Job summary
Bramblys Grange Medical Practice are looking to
recruit a friendly, hard-working individual with excellent communication skills
to join its friendly administration team. The post holder will have a
'can do' attitude and have experience of working in a busy NHS environment. The role is demanding and interesting and
will require someone who is flexible and able to work under pressure and deal
with a variety of tasks.
The successful candidate will be proficient in
audio typing and will have good administrative skills. Excellent communication
and customer service skills are essential for this post. Knowledge of medical
terminology would be an advantage.
We may close the post early should we have received a sufficient
number of applications.
Main duties of the job
To
provide an efficient audio, copy typing and word processing service for GPs and
health professionals as required. This includes typing of letters, reports,
patient referrals, minutes, memorandums, etc. in an accurate and quality
manner.
To
receive incoming and initiate outgoing telephone calls in order to facilitate
timely and appropriate communications with others, taking messages and dealing
with appropriate queries.
To
provide secretarial and administrative support to the multi-disciplinary team
under the direction of the Practice Manager. Work will include copy and audio
typing.
To
manage patient referrals, their typing, storage and logging.
To
be responsible for operating as a point of contact for patients and
professionals via telephone or in person, concerning referrals to and
from other medical professionals.
To
ensure that all letters, reports etc. are typed to the highest standard and
sent out within the Practice timescales.
To
liaise with patients, relatives and other organisations within the NHS, and
also with outside agencies as required.
To
be aware that all the work dealt with is of a highly confidential and sensitive
nature and to deal with all written and verbal communication in an appropriate
manner.
About us
Bramblys Grange Medical Practice is a two site GP Practice with over 20,000 registered patients. All employees are automatically enrolled into the NHS Pension scheme and are given a generous annual leave entitlement.
Job description
Job responsibilities
To be responsible for undertaking a wide range of secretarial and
administrative duties and the provision of administrative support to the
multidisciplinary team. Duties can include but are not limited to, the
processing of information (electronic and hard copy) in a timely manner,
liaising with multidisciplinary team members and external agencies such as
secondary care and community service providers in accordance with current
policies
Job Responsibilities:
To
provide an efficient audio, copy typing and word processing service for GPs and
health professionals as required. This includes typing of letters, reports,
patient referrals, minutes, etc.
Answer incoming telephone calls in order to facilitate
timely and appropriate communications with others, taking messages and dealing
with appropriate queries.
To
provide secretarial and administrative support to the multi-disciplinary team
under the direction of the Practice Manager. Work will include copy and audio
typing.
To
manage patient referrals, their typing, storage, logging and statistics.
Maintain an accurate referrals database
To
be responsible for operating as a point of contact for patients and
professionals wither via telephone or in person, concerning referrals to and
from other medical professionals. This will include all written and verbal
enquiries and bringing these to the attention of the appropriate clinician or
member of staff.
To
ensure that all letters, reports etc. are typed to the highest standard and
sent out within the Practice timescales.
To
liaise with patients, relatives and other organisations within the NHS, and
also with outside agencies as required.
The
post holder will be required to be trained to use information systems that are
required to enable the practice to function. These will include clinical
management system, internal administrative database files and external systems
such as hospital websites, national information and referral systems including
E-Referrals using the electronic referral system (ERS).
To
be aware that all the work dealt with is of a highly confidential and sensitive
nature and to deal with all written and verbal communication in an appropriate
manner.
There may be on occasions, a requirement to carry out other tasks; this
will be dependent upon factors such as workload and staffing levels.
Job description
Job responsibilities
To be responsible for undertaking a wide range of secretarial and
administrative duties and the provision of administrative support to the
multidisciplinary team. Duties can include but are not limited to, the
processing of information (electronic and hard copy) in a timely manner,
liaising with multidisciplinary team members and external agencies such as
secondary care and community service providers in accordance with current
policies
Job Responsibilities:
To
provide an efficient audio, copy typing and word processing service for GPs and
health professionals as required. This includes typing of letters, reports,
patient referrals, minutes, etc.
Answer incoming telephone calls in order to facilitate
timely and appropriate communications with others, taking messages and dealing
with appropriate queries.
To
provide secretarial and administrative support to the multi-disciplinary team
under the direction of the Practice Manager. Work will include copy and audio
typing.
To
manage patient referrals, their typing, storage, logging and statistics.
Maintain an accurate referrals database
To
be responsible for operating as a point of contact for patients and
professionals wither via telephone or in person, concerning referrals to and
from other medical professionals. This will include all written and verbal
enquiries and bringing these to the attention of the appropriate clinician or
member of staff.
To
ensure that all letters, reports etc. are typed to the highest standard and
sent out within the Practice timescales.
To
liaise with patients, relatives and other organisations within the NHS, and
also with outside agencies as required.
The
post holder will be required to be trained to use information systems that are
required to enable the practice to function. These will include clinical
management system, internal administrative database files and external systems
such as hospital websites, national information and referral systems including
E-Referrals using the electronic referral system (ERS).
To
be aware that all the work dealt with is of a highly confidential and sensitive
nature and to deal with all written and verbal communication in an appropriate
manner.
There may be on occasions, a requirement to carry out other tasks; this
will be dependent upon factors such as workload and staffing levels.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear polite telephone manner
- Competent in the use of Microsoft Office and Outlook
Desirable
Qualifications
Essential
- Educated to GCSE Level or equivalent
- GCSE grade A to C in English and Maths
Desirable
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Previous experience with audio typing
- Experience of working with the general public
- Experience of working in a health care setting as a medical secretary
- Experience of administrative duties
Desirable
- Experience of working in a GP practice
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear polite telephone manner
- Competent in the use of Microsoft Office and Outlook
Desirable
Qualifications
Essential
- Educated to GCSE Level or equivalent
- GCSE grade A to C in English and Maths
Desirable
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Previous experience with audio typing
- Experience of working with the general public
- Experience of working in a health care setting as a medical secretary
- Experience of administrative duties
Desirable
- Experience of working in a GP practice
