Job summary
Putting Patients First is at the heart of what we do at Billinghay
Medical Practice. Do you share the same values? Then this exciting opportunity
may be just what you are looking for.
Here at Billinghay Medical Practice, we have an exciting opportunity for a Receptionist to join the team. We are looking for the right candidate to
work 17 hours a week, alongside our reception team.
The contracted hours would be
Working pattern
Wednesday- 8:00-12:00
Thursday- 7:30-16:00
Friday- 13:30-18:30
The ideal candidate will have experience as a GP Receptionist however,
full training will be provided for the right candidate.
Interviews are due to take place week commencing 27th January 2025.
We are a forward thinking Practice, always putting patient medical care
at the forefront of every decision. We are routinely in the top 10 for patient
satisfaction in Lincolnshire.
Main duties of the job
The successful candidate will work as part of an excellent, experienced reception team, who remain adaptable and considerate to changes within General Practice and the NHS.
The successful candidate will-
- Be the first point of contact for all patients calling or entering the Practice.
- Support patients by booking appointments and assisting them to submit Ask My GP requests.
- Complete daily administrative duties to support the workflow of information to the relevant departments/ clinicians.
- Answer and action GP, Nurse and Practice Team enquiries to the best of their ability
The successful candidate will have a sensitive and empathetic approach alongside a flexible, cooperative, professional nature, and the desire to put patient safety and quality of service at the forefront, are all essential characteristics that we will be looking for.
About us
Billinghay Medical Practice is a rural and caring practice which
provides a range of services for the 5,000 patients who are registered with us.
We have a skilled and experienced team comprising of 3 GPs, 3 Nurse
Practitioners, Clinical Care Co-ordinator and an excellent nursing team.
Alongside these we have a highly motivated and competent Reception /
Administration and Dispensary teams.
We strive to ensure every patient receives excellent medical services
from all members of staff within the Practice. We treat all patients and staff
with dignity, independence, respect and honesty in an environment that is
accessible, safe and friendly.
Job description
Job responsibilities
The successful candidate will project a positive and friendly
image to all patients and other visitors, while dealing with queries in a
professional, courteous and efficient way.
Duties and Responsibilities:
The following are the core responsibilities of a Receptionist. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels.
Answer all telephone calls, signposting and transferring
calls where appropriate
Answer all appointment queries
Giving out results when required
Complete ambulance transport bookings
Deal with general enquiries, compliments, and complaints
Contacting other providers, responding to urgent/ 999
calls
Register new patients and temporary residents
Complete the deduction process for required patients
Greet and direct patients and visitors, ensuring all
visitors are checked in
Maintain and monitor the Practice daily appointment ledger
Action all incoming post and emails
Complete all assigned tasks
Ensure outstanding queries are explained and handed over
to the next shift
Respond to the needs of healthcare staff during clinics
Collect payments from payments for non-NHS services
Job description
Job responsibilities
The successful candidate will project a positive and friendly
image to all patients and other visitors, while dealing with queries in a
professional, courteous and efficient way.
Duties and Responsibilities:
The following are the core responsibilities of a Receptionist. There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload and staffing levels.
Answer all telephone calls, signposting and transferring
calls where appropriate
Answer all appointment queries
Giving out results when required
Complete ambulance transport bookings
Deal with general enquiries, compliments, and complaints
Contacting other providers, responding to urgent/ 999
calls
Register new patients and temporary residents
Complete the deduction process for required patients
Greet and direct patients and visitors, ensuring all
visitors are checked in
Maintain and monitor the Practice daily appointment ledger
Action all incoming post and emails
Complete all assigned tasks
Ensure outstanding queries are explained and handed over
to the next shift
Respond to the needs of healthcare staff during clinics
Collect payments from payments for non-NHS services
Person Specification
Qualifications
Essential
- GCSE (or equivalent) English & Maths at Grade C or above
Desirable
Experience
Essential
- Experience working with the general public/ patients
- Experience using Microsoft Office including Word and Excel
- Awareness and understanding of GDPR, data protection and patient confidentiality
Desirable
- Experience of working as a GP Receptionist
- Experience of using SystmOne
Skills/ Knowledge
Essential
- Excellent Communication skills (both written and oral)
- Strong IT skills
- Effective time management and able to plan and organise own workload
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Understanding of medical terminology
Person Specification
Qualifications
Essential
- GCSE (or equivalent) English & Maths at Grade C or above
Desirable
Experience
Essential
- Experience working with the general public/ patients
- Experience using Microsoft Office including Word and Excel
- Awareness and understanding of GDPR, data protection and patient confidentiality
Desirable
- Experience of working as a GP Receptionist
- Experience of using SystmOne
Skills/ Knowledge
Essential
- Excellent Communication skills (both written and oral)
- Strong IT skills
- Effective time management and able to plan and organise own workload
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
