General Practice (GP) Receptionist/ Telephonist

The Grange Medical Practice

Information:

This job is now closed

Job summary

General Practice is a fast pace environment where you will be responsible for resolving a wide array of patient queries and concerns. You will support patients by signposting them to appropriate medical appointments or self-help resources, informing them of proactive health checks available, and updating them on their treatment pathways.

You will work as part of a large team of experienced receptionists and call handlers, where you can demonstrate your outstanding customer service abilities and empathy. You will serve a diverse patient population, alongside an experienced clinical and non-clinical, friendly and supportive team.

Main duties of the job

  • Handle incoming telephone calls
  • Cover front reception desk
  • Process patient tasks
  • Process patient letters
  • Invite patients for important health checks or timely treatments.
  • Support the smooth running of day to day office administration.
  • Champion the Practice for

About us

A supportive, learning environment where each member of the team strives to deliver exceptional patient care and experience.

Date posted

09 December 2024

Pay scheme

Other

Salary

Depending on experience Meets National Living Wage

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A1520-24-0013

Job locations

Spaines Road

Fartown

Huddersfield

HD2 2QA


Job description

Job responsibilities

Answer incoming telephone calls.

Make outbound calls to patients.

Cover the front reception desk and maintain a welcoming and safe waiting room.

Support with administrative functions, including but not limited to patient recall and cascading clinical information from the patient-facing team.

Job description

Job responsibilities

Answer incoming telephone calls.

Make outbound calls to patients.

Cover the front reception desk and maintain a welcoming and safe waiting room.

Support with administrative functions, including but not limited to patient recall and cascading clinical information from the patient-facing team.

Person Specification

Experience

Essential

  • At least 12 months in a customer facing role.
  • IT competent - can use PC, keyboard and mouse.
  • Can navigate websites and software applications on desktop PC

Desirable

  • Telephone call handler experience.
  • Reception desk experience.
  • GP Practice experience is desireable but not essential, as full training will be provided.

Qualifications

Essential

  • GCSE in maths and english are a minimum requirement.
Person Specification

Experience

Essential

  • At least 12 months in a customer facing role.
  • IT competent - can use PC, keyboard and mouse.
  • Can navigate websites and software applications on desktop PC

Desirable

  • Telephone call handler experience.
  • Reception desk experience.
  • GP Practice experience is desireable but not essential, as full training will be provided.

Qualifications

Essential

  • GCSE in maths and english are a minimum requirement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grange Medical Practice

Address

Spaines Road

Fartown

Huddersfield

HD2 2QA


Employer's website

https://www.thegrangegrouppractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Grange Medical Practice

Address

Spaines Road

Fartown

Huddersfield

HD2 2QA


Employer's website

https://www.thegrangegrouppractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Davinder Singh

davinder.singh6@nhs.net

01484428282

Date posted

09 December 2024

Pay scheme

Other

Salary

Depending on experience Meets National Living Wage

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A1520-24-0013

Job locations

Spaines Road

Fartown

Huddersfield

HD2 2QA


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