Job summary
Barnoldswick Medical Centre are offering an exciting opportunity for an experienced and enthusiastic person to provide an efficient reception service.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Barnoldswick Medical Centre has a practice population of just under 12,000 patients with 4 GP partners, 1 salaried GP. Our clinical team also comprises of an Advanced Nurse Practitioner, Paramedic, First Contact Physiotherapist, 4 Practice Nurses, 3 Health Care Assistants, Physician Associate, GP Assistant.
We also have a busy Reception and Admin Team dealing with day to day patient enquiries.
Job description
Job responsibilities
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:
o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Business Manager.
Job description
Job responsibilities
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:
o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Business Manager.
Person Specification
Qualifications
Essential
- Good general education
- Reception / customer care experience
- GP/NHS experience
- Working knowledge of Microsoft Office applications
Desirable
- AMSPAR qualification
- EMIS Web experience
Experience
Essential
- Deal confidently and courteously with people both in person and over the telephone.
- Work flexibly as a team member
- Work on own initiative and prioritise workload
- Good keyboard skills
- Clear and concise communication skills
- Accurate recording of information
- Ability to deal with difficult people
- Friendly and approachable
- Ability to work under pressure
Attributes
Essential
- personable manner with good sense of humour
- well-presented and well mannered
- self-motivated, self-confident and self-reliant
- enthusiastic, honest and reliable
- patient, tolerant, tactful and discreet
- objective and impartial
- able to recognise own limitations, identify learning needs and act on them appropriately
Person Specification
Qualifications
Essential
- Good general education
- Reception / customer care experience
- GP/NHS experience
- Working knowledge of Microsoft Office applications
Desirable
- AMSPAR qualification
- EMIS Web experience
Experience
Essential
- Deal confidently and courteously with people both in person and over the telephone.
- Work flexibly as a team member
- Work on own initiative and prioritise workload
- Good keyboard skills
- Clear and concise communication skills
- Accurate recording of information
- Ability to deal with difficult people
- Friendly and approachable
- Ability to work under pressure
Attributes
Essential
- personable manner with good sense of humour
- well-presented and well mannered
- self-motivated, self-confident and self-reliant
- enthusiastic, honest and reliable
- patient, tolerant, tactful and discreet
- objective and impartial
- able to recognise own limitations, identify learning needs and act on them appropriately
