Job summary
We are a friendly and busy NHS GP
Practice in Beckenham. We are looking for a Part time
Receptionist to work with us at the practice.
We require a Medical Receptionist Care Navigator with
initiative, drive, strong interpersonal, admin and IT skills.
Previous reception/admin and/or customer
services skills are desirable. Join our happy and dedicated team providing
quality care to a diverse population.
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.
You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Experience of using Emis Web and working in a GP practice is preferred.
Main duties of the job
Job
Responsibilities:
Answering telephone
calls and dealing with face to face enquiries.
Politely greeting
patients and visitors to the surgery.
Scheduling
appointments for patients.
Checking patients
in.
Dealing with all
requests in an efficient and courteous manner.
Screening enquiries
for the doctors and medical staff.
Registering new
patients at the surgery.
Explaining the
practice procedures to new patients.
Accurately
collecting information and personal details about patients.
Updating clinical
system with appointments and personal details.
Receiving urine and
blood samples and sending them off to hospital laboratories.
Arranging
prescriptions for patients.
Maintaining a clean
reception and waiting area to show a professional image.
Opening post and
forwarding it onto the relevant parties.
Opening and locking
up the surgery.
Covering colleagues
during times of annual leave.
Ensure building
security have thorough knowledge of doors/windows/alarm.
Keeping the
reception area and waiting area, notice boards and leaflet dispensers tidy and
free from obstructions and clutter
To have a thorough
knowledge of all our Practice Policies and Procedures
To work in
accordance with our Practice protocols
To maintain a
computerised medical database
To receive
deliveries into the practice and process the relevant accompanying paperwork
To adhere to the
practice protocol for incoming and outgoing petty cash
Any other tasks allocated
by managers
About us
St James Practice is looking for an experienced and well rounded Care Navigator to join our
friendly and innovative GP Practice. We are in located in Beckenham and delivering
care to over 7,000 patients, achieving high QOF performance and maintaining a
Good CQC-rated service.
We are seeking an enthusiastic, reliable, motivated and
caring Receptionist who enjoys helping patients in a general practice setting.
We offer NHS Pension and standard annual leave.
This role is for 19hrs per week for 3 shifts on Mondays, Thursdays and Fridays. There are
opportunities for growth and progression.
Candidate must be available to cover annual leaves and absences.
We are looking for a good team player. Good time keeping will be helpful in this role as staff do shifts and appreciate being relieved on time. This role will suit a candidate that is looking for a few hours job. Candidates living locally will enjoy the short distance journey this will present.
Post will be available as soon as possible.
Job description
Job responsibilities
Primary Key responsibilities:
The following are the core responsibilities
of the Care Navigator. There may be, on occasion, a requirement to carry out
other tasks. This will be dependent upon factors such as workload and staffing
levels and training:
Process and effectively signpost
patients to the appropriate healthcare professional, depending on the
presenting condition
Answer incoming phone calls,
transferring calls or dealing with the callers request appropriately
Maintain and Monitor all online
requests/Econsults are action in a timely manner
Initiating contact with and responding
to, requests from patients, team members and external agencies
Clinically code data on Emis Web System
accurately
Good understanding of total triage - (Training will be offered).
Input data into patients healthcare
records as necessary
Direct requests for information, i.e.,
SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an
efficient manner
Maintain a clean, tidy, effective
working area at all times
Monitor and maintain the reception area
and notice boards
Support Care Navigators/Administrators,
providing cover during staff absences
Scan patient related documentation and
attach scanned documents to patients healthcare records and code accurately.
Complete opening and closing procedures
in accordance with the duty rota
Produce, maintain and participate in the
Care Navigators rota
Undertake all mandatory training and
induction programmes, and ensuring all mandatory training is maintained and up
to date
Support the with the Patient
Participation Group related matters
Support the health promotion lead and
display promotional material on the allocated noticed boards and in the waiting
room
Attend a formal appraisal with their
manager at least every 12 months. Once a performance/training objective has
been set, progress will be reviewed on a regular basis so that new objectives
can be agreed
Contribute to public health campaigns
(e.g., flu clinics) through advice or direct care
Train and support new reception staff in
reception duties and tasks.
Oversea reception staff annual leave
ensuring that there is no clash and cut off dates are maintained.
Restock all the clinical rooms and the
necessary places.
Any other duties as may be required by the
Partners and the Practice manager.
Job description
Job responsibilities
Primary Key responsibilities:
The following are the core responsibilities
of the Care Navigator. There may be, on occasion, a requirement to carry out
other tasks. This will be dependent upon factors such as workload and staffing
levels and training:
Process and effectively signpost
patients to the appropriate healthcare professional, depending on the
presenting condition
Answer incoming phone calls,
transferring calls or dealing with the callers request appropriately
Maintain and Monitor all online
requests/Econsults are action in a timely manner
Initiating contact with and responding
to, requests from patients, team members and external agencies
Clinically code data on Emis Web System
accurately
Good understanding of total triage - (Training will be offered).
Input data into patients healthcare
records as necessary
Direct requests for information, i.e.,
SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an
efficient manner
Maintain a clean, tidy, effective
working area at all times
Monitor and maintain the reception area
and notice boards
Support Care Navigators/Administrators,
providing cover during staff absences
Scan patient related documentation and
attach scanned documents to patients healthcare records and code accurately.
Complete opening and closing procedures
in accordance with the duty rota
Produce, maintain and participate in the
Care Navigators rota
Undertake all mandatory training and
induction programmes, and ensuring all mandatory training is maintained and up
to date
Support the with the Patient
Participation Group related matters
Support the health promotion lead and
display promotional material on the allocated noticed boards and in the waiting
room
Attend a formal appraisal with their
manager at least every 12 months. Once a performance/training objective has
been set, progress will be reviewed on a regular basis so that new objectives
can be agreed
Contribute to public health campaigns
(e.g., flu clinics) through advice or direct care
Train and support new reception staff in
reception duties and tasks.
Oversea reception staff annual leave
ensuring that there is no clash and cut off dates are maintained.
Restock all the clinical rooms and the
necessary places.
Any other duties as may be required by the
Partners and the Practice manager.
Person Specification
Qualifications
Essential
- Experience of working in GP Practice
- Experience of using EMIS Web
Desirable
- Experience of using EMIS Web
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Experience of working in GP Practice
- Experience of using EMIS Web
Desirable
- Experience of using EMIS Web
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.