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Medical Receptionist

Herrington Medical Centre

Information:

This job is now closed

Job summary

We are looking for a highly motivated and enthusiastic individual to join our busy, friendly, forward-thinking team for 24.5hrs per week, worked over 3 days, Tuesday, Wednesday & Friday on a permanent basis. Essential skills include good communication and an excellent telephone manner, a willingness to learn with the ability to use your own initiative.

Main duties of the job

The main duty of the role is to speak with our patients, either face-to-face or over the phone and to help them with their requests.

Signposting patients to the appropriate healthcare professional within the practice or related service such as Pharmacy First, Minor Injuries Unit.

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.

About us

We are a purpose built medical centre in Houghton-le-Spring. Our premises have recently been updated and we provide a light, spacious and welcoming place to work. Ample free car parking is available. We are a training practice and we actively encourage staff to undertake training relevant to their role.

Date posted

04 March 2025

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1426-25-0001

Job locations

Philadelphia Lane

Houghton Le Spring

Tyne And Wear

DH4 4LE


Job description

Job responsibilities

*Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone

*Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

*Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when necessary

*Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

Job description

Job responsibilities

*Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone

*Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

*Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when necessary

*Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English

Experience

Essential

  • experience of a Customer Service or Reception based role

Desirable

  • experience of working in a primary care setting
  • experience of working in a GP practice

Knowledge and skills

Essential

  • good interpersonal and communication skills
  • good organisation skills
  • good IT skills

Desirable

  • ability to prioritise workload
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English

Experience

Essential

  • experience of a Customer Service or Reception based role

Desirable

  • experience of working in a primary care setting
  • experience of working in a GP practice

Knowledge and skills

Essential

  • good interpersonal and communication skills
  • good organisation skills
  • good IT skills

Desirable

  • ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herrington Medical Centre

Address

Philadelphia Lane

Houghton Le Spring

Tyne And Wear

DH4 4LE


Employer's website

https://www.herringtonmc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Herrington Medical Centre

Address

Philadelphia Lane

Houghton Le Spring

Tyne And Wear

DH4 4LE


Employer's website

https://www.herringtonmc.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Sarah Murphy

sarah.murphy1@nhs.net

01915842632

Date posted

04 March 2025

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1426-25-0001

Job locations

Philadelphia Lane

Houghton Le Spring

Tyne And Wear

DH4 4LE


Supporting documents

Privacy notice

Herrington Medical Centre's privacy notice (opens in a new tab)