Job summary
Alrewas Surgery has an exciting opportunity for a Practice Manager to both lead and work alongside our fabulous team. The practice is situated just off the A38 north of Lichfield, between Derby and Birmingham. It covers Alrewas, Fradley and surrounding semi-rural areas and is a friendly and forward-thinking training practice serving 7200 patients.
We are looking for an enthusiastic and highly motivated individual who, working with our GP partners, can provide effective and robust leadership to enable the practice to meet its agreed aims and objectives within a challenging NHS landscape. They will maintain a profitable, efficient, and safe working environment, whilst nurturing effective teamwork among staff and ensuring the practice remains responsive to our patients.
To be considered for this interesting and varied role, please send your CV along with a covering letter outlining your reasons for applying and how you feel you meet the person specification .
Main duties of the job
We are looking for an enthusiastic and highly motivated individual to manage/lead the practice. They will need to balance business achievement and excellence in patient care by:
Possessing excellent leadership, communication, and interpersonal skills.
Effectively managing and being responsible for the performance of a multi-disciplinary team.
Ensuring compliance with statutory legal, CQC and safeguarding frameworks.
Working collaboratively with our PCN colleagues, stakeholders, and local commissioners to develop initiatives and build strong working relationships.
With the support of a strong management team, you will be responsible for the oversight and management of all aspects of the practice, including HR management, governance, patient service delivery, workforce planning and -contract management
About us
We are a friendly, forward-thinking, innovative, and well-established training practice serving 7200 patients. Our multi-disciplinary team includes 2 GP partners, 1 salaried GP, 1 GP registrar, regular locum GPs, 1 Care Co-ordinator, 2 Clinical Pharmacists, 1 HCAs,1 Nurse prescriber, 3 Nurses and a reception, administrative, and secretarial team. Your role will be supported by an experienced Deputy practice and finance manager.
There are strong relationships between our staff team, wider community team and with our patients. We understand the value and importance of each interaction with our practice population and our culture and ethos is to ensure that each member of our team is fully supported. We are looking to maintain and further develop this culture and evolve our services, making them work for our patients, our staff, and the practice in the changing modern primary care environment.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details.
Job Summary:
Provide clear and positive leadership and management to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe, nurturing, and effective working environment.
This postholder will be accountable to the Practice Partners for the financial stability of the Practice and will advise the Partners on strategic planning, service and project development, service delivery standards and ensure all contractual obligations are met, to maintain the Practice on a strong financial and business footing.
You will be required to work closely with the Deputy practice and finance manager and our lead nurse as a management team.
Strategic Planning and Development
- Develop and implement strategic initiatives to enhance practice efficiency, growth and profitability.
- Stay informed about current NHS trends, regulations, and best practices, and recommend relevant options for updates or changes.
- Collaborate with practice stakeholders to set goals and objectives, and monitor progress towards achievement and enhance patient services.
- Produce practice business and workforce development plans, annual report and practice aims, objectives and values as required by the partners.
- Ensure the practice maintains full compliance with its NHS and CQC contractual obligations.
- Ensure efficient internal and external communication, including being the focal point for contact with primary care structures, solicitor, accountant, and other bodies.
- Represent the practice in a professional manner, taking opportunities, and fostering positive and responsive relationships with patients and other organisations, to support the growth and development of the practice.
Operations and Service management
- Oversee the day-to-day operations and service delivery of the practice including preparation and implementation of the business continuity plan.
- Organise and prepare for practice and management meetings, ensuring communications are cascaded to all staff appropriately and in a timely fashion.
- Manage the administrative staff and non-clinical management of other staff, and taking lead responsibility in staff appraisal, organisation of recruitment, selection, and induction.
- Regularly review and update workforce resources and role descriptions and ensure completion of annual leave and sickness monitoring.
- Ensure contracts of employment are provided to all staff and that all relevant employment and other compulsory legislation is followed.
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and their job responsibilities safely and legally.
- Support staff both as individual and as team members
- Ensure continual update and review of all practice policies in line with legal changes and best practice including HR and Health and Safety policies, standard operating procedures.
- Implement and maintain systems to receive patient enquiries and suggestions, including management of the practice-based complaints and significant event procedures.
- Coordinate and lead the compilation of organisation reports and audits and monitor performance against targets.
Finance and profitability
- Maintain accurate accounts and other financial aspects of the practice, including partners drawings and pensions, maximising income, and minimising expenditure.
- Responsible for accurate processing of staff payroll and NHS pension scheme arrangements
- Ensure all income and expenditure due to, or made by, the practice is received and recorded in the accounts, and in the preparation of financial reports and budgets for the partners.
- Ensure the team achieve appropriate local and national targets, including those undertaken as part of East Staffordshire Primary Care Network and under contracts with NHS England, Integrated Care Board, and other organisations as applicable.
Information technology
- Ensure maintenance and organisational development of practice telephony and computer systems in line with requirements.
- Ensure compliance with information governance, data protection, confidentiality, and data security policies and procedures across the practice.
- Actively encourage and promote the use of information technologies within the practice and for patient services.
Premises management
- Responsible, with the Deputy practice and finance manager, for security, repairs, insurance and maintenance of premises, services, and equipment.
- Ensure that the practice complies with aspects of Health & Safety at Work (HASAW) legislation including completion of risk assessments, policy maintenance and implementation.
- Oversee the cost-effective procurement of organisational equipment, supplies and services.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details.
Job Summary:
Provide clear and positive leadership and management to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe, nurturing, and effective working environment.
