Medical Secretary

Job summary

The post holder will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties will include but are not limited to, audio and copy typing, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Seaside Medical Centre currently works with EMIS Web and DOCMAN as our clinical system along with Accurx to provide a digital platform to our patients.

The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis.

Main duties of the job

The following are the core responsibilities of the Medical Secretary. There may be, on occasions, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, letters to patients and outside agencies etc. in an accurate and quality manner.
• Liaise with GPs and health professionals with any queries or missing data to ensure referrals are dealt within the set timeframe.
• Process referrals using the electronic referral system (ERS)
• Process urgent 2 week wait referrals in a timely fashion
• Assistance to doctors and clinicians including composing letters on doctors behalf either at their request or created under own initiative. Making enquiries and following up investigations. To take responsibility for administration and completion of tasks/queries requested by all GPs.
• Daily prioritising of workload according to urgency.
• To liaise on a daily basis with the doctors, managers and team members and take on duties as required.
• Make and receive telephone calls to/for GPs, patients, consultant secretaries and outside agencies
• Organise and implement new systems/protocols as required for efficient, smooth running of secretarial office

About us

We are a busy team comprising of 4 GP Partners, 5 salaried Doctors, 2 ANP's, Nurses, Administrators and Reception Team who work together to provide a high standard of care to our patients. We are a training Practice for medical students. We value all members of our practice team and their individual strengths that help deliver exceptional patient service.