Deputy Practice Manager

Job description

Job responsibilities

Post: Deputy Practice Manager

Hours: 20 25 hours per week

Responsible to: Practice Manager

Salary: Dependent on Experience

Responsibilities:

To oversee the operational elements of the practice

To drive excellent service and standards within the practice

To ensure smooth and efficient running of the non-clinical team

To facilitate support and good care to patients

Deputise for the Practice Manager in the Practice Managers absence

Patient Services:

To ensure effective systems are in place for the smooth day to day running of the practice

Support non-clinical areas in cover as required

Work with staff to actively monitor capacity and access issues and ensure proactive approach to meet changing needs

Work closely with non-clinical staff to streamline current operational policies and procedures

To develop and apply practice polices, standards and guidance, ensuring adoption of these across the practice

To liaise with the Practice Manager, supporting staff with any complaints, feedback or breakdown in services

Ensure effective systems are in place to support the communication across all areas of the practice

Administration and recall duties

Human Resources

Maintain up to date records of all clinical and non-clinical staff

Monitor attendance and punctuality of staff

Ensure the management and development of non-clinical staff, overseeing the induction of all clinical and non-clinical staff

Support the Practice Manager with practice vacancies, adverts and interviews

Arrange regular staff meetings and complete minutes of the meetings

IT

Understanding and use of all computer systems

Maintain the various computer hardware/systems/software and support all staff with any problems appertaining to these

Oversee CCTV system and staff building access processes

Manage Practice Web Site and NHS Choices Website

Manage Practice Newsletter and practice leaflet

Supplies and Finance

To oversee the provision of non-clinical supplies and equipment

Ensure non-clinical purchases are regularly monitored and assessed for cost effectiveness

Ensure all non-clinical supplies are available as required

Audits and Performance Standards

To be responsible for the production of performance and quality standards within the practice delivered through QOF, Enhanced Services and other initiatives

Manage regular audits in the management of patient care

Management and assessment of patient DNAs (Do Not Attends)

Other

This job description is not exhaustive and is intended to be a guide to the principal duties and responsibilities of the post only.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification
• AMSPAR qualification

Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure

Desirable

• Ability to recognise opportunities to enhance service delivery
• Excellent leadership skills
• Strategic thinker and negotiator
• EMIS/SystmOne/Vision user skills
• Proven problem solving and analytical skills

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/ Primary Care general practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Balsall Common and Meriden Group Practice

Address

Balsall Common Health Centre

1 Ashley Drive

Balsall Common

West Midlands

CV7 7RW

Employer's website

https://www.balsallcommongrouppractice.co.uk/ (Opens in a new tab)