
Action incoming emails when
necessary
d.
Scan patient-related
documentation and attach scanned documents to patients healthcare records
e.
Complete opening and closing
procedures in accordance with the duty rota
f.
As required, support in the
process of repeat prescriptions, ensuring that they are processed accurately
and efficiently
g.
Order and monitor stationery
supplies
Person Specification
Qualifications
Essential
- Educated to GCSE Mathematics & English C or above or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification level 2 or working towards gaining equivalent level
- Experience of working in a primary care environment
Experience
Essential
- Experience of working in a primary care environment
- Experience of working with the public
- Experience of working in a healthcare setting
Other requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service DBS check
- Occupational health clearance
Skills
Essential
- Excellent communication skills written and oral
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management planning and organising
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilise resources
- Punctual and committed to supporting the team
Person Specification
Qualifications
Essential
- Educated to GCSE Mathematics & English C or above or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification level 2 or working towards gaining equivalent level
- Experience of working in a primary care environment
Experience
Essential
- Experience of working in a primary care environment
- Experience of working with the public
- Experience of working in a healthcare setting
Other requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service DBS check
- Occupational health clearance
Skills
Essential
- Excellent communication skills written and oral
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management planning and organising
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilise resources
- Punctual and committed to supporting the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
