Job summary
Due to an increase in our clinics and patient numbers Hollinswood & Priorslee Surgery are looking for a
Receptionist/Administrator to join our busy, friendly and supportive team.
Applicants will need to be able to pay attention to detail, have a mature,
flexible attitude and be reliable and consistent in working patterns. They need
the skills to communicate effectively with peers and patients. The ability to
work both as part of a team and as a lone worker is essential. We are ideally looking
for candidates with General Practice experience and a working knowledge of EMIS
web but we will consider full training for the right candidate.
We do ask that you have administartive experience
The post is for approximately 25 hours per week with periodic cover for
sickness/annual leave.
For further details or enquiries please contact:
Vee Powell 01952 299521
Main duties of the job
The main purpose of the position is to ensure that the Reception and administration of the practice runs smoothly and provides a high level of service to patients, clinicians and other members of the practice team.
To this end we are looking for someone who has had previous experience of a clinical environment, preferably within primary care, knowledge of the EMIS system and familiarity with Docman would be an advantage but we will consider full training for the right candidate
We need someone with excellent communication skills, with a smart, polite and confident manner and the ability to work as either a part of a team or on their own initiative.
The ability to remain calm under pressure is very important for this role.
You must have good time keeping and time management skills and willing to be flexible with your working hours. We are a 3 site practice so a full driving license would be needed.
About us
Hollinswood & Priorslee Surgery is committed to providing and delivering the highest standard of healthcare to the patients of the practice.
We have four GPs three ANPs, six Clinical Pharmacists, a Practice Nurse, an inhouse Physiotherapist, a Cancer Care Practitioner and a Mental Health Clinician all offering a range of clinics within our 3 sites in central Telford.
Currently we have approximately 6,800 registered patients.
Our team is friendly, professional and supportive.
Job description
Job responsibilities
Job Description Receptionist/Administrator
Job Title:
Receptionist/Administrator
Responsible to:
Management
Team
Job Purpose:
To
ensure that the Reception and administration of the Practice runs smoothly,
provides a high level of service to patients, doctors, nurses, and other
members of the Practice team
Duties and Responsibilities
Telephone
Duties
1.
Booking appointments
2.
Contacting
pathology/medical secretaries/outside agencies
3.
Dealing
with test result enquiries
4.
Ambulance/
Transport bookings
5.
Home
visit requests
6.
Deal
with general enquiries
7.
Contacting
other providers as requested by Doctor or Management
Reception Duties
8.
Greet
patients and visitors
9.
Register
new patients and temporary residents
10.
Signposting
patients to appropriate agencies
11.
Entering
correspondence on Docman system
12.
Ensure
outstanding queries are explained and handed over to next shift, as necessary
13.
Respond
to needs of Clinicians during clinics
14.
Collect
payments from patients for non-NHS services
15.
Deal
with general enquiries
Records
16.
Summarise,
maintain and file/pull records as needed
Prescriptions
17.
Dealing
with requests for repeat prescriptions
18.
Raising
prescriptions as per Practice protocols
19.
Dealing
with queries relating to repeat prescriptions
General
20.
Input
and extract information from Practice computer system
21.
Check
and action tasks, personal and generic emails daily
22.
Process
all incoming and outgoing mail
23.
Undertake
copying as required.
24.
Ensure
that there is always an adequate level of stock e.g., new registration forms,
Path lab forms etc.
25.
Participate
in providing extra holiday/sickness cover for admin duties as required
26.
Any
reasonable duties as necessary
Job description
Job responsibilities
Job Description Receptionist/Administrator
Job Title:
Receptionist/Administrator
Responsible to:
Management
Team
Job Purpose:
To
ensure that the Reception and administration of the Practice runs smoothly,
provides a high level of service to patients, doctors, nurses, and other
members of the Practice team
Duties and Responsibilities
Telephone
Duties
1.
Booking appointments
2.
Contacting
pathology/medical secretaries/outside agencies
3.
Dealing
with test result enquiries
4.
Ambulance/
Transport bookings
5.
Home
visit requests
6.
Deal
with general enquiries
7.
Contacting
other providers as requested by Doctor or Management
Reception Duties
8.
Greet
patients and visitors
9.
Register
new patients and temporary residents
10.
Signposting
patients to appropriate agencies
11.
Entering
correspondence on Docman system
12.
Ensure
outstanding queries are explained and handed over to next shift, as necessary
13.
Respond
to needs of Clinicians during clinics
14.
Collect
payments from patients for non-NHS services
15.
Deal
with general enquiries
Records
16.
Summarise,
maintain and file/pull records as needed
Prescriptions
17.
Dealing
with requests for repeat prescriptions
18.
Raising
prescriptions as per Practice protocols
19.
Dealing
with queries relating to repeat prescriptions
General
20.
Input
and extract information from Practice computer system
21.
Check
and action tasks, personal and generic emails daily
22.
Process
all incoming and outgoing mail
23.
Undertake
copying as required.
24.
Ensure
that there is always an adequate level of stock e.g., new registration forms,
Path lab forms etc.
25.
Participate
in providing extra holiday/sickness cover for admin duties as required
26.
Any
reasonable duties as necessary
Person Specification
Qualifications
Essential
- Person Specification Receptionist
- Job Title:Receptionist/ Administrator
- Qualifications:
- Good standard of general education -Essential
- GCSE/GCE Mathematics C or above -Desirable
- GCSE/GCE English C or above -Desirable
- Experience:
- Experience of working within General Practice -Desirable
- Experience of Reception/Administration work -Essential
- Full working knowledge of EMIS System -Desirable
-
- Skills:
- Excellent communication skills (Written and Oral) -Essential
- Experience with all Microsoft application tools. -Essential
- Clear, polite telephone manner -Essential
- Good time keeping and time management skills Essential
- Problem solving skills -- Essential
- Interpersonal skills -Essential
- Smart, polite and confident -Essential
- Planning and organising -Essential
- Performing under pressure -Essential
- Adaptability -Essential
- Using initiative -Essential
- Teamwork and the ability to work alone -Essential
- Self-motivated -Essential
- Flexibility -Essential
- High level of Confidentiality -Essential
- Knowledge:
- Knowledge of EMIS Web -Desirable
- Knowledge of DOCMAN system -Desirable
- Previous administartive experience -Essential
Person Specification
Qualifications
Essential
- Person Specification Receptionist
- Job Title:Receptionist/ Administrator
- Qualifications:
- Good standard of general education -Essential
- GCSE/GCE Mathematics C or above -Desirable
- GCSE/GCE English C or above -Desirable
- Experience:
- Experience of working within General Practice -Desirable
- Experience of Reception/Administration work -Essential
- Full working knowledge of EMIS System -Desirable
-
- Skills:
- Excellent communication skills (Written and Oral) -Essential
- Experience with all Microsoft application tools. -Essential
- Clear, polite telephone manner -Essential
- Good time keeping and time management skills Essential
- Problem solving skills -- Essential
- Interpersonal skills -Essential
- Smart, polite and confident -Essential
- Planning and organising -Essential
- Performing under pressure -Essential
- Adaptability -Essential
- Using initiative -Essential
- Teamwork and the ability to work alone -Essential
- Self-motivated -Essential
- Flexibility -Essential
- High level of Confidentiality -Essential
- Knowledge:
- Knowledge of EMIS Web -Desirable
- Knowledge of DOCMAN system -Desirable
- Previous administartive experience -Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
