Medical Secretary - Patient Care Coordinator

Belle Vale Medical Practice

The closing date is 07 July 2024

Job summary

We're recruiting a Medical Secretary / Receptionist to join our amazing administrative team from September. You will help us give great service to the patients and clinical staff in our 8300 patient surgery. For the right applicant we offer a good working environment and full training.

The right candidate:

has experience of medical secretary work (referrals, dealing with secondary care)
can balance medical secretary and reception work according to needs of the practice
will work later shifts each day up to 6.30pm
wants to work 20-30 hours over 3 or 4 days.

Please show how you meet these requirements in your application.

We will contact shortlisted candidates to arrange an interview.

Please contact the practice manager with any informal enquiry. We do not recruit from agencies.

Main duties of the job

You will be a full member of the Belle Vale administrative team - undertaking reception and medical secretary tasks as needed.

Complete all secretarial duties on time.
Complete safety netting searches to monitor patients for investigations etc.
Complete and follow up e-referrals, managed referrals, and standard outbound referrals.
Chase hospital appointments / clinic letters / investigations on behalf of patients.
Run cytology searches inviting patients who are due/overdue cervical screenings and ensure letters go out
Process solicitor / insurance requests for copy of medical records
Answer the main surgery telephone line and take enquiries up to 6.30pm.

About us

Belle Vale Medical Practice is based in Belle Vale Medical Centre - we work with other NHS organisations to provide services to patients. We provide full training so you can be part of our team. We are part of IGPC Primary Care Network.

Date posted

24 June 2024

Pay scheme

Other

Salary

£11.67 to £12.45 an hour (2023-4 pay rate - pay award TBA)

Contract

Permanent

Working pattern

Part-time

Reference number

A1449-24-0001

Job locations

Hedgefield Road

Liverpool

L25 2XE

Job description

Job responsibilities

To answer the main surgery telephone line every morning between 8am 9am and if needed, any extra reception / admin cover.
Complete all secretarial duties on time.
Complete safety netting searches to monitor patients for investigations etc.
Complete and follow up e-referrals, managed referrals, and standard outbound referrals.
Chase hospital appointments / clinic letters / investigations on behalf of patients.
Run cytology searches inviting patients who are due/overdue cervical screenings and ensure letters go out
Process solicitor / insurance requests for copy of medical records

Job description

Job responsibilities

To answer the main surgery telephone line every morning between 8am 9am and if needed, any extra reception / admin cover.
Complete all secretarial duties on time.
Complete safety netting searches to monitor patients for investigations etc.
Complete and follow up e-referrals, managed referrals, and standard outbound referrals.
Chase hospital appointments / clinic letters / investigations on behalf of patients.
Run cytology searches inviting patients who are due/overdue cervical screenings and ensure letters go out
Process solicitor / insurance requests for copy of medical records

Person Specification

Experience

Essential

Knowledge of medical terminology
At least 1 to 2 years experience of working in administration in a healthcare role such as a GP practice or similar
Highly methodical and good attention to detail both written and numerical
Excellent customer service skills
Able to learn new skills and processes
Good attitude and timekeeping
Ability to solve problems
Able to work according to business need between 8.00am and 6.30pm Mon to Fri. Occasionally you will start at 7am or finish at 8pm or help with a Saturday flu clinic

Desirable

Experience as a medical secretary in a GP practice
Able to use EMIS - our patient record computer system

Person Specification

Experience

Essential

Knowledge of medical terminology
At least 1 to 2 years experience of working in administration in a healthcare role such as a GP practice or similar
Highly methodical and good attention to detail both written and numerical
Excellent customer service skills
Able to learn new skills and processes
Good attitude and timekeeping
Ability to solve problems
Able to work according to business need between 8.00am and 6.30pm Mon to Fri. Occasionally you will start at 7am or finish at 8pm or help with a Saturday flu clinic

Desirable

Experience as a medical secretary in a GP practice
Able to use EMIS - our patient record computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Belle Vale Medical Practice

Address

Hedgefield Road

Liverpool

L25 2XE

Employer's website

https://www.bellevalehealthcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Belle Vale Medical Practice

Address

Hedgefield Road

Liverpool

L25 2XE

Employer's website

https://www.bellevalehealthcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

David Davenport

david.davenport@livgp.nhs.uk

Date posted

24 June 2024

Pay scheme

Other

Salary

£11.67 to £12.45 an hour (2023-4 pay rate - pay award TBA)

Contract

Permanent

Working pattern

Part-time

Reference number

A1449-24-0001

Job locations

Hedgefield Road

Liverpool

L25 2XE

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