Senior Medical Receptionist

Job description

Job responsibilities

Post: Senior Medical Receptionist

Hours: Full Time

Responsible to: Practice Manager/Deputy Practice Manager

Salary: Dependent on Experience

Responsibilities:

To oversee the reception operational elements of the practice

To drive excellent service and standards within the practice

To facilitate support and good care to patients

Patient Services:

To ensure effective systems are in place for the smooth day to day running of the reception team

Work with staff to actively monitor capacity and access issues and ensure proactive approach to meet changing needs

Work closely with reception staff to streamline current operational policies and procedures

To develop and apply practice polices, standards and guidance, ensuring adoption of these across the practice

To liaise with the Practice manager, supporting staff with any complaints, feedback or breakdown in services

Maintain electronic appointments system

Management and assessment of patient DNAs (Do Not Attends)

Reception

Undertake reception duties

Originate and Maintain staff rotas ensuring adequate cover

Monitor attendance and punctuality of staff

Ensure the supervision and development of staff, overseeing induction and training as required

Support the Practice Manager with practice vacancies, adverts and interviews

Arrange regular staff meetings and complete minutes of the meetings

Understanding and use of all computer systems

Maintain the various computer hardware/systems/software and support all staff with any problems appertaining to these

Audits and Performance Standards

To support the production of performance and quality standards within the practice delivered through QOF, Enhanced Services and other initiatives

Manage regular audits in the management of patient care

Other

This job description is not exhaustive and is intended to be a guide to the principal duties and responsibilities of the post only.

Person Specification

Qualifications

Desirable

• Management or Leadership Qualification

Personal Qualities

Essential

• Ability to communicate at all levels
• Confidentiality
• Trustworthy/conscientious
• Attention to detail
• Good time keeping
• Legible hand writing
• Flexibility to cover holidays/sickness
• Availability to attend training/meetings
• Driving Licence
• Willing to work at Balsall Common and Meriden Surgeries

Experience

Essential

• Leadership
• Customer Services , Dealing with Public or Patients

Desirable

• General Practice

Skill / Knowledge

Essential

• Skilled in Microsoft Office
• Communication written, telephone skills and clearly spoken
• Numerate
• Organisational Skills
• Ability to maintain relevant recording and information systems
• Ability to work as a team member
• Able to deal with stressful situations
• Evidence of Change Management Skills
• Ability to plan workload and work without supervision

Desirable

• Knowledge of Clinical Computer System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Balsall Common and Meriden Group Practice

Address

Balsall Common Health Centre

1 Ashley Drive

Balsall Common

West Midlands

CV7 7RW

Employer's website

https://www.balsallcommongrouppractice.co.uk/ (Opens in a new tab)