This postholder will be accountable to the Practice Partners for the financial stability of the Practice and will advise the Partners on strategic planning, service and project development, service delivery standards and ensure all contractual obligations are met, to maintain the Practice on a strong financial and business footing.
You will be required to work closely with the Deputy practice and finance manager and our lead nurse as a management team.
Strategic Planning and Development
- Develop and implement strategic initiatives to enhance practice efficiency, growth and profitability.
- Stay informed about current NHS trends, regulations, and best practices, and recommend relevant options for updates or changes.
- Collaborate with practice stakeholders to set goals and objectives, and monitor progress towards achievement and enhance patient services.
- Produce practice business and workforce development plans, annual report and practice aims, objectives and values as required by the partners.
- Ensure the practice maintains full compliance with its NHS and CQC contractual obligations.
- Ensure efficient internal and external communication, including being the focal point for contact with primary care structures, solicitor, accountant, and other bodies.
- Represent the practice in a professional manner, taking opportunities, and fostering positive and responsive relationships with patients and other organisations, to support the growth and development of the practice.
Operations and Service management
- Oversee the day-to-day operations and service delivery of the practice including preparation and implementation of the business continuity plan.
- Organise and prepare for practice and management meetings, ensuring communications are cascaded to all staff appropriately and in a timely fashion.
- Manage the administrative staff and non-clinical management of other staff, and taking lead responsibility in staff appraisal, organisation of recruitment, selection, and induction.
- Regularly review and update workforce resources and role descriptions and ensure completion of annual leave and sickness monitoring.
- Ensure contracts of employment are provided to all staff and that all relevant employment and other compulsory legislation is followed.
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and their job responsibilities safely and legally.
- Support staff both as individual and as team members
- Ensure continual update and review of all practice policies in line with legal changes and best practice including HR and Health and Safety policies, standard operating procedures.
- Implement and maintain systems to receive patient enquiries and suggestions, including management of the practice-based complaints and significant event procedures.
- Coordinate and lead the compilation of organisation reports and audits and monitor performance against targets.
Finance and profitability
- Maintain accurate accounts and other financial aspects of the practice, including partners drawings and pensions, maximising income, and minimising expenditure.
- Responsible for accurate processing of staff payroll and NHS pension scheme arrangements
- Ensure all income and expenditure due to, or made by, the practice is received and recorded in the accounts, and in the preparation of financial reports and budgets for the partners.
- Ensure the team achieve appropriate local and national targets, including those undertaken as part of East Staffordshire Primary Care Network and under contracts with NHS England, Integrated Care Board, and other organisations as applicable.
Information technology
- Ensure maintenance and organisational development of practice telephony and computer systems in line with requirements.
- Ensure compliance with information governance, data protection, confidentiality, and data security policies and procedures across the practice.
- Actively encourage and promote the use of information technologies within the practice and for patient services.
Premises management
- Responsible, with the Deputy practice and finance manager, for security, repairs, insurance and maintenance of premises, services, and equipment.
- Ensure that the practice complies with aspects of Health & Safety at Work (HASAW) legislation including completion of risk assessments, policy maintenance and implementation.
- Oversee the cost-effective procurement of organisational equipment, supplies and services.
Person Specification
Qualifications
Essential
- Excellent standard of written & spoken English.
- Excellent numeracy skills
Desirable
- Educated to degree level
- Leadership and/or Management qualification
- AMSPAR qualification (diploma level)
Experience
Essential
- Excellent proven leadership
- Experience of managing a large multidisciplinary team.
- Experience of performance management, including appraisals, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Experience of chairing meetings, producing agendas and minutes
- Experience of working with the public
Desirable
- NHS / Primary Care/ General Practice experience
- Experience of working in a health and social care setting
Skills and Aptitude
Essential
- Hands on approach to work
- Strong IT skills - generic.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
- Demonstrable attention to detail
- Effective time management.
- Ability to network and build relationships.
- Ability to work under pressure.
- Ability to motivate teams, enhance morale and maintain a positive working environment.
- Excellent communication skills, both written and verbal
- Ability to problem solve and focus on identifying and implementing solutions
- Ability to learn quickly and implement learning effectively
Desirable
- EMIS Web user skills or of a similar clinical or client based system
- Knowledge of NHSE, CQC, ICB, PCSE
Personal Attributes
Essential
- Flexible, including flexibility to work outside of core office hours if required
- Ability to work on own initiative and in a team
- Professional appearance and personal presentation
Person Specification
Qualifications
Essential
- Excellent standard of written & spoken English.
- Excellent numeracy skills
Desirable
- Educated to degree level
- Leadership and/or Management qualification
- AMSPAR qualification (diploma level)
Experience
Essential
- Excellent proven leadership
- Experience of managing a large multidisciplinary team.
- Experience of performance management, including appraisals, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Experience of chairing meetings, producing agendas and minutes
- Experience of working with the public
Desirable
- NHS / Primary Care/ General Practice experience
- Experience of working in a health and social care setting
Skills and Aptitude
Essential
- Hands on approach to work
- Strong IT skills - generic.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
- Demonstrable attention to detail
- Effective time management.
- Ability to network and build relationships.
- Ability to work under pressure.
- Ability to motivate teams, enhance morale and maintain a positive working environment.
- Excellent communication skills, both written and verbal
- Ability to problem solve and focus on identifying and implementing solutions
- Ability to learn quickly and implement learning effectively
Desirable
- EMIS Web user skills or of a similar clinical or client based system
- Knowledge of NHSE, CQC, ICB, PCSE
Personal Attributes
Essential
- Flexible, including flexibility to work outside of core office hours if required
- Ability to work on own initiative and in a team
- Professional appearance and personal presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.