Job summary
An opportunity has arisen for a Patient Service Advisor to join our team at Barnoldswick Medical Centre.
If you thrive on helping people, are highly organised,
motivated, comfortable with technology, have strong customer service skills and
the desire to assist patients in accessing the services they need, this is the
role for you.
35
hours per week over 5 days between the hours of 8.00am and 6.30pm
Experience of using EMIS Web
and working in a GP Practice, healthcare setting or in customer services is
preferred but full training and support will be given to the successful
candidate.
You must be flexible with
hours to cover annual leave/sickness leave.
Job description and person
specification available on request.
Previous applicants need not apply.
Please note if you have not been contacted
within 4 weeks of the closing date you have not been successful in being shortlisted
for an interview.
Main duties of the job
The successful candidate will work as a member of our Patient Services team. This is a varied role that can be challenging and rewarding,
but different every day.
You will be required to undertake a variety of tasks that
support our patients and clinicians who deliver the best care to our patients.
The role includes dealing with patient enquiries, either in person, via our
eConsult system or by telephone, navigating patients to the most appropriate
healthcare professional whilst utilising additional services, handling
computerised patient information as well as providing general assistance to the
wider practice team. Being part of our wider team means our Patient Services Advisors are
highly valued.
About us
Barnoldswick Medical Centre is central to Barnoldswick. We
have 7 GP's, 1x Advanced Nurse Practitioner, 4x Practice Nurses, 3x Health Care
Assistants who together work with an extended clinical team from East Lancs PCN
to provide good care to the local community. We are also a training practice
helping the next generation of GP's.
We always take a lot of pride to ensure we are always
offering an outstanding service.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Job description
Job responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Attributes
Essential
- Able to multi-task
- Remains calm under pressure
- Adaptable and Flexible
- Ability to work as part of a Team
- Hard working and reliable
- Can work without direct supervision
- Good attention to detail
Skills
Essential
- Good keyboard skills,
- Computer literate, including the use of Office 365 packages, email and the internet.
Experience
Essential
- Experience of working in a busy office environment
- Experience of dealing with confidential information
- Experience of working in a GP Practice, healthcare setting or a customer service setting that involved direct patient/customer contact
Desirable
- Knowledge of EMIS web
- Experience of working in a team
Qualifications
Essential
- Good general education
- Reception / customer care experience
- GP/NHS experience
- Working knowledge of Microsoft Office applications
Desirable
- AMSPAR qualification
- EMIS Web experience
Person Specification
Attributes
Essential
- Able to multi-task
- Remains calm under pressure
- Adaptable and Flexible
- Ability to work as part of a Team
- Hard working and reliable
- Can work without direct supervision
- Good attention to detail
Skills
Essential
- Good keyboard skills,
- Computer literate, including the use of Office 365 packages, email and the internet.
Experience
Essential
- Experience of working in a busy office environment
- Experience of dealing with confidential information
- Experience of working in a GP Practice, healthcare setting or a customer service setting that involved direct patient/customer contact
Desirable
- Knowledge of EMIS web
- Experience of working in a team
Qualifications
Essential
- Good general education
- Reception / customer care experience
- GP/NHS experience
- Working knowledge of Microsoft Office applications
Desirable
- AMSPAR qualification
- EMIS Web experience
