Operations & Governance Support Officer

Job description

Job responsibilities

Management Support

• Provide day-to-day administrative support to the management team
• Assist with coordination of meetings, reports, and operational activities
• Support implementation of business processes and service improvements

Project Support

• Provide project support to the senior management team across a range of initiatives
• Assist with planning, tracking, and coordinating project activities
• Monitor progress against timelines and report on key milestones
• Support documentation, reporting, and communication related to projects

Finance Support

• Assist the Finance Manager with invoice processing and tracking
• Support payroll administration, ensuring accuracy and timeliness
• Input and maintain payroll data within the payroll system/database
• Calculate sickness, absence pay, and relevant adjustments, ensuring correct implementation within payroll
• Maintain financial records and assist with basic reporting as required
• Maintain Petty cash and recording of Petty cash

Human Resources (HR)

• Support HR functions including onboarding, staff records, and documentation
• Assist with organising and minuting staff meetings
• Support senior management with HR processes including warnings, disciplinary procedures, staff wellbeing and investigations etc
• Monitor staff sickness, absences, and leavers, maintaining accurate records
• Assist with maintaining HR compliance and employee-related processes
• Provide administrative support for recruitment and staff communications

Governance & Compliance

• Support governance processes, including reviewing complaints and significant events
• Assist with audits, ensuring schedules are maintained and actions are tracked
• Support identification of learning outcomes from complaints, incidents, and audits
• Monitor and record outcomes, ensuring improvements are implemented and evidenced
• Ensure actions from audits, incidents, and reviews are recorded and followed up

Key Skills & Experience:

• Strong organisational and administrative skills
• Experience supporting finance and/or payroll processes
• Knowledge of HR procedures and governance frameworks
• Experience supporting projects or working within a project environment
• Attention to detail and ability to manage confidential information
• Ability to prioritise tasks and work independently

Personal Attributes:

• Proactive and reliable
• Strong communication skills
• High level of professionalism and integrity
• Ability to work collaboratively across teams

Reporting Line:

Reports to the Chief Operating Officer

Person Specification

Qualifications

Essential

• GCSE or equivalent (preferred)

Desirable

• GCSE or equivalent (preferred)

Experience

Essential

• 2 Years experience of working in primary care.

Desirable

• 2 Years experience of working in primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kensington Partnership

Address

Kensington Street Health Centre

Whitefield Place

Bradford

West Yorkshire

BD8 9LB

Employer's website

https://www.kensingtonpartnership.org/ (Opens in a new tab)