Receptionist/Administrator

Job description

Job responsibilities

To deal with Patients in person or on the telephone in a polite and courteous manner to ensure effective delivery of GP services

Deal with general queries, make appointments and provide information on processes

Using your own judgement and communication skills to ensure patients are booked in with the clinical team and that book on the day or urgent appointments are dealt with appropriately

Register patients and explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Deal with Record Keeping and other administrative duties

Refer requests for home visit to appropriate doctor as required.

Action repeat prescription requests

Maintain a safe and clean and tidy working environment including infection control procedures

Be responsible for opening and closing of premises

Making effective use of training to update knowledge and skills

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Works effectively independently and as a member of a team

Have a flexible approach to meet service needs and ensure a stakeholder focused response

Self-motivated and proactive

Demonstrate excellent interpersonal and communication skills when dealing with other managers, clinical staff, patients and other stakeholders

Computer literate with an ability to use the required GP clinical systems

General office skills, photocopier, scanning, shredding

Attention to detail, able to work accurately, identifying errors quickly and easily

Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

Excellent understanding of data protection and confidentiality issues

Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals

Undertake any mandatory or required training

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards recommended training required to carry out their duties

Apply Practice policies, standards and guidance

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy

Using personal security systems within the workplace according to Practice guidelines

Person Specification

Qualifications

Essential

• GSCE in English and maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollinswood and Priorslee Surgery

Address

Downemead

Hollinswood

Telford

Shropshire

TF3 2EW

Employer's website

https://www.hollinswoodpriorsleesurgery.co.uk (Opens in a new tab)