Medical Receptionist/Care Navigator

Penistone Group Practice

This job is now closed

Job summary

A vacancy has arisen within the Reception Team at this busy GP Training/Dispensing Practice. The successful candidate will be a well-motivated team member, providing a high level of customer service and communication.

Only applications submitted via the attached application form in supporting documents will be considered.

Main duties of the job

We are a friendly, but hard working, reception team and pride ourselves on providing a professional, efficient and effective reception service to both patients and health professionals.

Confidentiality is an essential part of the role.

About us

We are a successful dispensing practice with the highest standards of care for approximately 16,200 patients. We have a team of over 60 staff including, GP`s, Nurses, HCA`s working along side an excellent administration and healthcare team.

The post will be 25 hour per week, Monday - Friday between the hours of 8.00am and 6.30pm.

£22,000 - 23,000 FTE

Date posted

18 March 2025

Pay scheme

Other

Salary

£22,000 to £23,000 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A1494-25-0004

Job locations

19 High Street

Penistone

Sheffield

S36 6BR

Job description

Job responsibilities

1. Care Navigate patient to the most appropriate services.

2. Assess “urgent” requests for appointments and home visits and alert duty doctor where necessary.

3. Operate the Practice appointments system, booking patients into appropriate sessions held by the doctors, nurses and other health care professionals.

4. Book ambulances for patients according to the agreed procedures.

5. Assist patients to select and book hospital appointments using “E-RS Referral System”.

6. Register new patients by entering all details on the EMIS computer system.

7. Update patients’ medical records.

8. File patients’ notes including temporary and emergency treatment records.

9. Answer patients’ queries about test results and inform them of any necessary action.

10. Assist patients’ in registering for the “EMIS Access” Website for online access.

11. Ensure that all messages are notified promptly to the appropriate clinical or administrative staff.

12. Contact patients’ by telephone as and when requested by the doctors.

13. Deal with all enquiries from patients, hospital and other health care professionals effectively. Assist them by offering helpful information and advice as appropriate.

14. Ensure that consulting rooms are kept well equipped with necessary forms.

15. Give any necessary assistance to the practice doctors, nurses and other staff when needed, as directed by the reception manager.