Job responsibilities
Job summary:
The successful candidate will work with the team to support the
practice with general day to day running and have the ability to work to agreed
protocols and procedures. Be an active member of the team and participate in the
development of the practice. Work independently to complete identified projects
to support the development of the practice.
Job responsibilities:
- Ensure an effective and efficient reception
service is provided to all patients and visitors to the practice.
- Manage the various appointments, visits and
other bookings in line with agreed policies.
- Deal with general telephone enquiries from
patients and general public.
- Record requests for repeat prescriptions
- Prepare repeat prescriptions
- Record and receipt of laboratory reports
- Key in patient identification data to the
computer.
- Register new patients and compile patient
files
- Compete templates on the computer
- Record messages for clinical staff
- Clinical coding
- Manage projects with clear direction
regarding expectations and outcomes.
- The above list of duties is not exhaustive
and maybe adapted as deemed necessary.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in
confidence and have the right to expect that staff will respect their
privacy and act appropriately
- In the performance of the duties outlined in this job description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health & safety:
The post-holder
will support on the full range of promotion and management of their own and
others health, safety and security as defined by the practice. This will
include (but will not be limited to):
- Support all job-holders across the practice to adhere to their
individual responsibilities for infection control and health and safety..
- Maintain an up-to-date knowledge of health and safety and
infection control statutory and best practice guidelines and ensure
implementation across the business
- Using personal security systems within the workplace according to
practice guidelines
- Identifying the risks involved in work activities and undertaking
such activities in a way that manages those risks across the business
- Making effective use of training to update knowledge and skills,
and initiate and manage the training of others
- Using appropriate infection control procedures, maintaining work
areas in a tidy and safe way and free from hazards, and initiation of
remedial/corrective action where needed
- Actively identifying, reporting, and correction of health and
safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean,
identifying issues and hazards/risks in relation to other work areas
within the business, and assuming responsibility in the maintenance of
general standards of cleanliness across the business in consultation
(where appropriate) with other sector managers
- Undertaking periodic infection control training (minimum annually)
- Routine management of own team/team areas, and maintenance of work
space standards
- Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/professional
development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication
and respond accordingly
- Engage with the team and ensure the team functions effectively and
motivation is high.
- Support the team and ensure wellbeing.
Contribution to
the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Participate in audit where appropriate
- Participate in additional activities as requested and required by
the practice
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