Job summary
The Peel Medical Practice is looking for an experienced and motivated Practice Manager to join our existing management team. This is an exciting opportunity for someone who enjoys collaborative working, problem-solving, and ongoing development within the practice. You will play a key role in the day-to-day running of the practice, supporting staff across all areas, and contributing to the strategic development of our services.
The ideal candidate will be organised, adaptable, and approachable, with excellent communication and leadership skills. You will bring enthusiasm and fresh ideas to the team, helping us maintain a supportive, efficient, and forward-thinking working environment.
We welcome applications from those with experience in general practice management, as well as from candidates with transferable skills from other healthcare or business sectors. A good understanding of primary care operations, strong people skills, and a commitment to quality improvement will be key to success in this role.
Interviews are scheduled for 2nd and 9th December.
We may close this advert early should sufficient applications be received.
Main duties of the job
The Practice Manager will lead and support the management team to ensure the smooth, safe, and efficient running of the practice. The role includes providing visible leadership, fostering a positive and inclusive team culture, and supporting staff development and engagement. The postholder will oversee day-to-day operations, address operational challenges, and maintain systems and processes to improve efficiency and service delivery. They will contribute to quality improvement and service development, monitor performance and patient feedback, and ensure compliance with policies, procedures, and legislation. The role also involves maintaining effective communication across the practice, representing the practice with external partners, and supporting business planning, audits, and strategic initiatives to ensure sustainable, high-quality care.
About us
We are a large, friendly, and well-established GP surgery located in the town centre. Our team includes 10 GPs, 2 Pharmacists, 5 Advanced Nurse Practitioners, and a large nursing and administrative team, all dedicated to providing high-quality care to our patient population.
At Peel Medical Practice, we are committed to upholding the following five core values:
1. Dedication and Accountability
We expect our staff to be committed, resilient, and take full ownership of their responsibilities. In return, the organisation is equally committed to supporting and valuing its staff.
2. Doing the Right Thing
Integrity is at the heart of our culture. We value honesty, transparency, and ethical behaviour. Mistakes happen what matters is owning them and striving to resolve them.
3. Going Above and Beyond
Teamwork is essential. We expect our staff to support one another, especially in high-demand situations, and to approach their work with enthusiasm and a strong work ethic.
4. Being Proactive
We value initiative, positivity, and continuous improvement. Staff are encouraged to contribute ideas, seek solutions, and actively pursue personal and professional development.
5. No Drama
We foster a respectful, courteous, and inclusive workplace. We expect everyone to contribute to a calm, cooperative, and professional environment free from gossip, conflict, or passive-aggressive behaviour.
Job description
Job responsibilities
Key Responsibilities
Leadership and Teamwork
Work collaboratively with the Partners and management team to deliver high-quality, safe, and efficient services.
Provide visible leadership and support to all staff, fostering a positive, open, and inclusive working culture.
Support the management team in developing staff skills, morale, and engagement.
Contribute to regular management and staff meetings, ensuring good communication across the practice.
Operational Management
Oversee and support the smooth day-to-day running of the practice.
Identify and address operational challenges, ensuring effective solutions are implemented.
Develop and maintain systems and processes to improve efficiency and service delivery.
Quality and Service Development
Support the ongoing review and improvement of patient services.
Monitor key performance indicators, including patient access and feedback.
Contribute to the planning and delivery of new initiatives and practice development projects.
Ensure compliance with relevant legislation, policies, and procedures in collaboration with the wider management team.
Communication and Relationships
Maintain effective communication channels between the management team, Partners, and staff.
Promote a culture of collaboration, professionalism, and respect.
Represent the practice positively with external stakeholders and partner organisations.
Business and Strategic Support
Contribute to the development and implementation of practice strategies and objectives.
Support the preparation of reports, audits, and planning documents.
Assist in ensuring the practice operates efficiently and sustainably in line with NHS and local requirements.
Job description
Job responsibilities
Key Responsibilities
Leadership and Teamwork
Work collaboratively with the Partners and management team to deliver high-quality, safe, and efficient services.
Provide visible leadership and support to all staff, fostering a positive, open, and inclusive working culture.
Support the management team in developing staff skills, morale, and engagement.
Contribute to regular management and staff meetings, ensuring good communication across the practice.
Operational Management
Oversee and support the smooth day-to-day running of the practice.
Identify and address operational challenges, ensuring effective solutions are implemented.
Develop and maintain systems and processes to improve efficiency and service delivery.
Quality and Service Development
Support the ongoing review and improvement of patient services.
Monitor key performance indicators, including patient access and feedback.
Contribute to the planning and delivery of new initiatives and practice development projects.
Ensure compliance with relevant legislation, policies, and procedures in collaboration with the wider management team.
Communication and Relationships
Maintain effective communication channels between the management team, Partners, and staff.
Promote a culture of collaboration, professionalism, and respect.
Represent the practice positively with external stakeholders and partner organisations.
Business and Strategic Support
Contribute to the development and implementation of practice strategies and objectives.
Support the preparation of reports, audits, and planning documents.
Assist in ensuring the practice operates efficiently and sustainably in line with NHS and local requirements.
Person Specification
Experience
Essential
- Proven experience in a management or leadership role.
- Strong organisational and problem-solving abilities.
- Proven experience in team leadership and staff supervision.
- Commitment to high-quality patient care and continuous service development.
Desirable
- Experience working in primary care / NHS.
- Understanding of general practice operations and systems.
- Experience with clinical systems such as EMIS Web.
- Knowledge of NHS policies, frameworks, and procedures.
Person Specification
Experience
Essential
- Proven experience in a management or leadership role.
- Strong organisational and problem-solving abilities.
- Proven experience in team leadership and staff supervision.
- Commitment to high-quality patient care and continuous service development.
Desirable
- Experience working in primary care / NHS.
- Understanding of general practice operations and systems.
- Experience with clinical systems such as EMIS Web.
- Knowledge of NHS policies, frameworks, and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
