Job summary
Pendleside Medical Practice are looking for a motivated, enthusiastic and committed Medical Administrator with great customer service skills to join our busy team.
Main duties of the job
The successful candidate will have a can do attitude, be self motivated with a drive to problem solve.
We are looking for an enthusiastic and autonomous working candidate to join our highly skilled, friendly team.
Good communication skills for face to face and telephone interactions. Previous General Practice experience would be beneficial but full training would be given.
About us
Pendleside Medical Practice situated i the heart of the Ribble Valley has a practice population of 11,500 patients who are residents of Clitheroe and the surrounding villages.
We are an experienced Training and Research Practice with 8 GP partners supported by experienced nursing, reception and administration teams.
We also work as part of Ribblesdale Primary Care Network which provides health care for a population of over 42,000 local patients.
Job description
Job responsibilities
The successful candidate will ensure administrative and clerical duties with in the practice are carried out within the practices guidelines and policies.
The listed duties and responsibilities are not exhaustive and remain subject to change.
- Implement office procedures and work in accordance with written protocols
- Process appointment requests for appointments from patients by telephone.
- Use EMIS Web Clinical System as the database for patient information
- Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
- Enter requests or book home visits ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Deal with general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
- Process patients changes of address computer data and medical records
- Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts.
- Ensure a working knowledge of telephone system during and after hours
- Respond to all requests and queries from patients, team members and associated healthcare agencies
- Ensure building security have thorough knowledge of doors/windows/alarm
- Input and extract patient information to and from the EMIS Web Clinical System as required.
- Take messages and pass on information in a timely and appropriate manner
- Scan and photocopy as required
- Have working knowledge of telephone system, during and after hours
- Process and distribute incoming and outgoing mail
- File and retrieve paperwork update as necessary
- Inform line manager of low stock levels i.e. stationary or other supplies
- Be able to cover all reception positions as necessary to meet the needs of the practice
- Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions for which developed appropriate training will be provided.
- All Staff are expected to attend mandatory training and meetings as required.
Additional Job description information is attached to this post.
Job description
Job responsibilities
The successful candidate will ensure administrative and clerical duties with in the practice are carried out within the practices guidelines and policies.
The listed duties and responsibilities are not exhaustive and remain subject to change.
- Implement office procedures and work in accordance with written protocols
- Process appointment requests for appointments from patients by telephone.
- Use EMIS Web Clinical System as the database for patient information
- Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
- Enter requests or book home visits ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Deal with general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
- Process patients changes of address computer data and medical records
- Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts.
- Ensure a working knowledge of telephone system during and after hours
- Respond to all requests and queries from patients, team members and associated healthcare agencies
- Ensure building security have thorough knowledge of doors/windows/alarm
- Input and extract patient information to and from the EMIS Web Clinical System as required.
- Take messages and pass on information in a timely and appropriate manner
- Scan and photocopy as required
- Have working knowledge of telephone system, during and after hours
- Process and distribute incoming and outgoing mail
- File and retrieve paperwork update as necessary
- Inform line manager of low stock levels i.e. stationary or other supplies
- Be able to cover all reception positions as necessary to meet the needs of the practice
- Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions for which developed appropriate training will be provided.
- All Staff are expected to attend mandatory training and meetings as required.
Additional Job description information is attached to this post.
Person Specification
Qualifications
Essential
- * GCSE Grade A to C in English & Maths (or equivalent)
Experience
Essential
- * Experience of working in a Customer Service environment
- * Basic Computer Knowledge
Desirable
- * Experience of working in a GP Practice
Person Specification
Qualifications
Essential
- * GCSE Grade A to C in English & Maths (or equivalent)
Experience
Essential
- * Experience of working in a Customer Service environment
- * Basic Computer Knowledge
Desirable
- * Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
