Winshill Medical Centre

Apprentice Receptionist/Administrator

This job is now closed

Job summary

Principal duties

Reception

To assist patients at reception, making appointments or dealing with queries, ensuring all information is given in an accurate and helpful manner.
To process requests for prescriptions as appropriate.
To liaise with patients and other NHS services, as required.
To ensure that the evening/morning reception staff are made aware of any outstanding issues from the morning /evening surgeries, where applicable.
To process requests for repeat prescriptions in accordance with the practice protocol
To assist in closing and securing the premises at the end of evening surgery when required. This includes ensuing that: all windows and external doors are locked all computers and printers are turned off all lights are turned off where appropriate the alarm is set the external shutters are down (where applicable)

Telephone Duties

To deal with requests for appointments made over the telephone
To ensure all necessary tests and reviews have been undertaken prior to issuing prescriptions
To complete forms and write letters to patients requesting they have tests or to attend for review appointments.
To deal with all telephone queries from pharmacies and patients relating to prescription requests

Main duties of the job

General Duties

To sort the trays sent out by the GPs and allocate the items to the appropriate person, in tray or forward to the appropriate Hospital or other provider
Process recalls and other administrative work as appropriate
It is not envisaged that the duties of this post will be confined to the tasks described and on occasion the post holder may be required to carry out additional task within the practice.
To be aware of and adhere to all policies and procedures within the practice.

About us

Winshill Medical Centre is a small 2 GP partner practice, with a diverse population in Burton on Trent.

Our team is friendly and supportive and we are looking for the right personality just as much as we are looking for the right skills. Please take the time to review the Job Description for further information about the role

Date posted

14 March 2024

Pay scheme

Other

Salary

£7 an hour

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

A1406-24-0000

Job locations

Melbourne Avenue

Winshill

Burton-on-trent

Staffordshire

DE15 0EP

Job description

Job responsibilities

You will be working towards an Advanced Level 3 (A Level) Qualification

Principal duties

Reception

To assist patients at reception, making appointments or dealing with queries, ensuring all information is given in an accurate and helpful manner.
To process requests for prescriptions as appropriate.
To liaise with patients and other NHS services, as required.
To ensure that the evening/morning reception staff are made aware of any outstanding issues from the morning /evening surgeries, where applicable.
To process requests for repeat prescriptions in accordance with the practice protocol
To assist in closing and securing the premises at the end of evening surgery when required. This includes ensuing that: all windows and external doors are locked all computers and printers are turned off all lights are turned off where appropriate the alarm is set the external shutters are down (where applicable)

Telephone Duties

To deal with requests for appointments made over the telephone
To ensure all necessary tests and reviews have been undertaken prior to issuing prescriptions
To complete forms and write letters to patients requesting they have tests or to attend for review appointments.
To deal with all telephone queries from pharmacies and patients relating to prescription requests

General Duties

To sort the trays sent out by the GPs and allocate the items to the appropriate person, in tray or forward to the appropriate Hospital or other provider
Process recalls and other administrative work as appropriate
It is not envisaged that the duties of this post will be confined to the tasks described and on occasion the post holder may be required to carry out additional task within the practice.
To be aware of and adhere to all policies and procedures within the practice.

Job description

Job responsibilities

You will be working towards an Advanced Level 3 (A Level) Qualification

Principal duties

Reception

To assist patients at reception, making appointments or dealing with queries, ensuring all information is given in an accurate and helpful manner.
To process requests for prescriptions as appropriate.
To liaise with patients and other NHS services, as required.
To ensure that the evening/morning reception staff are made aware of any outstanding issues from the morning /evening surgeries, where applicable.
To process requests for repeat prescriptions in accordance with the practice protocol
To assist in closing and securing the premises at the end of evening surgery when required. This includes ensuing that: all windows and external doors are locked all computers and printers are turned off all lights are turned off where appropriate the alarm is set the external shutters are down (where applicable)

Telephone Duties

To deal with requests for appointments made over the telephone
To ensure all necessary tests and reviews have been undertaken prior to issuing prescriptions
To complete forms and write letters to patients requesting they have tests or to attend for review appointments.
To deal with all telephone queries from pharmacies and patients relating to prescription requests

General Duties

To sort the trays sent out by the GPs and allocate the items to the appropriate person, in tray or forward to the appropriate Hospital or other provider
Process recalls and other administrative work as appropriate
It is not envisaged that the duties of this post will be confined to the tasks described and on occasion the post holder may be required to carry out additional task within the practice.
To be aware of and adhere to all policies and procedures within the practice.

Person Specification

Experience

Essential

Non Required

Qualifications

Desirable

Good standard of general education

Person Specification

Experience

Essential

Non Required

Qualifications

Desirable

Good standard of general education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winshill Medical Centre

Address

Melbourne Avenue

Winshill

Burton-on-trent

Staffordshire

DE15 0EP

Employer's website

https://winshillmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Winshill Medical Centre

Address

Melbourne Avenue

Winshill

Burton-on-trent

Staffordshire

DE15 0EP

Employer's website

https://winshillmedicalcentre.co.uk/ (Opens in a new tab)