Job summary
Shawbirch Medical Centre is looking for a new receptionist.
We are at an exciting period in the history of the practice, having moved into a new state of the art medical centre and healthy lifestyle hub. Be part of our journey and join our busy, but friendly reception team, supporting the clinicians to run an efficient, caring general practice.
We are looking for a flexible, enthusiastic and experienced Receptionist to join our friendly practice team for 24 hours per week, worked across four afternoons. Acting as the practices first point of contact the ability to sign post patients to the correct service/healthcare professional is imperative. The successful candidate will be a highly organised, motivated individual, who is computer literate with strong customer service skills. Previous health service experience and knowledge of EMIS Web medical software would be an advantage, although training will be provided.
Hours of work will be spread across four afternoons per week, however the candidate may be required to provide cover between 7.45am and 6.30pm Monday - Friday for sickness and annual leave.
Main duties of the job
Providing a point of contact and acting as a
focal point of communication between patients, doctors and other practice
staff.
Receiving patients and monitoring the flow of
patients into the consulting rooms.
Responding quickly to all queries and requests
for assistance from patients and visitors.
Monitoring and actioning emails and computerised
messages, receiving incoming telephone calls including dealing with requests
for home visits, receiving and making calls ensuring accurate recording of
messages, and signposting patients to the appropriate service.
To have a thorough knowledge and work in
accordance of all practice policies and procedures.
Any other tasks allocated by the Management Team
About us
We are a dedicated friendly innovative training
practice with a compliment of healthcare professionals: 6 GP Partners, 4
Salaried GPs, 2 Registrars, 6 Advanced
Nurse Practitioners, 3 Practice Nurses, and 2 HCAs working with our Reception
and Administrative Team.
We stride to provide an efficient, effective
team who project a positive and friendly image to assist to our patients in
ensuring they receive the best possible care.
Job description
Job responsibilities
REPORTS TO: RECEPTION
TEAM LEADER / PATIENT SERVICES MANAGER
Job summary:
The purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice,
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties
and responsibilities:
The duties and responsibilities to be
undertaken by members of the practice administration team may include any or
all of the items in the following list.
Duties may be varied from time to time under the direction of the
Reception Team Leader/ Patient Services Manager, dependent on current and
evolving practice workload and staffing levels:
- Opening up/locking up of practice
premises and maintaining security in accordance with practice protocols
- Processing face-to-face and telephone
requests for appointments, visits and telephone consultations, and
ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming
(and outgoing) mail
- Taking messages and passing on
information
- Filing and retrieving paperwork
- Processing repeat prescriptions in
accordance with practice guidelines
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and responding
to requests from patients, other team members and associated healthcare
agencies and providers
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Ordering, re-ordering and monitoring of
stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
- In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice
as a business organisation. All such information from any source is
to be regarded as strictly confidential
- Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health & safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice health & safety policy, the practice
health & safety manual, and the practice infection control policy and
published procedures. This will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general/patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The post-holder will participate in any
training programme implemented by the practice as part of this employment, with
such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to maintain
quality within the practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team
members
- Communicate effectively with patients
and carers
- Recognise peoples needs for alternative
methods of communication and respond accordingly
Contribution to the
implementation of services:
The post-holder will:
- Apply
practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
Job description
Job responsibilities
REPORTS TO: RECEPTION
TEAM LEADER / PATIENT SERVICES MANAGER
Job summary:
The purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the practice,
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Duties
and responsibilities:
The duties and responsibilities to be
undertaken by members of the practice administration team may include any or
all of the items in the following list.
Duties may be varied from time to time under the direction of the
Reception Team Leader/ Patient Services Manager, dependent on current and
evolving practice workload and staffing levels:
- Opening up/locking up of practice
premises and maintaining security in accordance with practice protocols
- Processing face-to-face and telephone
requests for appointments, visits and telephone consultations, and
ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming
(and outgoing) mail
- Taking messages and passing on
information
- Filing and retrieving paperwork
- Processing repeat prescriptions in
accordance with practice guidelines
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and responding
to requests from patients, other team members and associated healthcare
agencies and providers
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Ordering, re-ordering and monitoring of
stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
- In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice
as a business organisation. All such information from any source is
to be regarded as strictly confidential
- Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health & safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice health & safety policy, the practice
health & safety manual, and the practice infection control policy and
published procedures. This will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general/patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The post-holder will participate in any
training programme implemented by the practice as part of this employment, with
such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to maintain
quality within the practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team
members
- Communicate effectively with patients
and carers
- Recognise peoples needs for alternative
methods of communication and respond accordingly
Contribution to the
implementation of services:
The post-holder will:
- Apply
practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
Person Specification
Experience
Essential
- Experience of working in a reception environment
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
Desirable
- Experience of working in a GP Practice reception environment
- Experience of EMIS Web clinical system
Qualifications
Essential
- Good standard of general education including GCSE grade A-C in English and Maths (or equivalent)
Knowledge / Skills
Essential
- Excellent keyboard and computer skills
- Excellent interpersonal and communication skills
Qualities / Attributes
Essential
- Team player
- Able to work under pressure
- An understanding of the need for strict confidentiality
Person Specification
Experience
Essential
- Experience of working in a reception environment
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
Desirable
- Experience of working in a GP Practice reception environment
- Experience of EMIS Web clinical system
Qualifications
Essential
- Good standard of general education including GCSE grade A-C in English and Maths (or equivalent)
Knowledge / Skills
Essential
- Excellent keyboard and computer skills
- Excellent interpersonal and communication skills
Qualities / Attributes
Essential
- Team player
- Able to work under pressure
- An understanding of the need for strict confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.