Job responsibilities
JOB
DESCRIPTION
JOB
TITLE: Receptionist/Administrator
REPORTS TO:
Practice Managers across
sites
ACCOUNTABLE
TO: The GP Partners and Practice
Managers
FLEXIBILITY: You may be asked to work at across sites.
CONTRACT
TYPE: Permanent (subject to completing probation
review)
SALARY: Salary
will be negotiable (depending on experience and competencies)
HOURS: Part time 7.45-1.15 or 1.00 to 6.30
Job Summary:
You will be part of a dynamic and forward thinking team providing
support in a Primary Health Care setting.
You will be providing support to all patients and demonstrating a
professional disposition at all times.
Receiving calls and assisting with direct face to face patient enquiries
are predominant parts of this role. To
be focussed on ensuring that, the appropriate service is maintained within the
healthcare environment. A professional
and courteous approach at all times needs to be effective.
To ensure reception; administration duties
and responsibilities within the Practices are carried out accurately and in a
timely fashion adhering to the guidelines and policies.
The Practice Manager will be responsible for
your training and day to day support.
Job
Responsibilities:
- To provide
general service to patients using SystmOne; booking of appointments; the
opening and distribution of internal and external post; requests for
prescriptions; dealing with queries and handling queries
- Following
the correct procedures and protocols that we have in place for certain
situations
- To arrange
ambulances as required
- To
establish and maintain filing and administrative systems so that written
or computer information is easily accessible and secure
- Handling
specimens and ensuring the appropriate forms have been completed
accurately
- Scanning
of patient clinic letters
- To deal
with telephone calls in order to facilitate timely and appropriate
communications with others and taking messages accurately and within a
timely manner
- Displaying
a confidential manner at all times is an expectation of this role
- Effective
delivery of customer service is necessary at all times when communicating
with patients; visitors and all staff
- Opening
and closure of building
- Other
duties may be required if requested by management staff
Confidentiality:
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating
to patients, carers, colleagues, other healthcare workers or the business of
the Practice may only be divulged to authorised persons in accordance with the
Practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and
others health, safety and security as defined in the Practice Health &
Safety Policy, to include:
- Using personal security systems within
the workplace according to Practice guidelines.
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks.
- Making effective use of training to
update knowledge and skills.
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
- We promote a non smoking environment
and we do not permit smoking on our premises.
Equality and Diversity:
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs
and beliefs of patients, carers and colleagues.
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder
will participate in any training programme implemented by the Practice as part
of this employment, such training to include:
- Participation in an annual individual
appraisals review, including taking responsibility for maintaining a
record of own personal and/or professional development.
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
- Willingness to undertake any training
in line with this post.
- Ability to cross cover in other areas
of work to support the team.
- Team work: it is essential that having
a pro-active disposition is maintained in this position.
- Time management skills: the ability to
prioritise the workload is essential.
Quality:
The post-holder
will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of
quality and risk.
- Assess own performance and take
accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the
team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance.
- Work effectively with individuals in
other agencies to meet patients needs.
- Effectively manage own time, workload
and resources.
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
- Communicate effectively with other
team members.
- Communicate effectively with patients
and carers.
- Recognise peoples needs for
alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder
will:
- Apply Practice policies, standards and
guidance.
- Discuss with other members of the team
how the policies, standards and guidelines will affect own work.
- Participate in audit where
appropriate.
Reviewed By Mrs Tracy Burton
Review Date January 2022
