Job summary
We are looking to recruit two part-time receptionists to provide a friendly, confident and professional service to our patients.
We are looking for someone with experience in a customer care environment who has the energy and enthusiasm to work with our reception team to deliver constantly improving levels of service and access to our diverse patient group and associated healthcare professionals.
The receptionist role is exceptionally challenging. You need to have excellent computer skills and have the ability to work under pressure.
Full training will be provided.
Main duties of the job
The successful candidate will be highly motivated and well-organised with excellent communication skills.
Role one - Monday 1.15pm - 6.00pm, Tues 1.15pm - 6.45pm and Fri 7.45am - 1.15pm.
Role two - Mon 7.45am - 1.15pm, Thurs 1.15pm - 6.45pm plus the expectation to pick up an additional shift each week as and when cover is needed.
FLEXIBILITY IS ESSENTIAL as all candidates will be expected to cover a certain number of extra shifts to fill in for annual leave and sick leave so you need to have the flexibility to work Monday to Friday between 7.30am and 8.00pm which will also cover Extended Hours once we start to offer this service.
About us
We are a friendly, semi-rural GMS practice located in the village of Duffield.
We have 11,000 patients and are a SystmOne practice.
Our main surgery is in Duffield but we also have a small branch surgery in Little Eaton. The successful candidate will work from the main site but will also be required to work from our branch surgery.
Appletree provides a busy and varied environment and a genuine team approach to patient care.
Job description
Job responsibilities
Job summary:
The purpose of the role is to:
·
Offer general assistance to the practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone
·
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
·
Undertake a variety of administrative duties to
assist in the smooth running of the practice.
·
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken
by members of the practice reception team may include any or all of the items
in the following list. Duties may be
varied from time to time under the direction of the Reception Team Leader/Practice
manager, dependent on current and evolving practice workload and staffing
levels:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Dealing with face to face and telephone
requests for appointments, visits and telephone consultations and ensuring
callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and
outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance
with practice guidelines
- Registering new patients
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and responding to
requests from patients, other team members, associated healthcare agencies
and providers
- Acting as a chaperone to clinicians when
requested
- Clearing up spillages of bodily fluids
- Clearing and re-stocking of consulting rooms
as required
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Ordering, re-ordering and monitoring of
stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
- Scanning
- Petty cash transactions
Job description
Job responsibilities
Job summary:
The purpose of the role is to:
·
Offer general assistance to the practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone
·
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
·
Undertake a variety of administrative duties to
assist in the smooth running of the practice.
·
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken
by members of the practice reception team may include any or all of the items
in the following list. Duties may be
varied from time to time under the direction of the Reception Team Leader/Practice
manager, dependent on current and evolving practice workload and staffing
levels:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Dealing with face to face and telephone
requests for appointments, visits and telephone consultations and ensuring
callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and
outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance
with practice guidelines
- Registering new patients
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and responding to
requests from patients, other team members, associated healthcare agencies
and providers
- Acting as a chaperone to clinicians when
requested
- Clearing up spillages of bodily fluids
- Clearing and re-stocking of consulting rooms
as required
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Ordering, re-ordering and monitoring of
stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
- Scanning
- Petty cash transactions
Person Specification
Experience
Essential
- Works effectively independently and as a member of a team
- Self-motivated and proactive
- Demonstrates excellent interpersonal and communication skills written and verbal
- Experience of working in a customer care/facing environment
- Computer literate
- Experience of general administration / office skills
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Ability to follow policy and procedure
Desirable
- Experience of working in a medical or primary care setting
- Working knowledge of SystmOne (clinical system)
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Qualifications
Desirable
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
Person Specification
Experience
Essential
- Works effectively independently and as a member of a team
- Self-motivated and proactive
- Demonstrates excellent interpersonal and communication skills written and verbal
- Experience of working in a customer care/facing environment
- Computer literate
- Experience of general administration / office skills
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Ability to follow policy and procedure
Desirable
- Experience of working in a medical or primary care setting
- Working knowledge of SystmOne (clinical system)
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Qualifications
Desirable
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
