Job summary
This is an exciting role in the practice with a chance to inform policy and best practice.
- You will be part of a dynamic and forward-thinking team providing support in a very busy medical centre, providing support to all patients and clinicians, and demonstrating a professional disposition at all times.
- Responsibility for the day-to-day operations of the practice.
- Commitment to support the delivery of an excellent standard of patient care.
- Ensure the practice meets NHS targets and adapts to change within a profitable, effective, and efficient working environment.
Main duties of the job
Be a major part of our Quality and Governance team,
leading on policy and meetings.
Monitoring quality improvement activity, ensuring
records are kept of discussions and learning outcomes.
Responsible for patient complaints and compliments.
Implementing new initiatives to continuously improve
the efficiency and effectiveness of the practice.
Knowledge of quality systems and key performance
indicators
Responsible for the management of QOF, IIF
indicators and CQC.
Ensuring effective communication between all team
members including GPs, nurses, and non-clinical staff.
Responsible for practice finances, using the
practice software and preparing data for payroll.
Ensure immediate issues that arise during the
working day. E.g., patient, staff, doctors, premises are dealt with in an
appropriate and timely manner.
About us
Friendly training and teaching practice looking after over 8700 patients.
Very supportive 4 GP partners, 4 salaried GP's, nursing, management and admin team.
Purpose built building with free parking. NHS pensions scheme.
Working with Five Lane End PCN, BCA and TPT
CQC rated Good
Job description
Job responsibilities
Job Responsibilities will include:
Be a major part of our Quality and Governance team, leading on policy and meetings.
Monitoring quality improvement activity, ensuring records are kept of discussions and learning outcomes.
Responsible for patient complaints and compliments.
Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice.
Knowledge of quality systems and key performance indicators
Responsible for the management of QOF, IIF indicators and CQC.
Ensuring effective communication between all team members including GPs, nurses, and non-clinical staff.
Responsible for practice finances, using the practice software and preparing data for payroll.
Ensure immediate issues that arise during the working day. E.g., patient, staff, doctors, premises are dealt with in an appropriate and timely manner.
Safeguarding:
The post holder will demonstrate a good understanding of safeguarding, and will strictly adhere to Practice safeguarding policies and procedures.
Confidentiality:
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
To promote and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity:
- Supporting the equality and diversity, and rights of patients, carers and colleagues.
Personal/Professional Development:
- To participate in any training programme implemented by the Practice, as part of this employment.
- This will include annual mandatory training and may occasionally involve attending for training off-site.
Communication:
The post-holder should recognise the importance of effective communication within a team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly and within practice policy and procedure.
Job description
Job responsibilities
Job Responsibilities will include:
Be a major part of our Quality and Governance team, leading on policy and meetings.
Monitoring quality improvement activity, ensuring records are kept of discussions and learning outcomes.
Responsible for patient complaints and compliments.
Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice.
Knowledge of quality systems and key performance indicators
Responsible for the management of QOF, IIF indicators and CQC.
Ensuring effective communication between all team members including GPs, nurses, and non-clinical staff.
Responsible for practice finances, using the practice software and preparing data for payroll.
Ensure immediate issues that arise during the working day. E.g., patient, staff, doctors, premises are dealt with in an appropriate and timely manner.
Safeguarding:
The post holder will demonstrate a good understanding of safeguarding, and will strictly adhere to Practice safeguarding policies and procedures.
Confidentiality:
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
To promote and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity:
- Supporting the equality and diversity, and rights of patients, carers and colleagues.
Personal/Professional Development:
- To participate in any training programme implemented by the Practice, as part of this employment.
- This will include annual mandatory training and may occasionally involve attending for training off-site.
Communication:
The post-holder should recognise the importance of effective communication within a team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly and within practice policy and procedure.
Person Specification
Qualifications
Essential
- Good standard of general education
- Evidence of commitment to ongoing training
- A Level qualification or equivalent
Desirable
- Degree in finance or business management
Experience
Essential
- Experience of working in a General practice setting
- Understanding of GP computer systems
-
- Good working knowledge of Microsoft Word/Excel/outlook
Desirable
- Understanding of general practice finance
Person Specification
Qualifications
Essential
- Good standard of general education
- Evidence of commitment to ongoing training
- A Level qualification or equivalent
Desirable
- Degree in finance or business management
Experience
Essential
- Experience of working in a General practice setting
- Understanding of GP computer systems
-
- Good working knowledge of Microsoft Word/Excel/outlook
Desirable
- Understanding of general practice finance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
