The Marshside Surgery

GP Receptionist

Information:

This job is now closed

Job summary

Were looking to hire someone with fantastic customer/patient handling skills and strong computing ability, to work as part of our reception team at Marshside Surgery. This role is a 27.5 hour permanent contract, subject to passing a 6-month probation period. The successful applicant will be expected to provide sickness and holiday cover where needed and the usual shift pattern is 08:00-13:00 or 13:30-18:30, although there may be days where you work all day. Full training will be provided when starting in the position.

Main duties of the job

You will be the first point of contact for patients getting in touch with the practice, whether that's in person or over the phone.

You'll be expected to take patient information and deal with it in a confidential manner, and point them in the right direction to resolve their enquires.

About us

The Marshside surgery is a small practice located in the northern part of Southport, on the Marshside industrial estate. We have a sole GP partner who leads the clinical team, comprising of himself, a salaried GP, an advanced nurse practitioner, a practice nurse and an HCA. Our list is made up of roughly 3,000 patients and we are a part of the Southport and Formby primary care network.

The surgery is on a local bus route, and there is plenty of on-site parking.

Details

Date posted

20 August 2023

Pay scheme

Other

Salary

£10.75 to £10.90 an hour pro rata - will increase to the higher figure after probation.

Contract

Permanent

Working pattern

Part-time

Reference number

A1516-23-0002

Job locations

117 Fylde Road

Southport

PR9 9XP


Job description

Job responsibilities

You will be working as part of a small reception and admin team, alongside four other members of staff and will report to the deputy practice manager.

Main duties

  • Dealing with incoming phone calls
  • Patient queries at the desk
  • Booking appointments
  • Refilling stock
  • Registering new patients
  • Calling patients from the task list
  • Requesting repeat medications

Job description

Job responsibilities

You will be working as part of a small reception and admin team, alongside four other members of staff and will report to the deputy practice manager.

Main duties

  • Dealing with incoming phone calls
  • Patient queries at the desk
  • Booking appointments
  • Refilling stock
  • Registering new patients
  • Calling patients from the task list
  • Requesting repeat medications

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • GCSE A to C in ICT

Experience

Essential

  • Experience working in a patient or customer facing role

Desirable

  • Experience of working in a GP practice but specifically:
  • Clinical coding
  • Summarising
  • QOF recall
  • Experience with the following software:
  • EMIS Web
  • Rightfax
  • Accurx
  • Patchs
  • Microsoft Outlook
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • GCSE A to C in ICT

Experience

Essential

  • Experience working in a patient or customer facing role

Desirable

  • Experience of working in a GP practice but specifically:
  • Clinical coding
  • Summarising
  • QOF recall
  • Experience with the following software:
  • EMIS Web
  • Rightfax
  • Accurx
  • Patchs
  • Microsoft Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Marshside Surgery

Address

117 Fylde Road

Southport

PR9 9XP


Employer's website

http://www.marshsidesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Marshside Surgery

Address

117 Fylde Road

Southport

PR9 9XP


Employer's website

http://www.marshsidesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Daniel Gallagher

daniel.gallagher4@nhs.net

01704505555

Details

Date posted

20 August 2023

Pay scheme

Other

Salary

£10.75 to £10.90 an hour pro rata - will increase to the higher figure after probation.

Contract

Permanent

Working pattern

Part-time

Reference number

A1516-23-0002

Job locations

117 Fylde Road

Southport

PR9 9XP


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