Job summary
We are seeking a receptionist, preferably with past general practice or NHS experience. The successful candidate will receive, assist and care navigate
patients to accessing the appropriate service or health care professional in a
courteous, efficient and effective way.You will also provide assistance to the Practice
Team and project a friendly and positive image to patients and other visitors,
either in person or via the telephone.
Main duties of the job
The main duties of the post will include;
Open the premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off, and the alarm is
activated following the locking up checklist.
Care Navigation signpost patients to the most
appropriate service
Ensure all new patients are registered onto the
computer system promptly and accurately, ensuring they are within the Practice
boundary.
Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
Chaperone patients as and when required.
Action medication queries, repeat prescriptions,
online repeat prescription requests in a prompt manner.
About us
The Medical Group is a large, friendly GP Practice working
across five surgery sites.
The successful applicant will preferably have past GP
practice experience as well as excellent customer service and reception skills.
The post is a permanent position on completion of successful six month
probationary period.
A driving licence is essential as you may be required to
work at one of our other surgery sites from time to time.
Job description
Job responsibilities
Job Responsibilities:
Open the premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off, and the alarm is
activated following the locking up checklist.
Care Navigation signpost patients to the most
appropriate service
Ensure all new patients are registered onto the
computer system promptly and accurately, ensuring they are within the Practice
boundary.
Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
Chaperone patients as and when required.
Action medication queries, repeat prescriptions,
online repeat prescription requests in a prompt manner.
Liaise with patients and pharmacies to resolve
issues with medication.
Receive SystmOne training, the Practices
computer system, and fully utilise the system.
Enter requests for home visits electronically on
SystmOne, ensuring all relevant details are documented accurately.
Open and scan daily post onto SystmOne,
allocating to the relevant clinician
Advise patients of relevant charges for private
services (Non General Medical Services) and accept payment.
Provide general support to clinicians,
management team and other health professionals.
Provide cover for colleagues in the event of
sickness and shortage which may involve changing shift times/days and surgery
base.
Work extended hours service as required.
Monitor and maintain the reception area and
notice boards.
Job description
Job responsibilities
Job Responsibilities:
Open the premises at the start of the day when
first to arrive, de-activate alarm and make all necessary preparations to
receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off, and the alarm is
activated following the locking up checklist.
Care Navigation signpost patients to the most
appropriate service
Ensure all new patients are registered onto the
computer system promptly and accurately, ensuring they are within the Practice
boundary.
Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
Chaperone patients as and when required.
Action medication queries, repeat prescriptions,
online repeat prescription requests in a prompt manner.
Liaise with patients and pharmacies to resolve
issues with medication.
Receive SystmOne training, the Practices
computer system, and fully utilise the system.
Enter requests for home visits electronically on
SystmOne, ensuring all relevant details are documented accurately.
Open and scan daily post onto SystmOne,
allocating to the relevant clinician
Advise patients of relevant charges for private
services (Non General Medical Services) and accept payment.
Provide general support to clinicians,
management team and other health professionals.
Provide cover for colleagues in the event of
sickness and shortage which may involve changing shift times/days and surgery
base.
Work extended hours service as required.
Monitor and maintain the reception area and
notice boards.
Person Specification
Experience
Essential
- Customer care
- Experience of working with people / general public
- Excellent communication skills (written and oral)
- Excellent organisational skills
- Time management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Ability to work under pressure
- Good time management
Desirable
- Basic knowledge of general protocols and procedures relating to reception/admin duties
- Practical experience of SystmOne use
- Experience of working in a GP surgery
Qualifications
Essential
- Good standard of general education
- 5 GCSE grade A-C or equivalent
- Word processing / Information technology
- Drivers licence and use of a vehicle on a regular basis
Desirable
- ECDL
- AMSPAR Medical Receptionist
- NVQ Customer Service or equivalent
Person Specification
Experience
Essential
- Customer care
- Experience of working with people / general public
- Excellent communication skills (written and oral)
- Excellent organisational skills
- Time management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Ability to work under pressure
- Good time management
Desirable
- Basic knowledge of general protocols and procedures relating to reception/admin duties
- Practical experience of SystmOne use
- Experience of working in a GP surgery
Qualifications
Essential
- Good standard of general education
- 5 GCSE grade A-C or equivalent
- Word processing / Information technology
- Drivers licence and use of a vehicle on a regular basis
Desirable
- ECDL
- AMSPAR Medical Receptionist
- NVQ Customer Service or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
