Operations & Compliance Manager

Job description

Job responsibilities

Key responsibilities

The following are the core responsibilities of the Operations and Compliance Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The operations and Compliance Manager is responsible for:

Operational Management:

• Supporting the Practice Manager in the day-to-day operations of the practice ensuring staff achieve their primary responsibilities.

• Ensuring effective rota management and workflow processes and management of the appointment system on EMIS.

• Managing contracts for services, e.g. gas, electric, maintenance, insurance etc, highlighting issues and cost efficiencies.

• Ensure the purchase and control of supplies and equipment meets the current and future needs of the practice, Oversee procurement of supplies and equipment.

• Organise routine building maintenance tasks.

• Oversee the administrative elements of QOF, liaising with the QOF GP lead and lead nurse.

• Assist in managing significant event reviews and follow ups of risk incidents.

• Contributing to business planning, support service developments and quality improvement initiatives.

• Support the practice manager in reviewing and updating policies and procedures.

• Manage nonclinical audits. Design and run searches on the clinical system for a variety of purposes, including audit.

• Help develop protocols and templates with both clinician and non-clinicians to better manage clinical coding requirements.

• Provide admin support for research studies.

• Oversee call and recall systems and care-co-ordination for long term conditions ensuring clinics are utilised effectively.

• Ensure the summarising of clinical information on the patients' medical records and summarisation of medical notes, including data quality of coding.

• Line Manage the Admin Team - Conducting appraisals, managing performance and supporting training needs and development. Ensure effective management of annual leave, maintain adequate staffing. Guiding the team to reach QOF targets.

Compliance.

• Monitoring compliance with health and safety legislation and policy, providing leadership and direction to staff when necessary.

• Conducting regular premises risk assessments and ensure compliance with H & S standards,

• Report any concerns regarding the maintenance, repair and cleaning of all practice premises to the Practice Manager and provide required support to resolve issues.

• Support with the operational development of any future premises developments.

• Ensure measures for security of premises and personnel, including intruder alarms, fire alarms and panic buttons are followed and reviewed if required

• Oversee HR recruitment including pre-employment checks, right to work, DBS checks etc,

• Assist the Practice Manager with CQC requirements. Attend any training as requested by the Practice Manager

• Any other duties as requested by the Practice Manager.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Minimum of 5 GCSE at grade c or above - or equivalent.

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Supervisory experience.

Desirable

• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• NHS/Primary Care general practice experience
• Relevant health and safety experience

Knowledge and skills, personal qualities

Essential

• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management
• Ability to use initiative and judgment.
• Ability to motivate and train staff
• Willingness to attend training.
• Car driver/owner.

Desirable

• Ability to recognise opportunities to enhance service delivery
• Excellent leadership skills
• EMIS user skills

Employer details

Employer name

Barnoldswick Medical Centre

Address

Barnoldswick Medical Centre

Park Road

Barnoldswick

Lancashire

BB18 5BG

Employer's website

https://www.barnoldswickmedicalcentre.co.uk/ (Opens in a new tab)