Job summary
part time Medical Receptionist/ Secretary
Small Friendly well established GP practice in Bilton, looking for a medical receptionist to join our team for 16 hours per week, worked over 2 days. We are looking for a receptionist to join our team. The role
involves all aspects of reception duties and secretarial support.
Candidates must be able to demonstrate good computer skills and
be able to communicate effectively at all levels.
Previous experience of working in a GP practice would be an
advantage.
Applicants would benefit from NHS experience, and use of system one clinical system, although training will be given
Main duties of the job
telephone and face to face contact with patients, booking appointments, issuing repeat prescription, dealing with queries, interacting with clinical and other admin staff, processing referrals, scanning on letters and read coding.
About us
Bilton based practice
Very friendly,well established practice. Practice area consists of Bilton and surrounding Villages.
single handed Gp, 3 sessional GP's, Nurse Practitioner, 2 x nurses, 5 receptionist, 3 members of the team have worked in the surgery for over 10 years.
Job description
Job responsibilities
The
purpose of the role is to:
Work
within a team of receptionist to provide an efficient reception service to
patients;
Deal
with patients in a courteous and effective manner presenting a friendly image
to patients and other visitors, either in person or via the telephone;
Undertake
a variety of administrative duties to assist in the efficient running of reception
services including the provision clerical support to clinical staff and other members
of the practice team:
Communicate
effectively with patients, staff and other healthcare professionals.
Duties and responsibilities:
The
duties and responsibilities of the medical receptionist post are outlined below
- duties may vary from time to time to accommodate emerging and evolving issues
affecting practice services:
- Work
with colleagues to provide good customer care to all our patients;
- Receive
callers both in person and by telephone and process requests for
appointments, visits and telephone consultations and ensuring callers are triaged
to the appropriate healthcare professional;
- Taking
messages and passing on information to members of the clinical team;
- Using
the surgery clinical systems to process patient data including the booking
of appointments, processing repeat prescription requests and the processing
and recording of associated patient information in accordance with
practice procedures;
- Scanning
of patient information, maintaining filing systems and retrieving
paperwork as required;
- Conform
to practice policies, information governance and procedures;
- Providing
clerical assistance to support the practice in its day to day business
including word/data processing and photocopying, processing and
distributing incoming (and outgoing) mail;
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers;
- Assist in maintaining surgery security and health &
safety requirements.
- Any other duties as directed.
- Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately;
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential;
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data.
Health & Safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice health & safety policy, the practice
health & safety manual, and the practice infection control policy and
published procedures. This will include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks;
- Making
effective use of training to update knowledge and skills;
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards;
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised;
- Keeping
own work areas and general / patient areas generally clean, assisting in
the maintenance of general standards of cleanliness consistent with the
scope of the job holders role;
- Undertaking
periodic infection control training (minimum annually);
- Report
- Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation;
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues;
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
- Mandatory
training and events;
- Learning
programmes to maximise skills and performance;
- Undergo
an annual review of progress and performance.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert
other team members to issues of quality and risk;
- Assess
own performance and take accountability for own actions, either directly
or under supervision;
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance;
- Work
effectively with individuals in other agencies to meet patients needs;
Effectively manage own time, workload and resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members;
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the implementation of the
Surgerys Services:
The
post-holder will:
- Apply
practice policies, protocols, standards and guidance as directed;
- Participate
in team meetings and discussions to promote good practice and excellence
in service;
- Participate
in audit and co-operate in external inspections where necessary.
Job description
Job responsibilities
The
purpose of the role is to:
Work
within a team of receptionist to provide an efficient reception service to
patients;
Deal
with patients in a courteous and effective manner presenting a friendly image
to patients and other visitors, either in person or via the telephone;
Undertake
a variety of administrative duties to assist in the efficient running of reception
services including the provision clerical support to clinical staff and other members
of the practice team:
Communicate
effectively with patients, staff and other healthcare professionals.
Duties and responsibilities:
The
duties and responsibilities of the medical receptionist post are outlined below
- duties may vary from time to time to accommodate emerging and evolving issues
affecting practice services:
- Work
with colleagues to provide good customer care to all our patients;
- Receive
callers both in person and by telephone and process requests for
appointments, visits and telephone consultations and ensuring callers are triaged
to the appropriate healthcare professional;
- Taking
messages and passing on information to members of the clinical team;
- Using
the surgery clinical systems to process patient data including the booking
of appointments, processing repeat prescription requests and the processing
and recording of associated patient information in accordance with
practice procedures;
- Scanning
of patient information, maintaining filing systems and retrieving
paperwork as required;
- Conform
to practice policies, information governance and procedures;
- Providing
clerical assistance to support the practice in its day to day business
including word/data processing and photocopying, processing and
distributing incoming (and outgoing) mail;
- Initiating
contact with and responding to requests from patients, other team members
and associated healthcare agencies and providers;
- Assist in maintaining surgery security and health &
safety requirements.
- Any other duties as directed.
- Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately;
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential;
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data.
Health & Safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice health & safety policy, the practice
health & safety manual, and the practice infection control policy and
published procedures. This will include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks;
- Making
effective use of training to update knowledge and skills;
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards;
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised;
- Keeping
own work areas and general / patient areas generally clean, assisting in
the maintenance of general standards of cleanliness consistent with the
scope of the job holders role;
- Undertaking
periodic infection control training (minimum annually);
- Report
- Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation;
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues;
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
- Mandatory
training and events;
- Learning
programmes to maximise skills and performance;
- Undergo
an annual review of progress and performance.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert
other team members to issues of quality and risk;
- Assess
own performance and take accountability for own actions, either directly
or under supervision;
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance;
- Work
effectively with individuals in other agencies to meet patients needs;
Effectively manage own time, workload and resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members;
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the implementation of the
Surgerys Services:
The
post-holder will:
- Apply
practice policies, protocols, standards and guidance as directed;
- Participate
in team meetings and discussions to promote good practice and excellence
in service;
- Participate
in audit and co-operate in external inspections where necessary.
Person Specification
Experience
Essential
- experience of Working in the NHS an advantage
Desirable
- Knowledge of System One Clinical System
Person Specification
Experience
Essential
- experience of Working in the NHS an advantage
Desirable
- Knowledge of System One Clinical System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.