Part time Call handler /administrator

Job summary

Part-Time Receptionist / Call Handler / Administrator Hours: Monday to Friday, 12:00pm 6:30pm Additional: Overtime available to cover holidays and sickness

We are seeking a motivated and reliable individual to join our busy GP practice team. This is a varied and fast-paced role where you will play a key part in ensuring the smooth and efficient running of the practice.

As a central point of contact, you will liaise with patients, GPs, nursing staff, and the wider primary care team, delivering a high standard of customer service at all times.

Key Responsibilities:

• Handling incoming calls promptly, professionally, and courteously
• Making outgoing calls on behalf of the practice
• Welcoming patients and visitors at reception and directing them appropriately
• Supporting the team with general administrative duties as required
• Maintaining strict patient confidentiality at all times
• Adhering to all practice policies and procedures

About You:

• Able to work efficiently in a busy, fast-paced environment
• Confident communicator with strong customer service skills
• Comfortable working both independently and as part of a team
• Flexible and willing to provide additional cover when needed

Full training will be provided, including a comprehensive induction and use of our in-house systems.

This is a dynamic role where no two days are the sameideal for someone who enjoys variety and thrives under pressure.

Main duties of the job

Key Responsibilities:

• Handling incoming calls promptly, professionally, and courteously
• Making outgoing calls on behalf of the practice
• Welcoming patients and visitors at reception and directing them appropriately
• Supporting the team with general administrative duties as required
• Maintaining strict patient confidentiality at all times
• Adhering to all practice policies and procedures
• Using pracitce IT systems

About us

A friendly, busy GP practice dedicated to delivering high-quality care and support to our local patients.