Medical Receptionist 25 - 37 hrs

CHET VALLEY MEDICAL PRACTICE

Information:

This job is now closed

Job summary

We are looking for a medical receptionist to work as part of our existing office team

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

MAIN DUTIES

· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

· Undertake a variety of administrative duties to assist in the smooth running of the practice

· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

Skills and Competencies should include:

GSE Level education or equivalent

IT Literacy with common Microsoft Programmes

An administration background would be advantageous but training will be given

Verbal communication and interpersonal skills of a sufficient level to:

  • deal with members of the public in a sympathetic, understanding and caring manner

  • deal with telephone queries and communicate effectively by telephone

Be able to work in collaboration with others and to support fellow work colleagues

Give attention to detail and a well organised, methodical, have an accurate approach to work and a conscientious attitude regarding confidential patient information

Be able to work under pressure without compromising safety and awareness of patient safety issues

Be a good team player

Be reliable, conscientious and sensitive to others

About us

We are a friendly, forward thinking innovative Practice working within a modern purpose built premises and have been rated as 'Outstanding' by the Care Quality Commission.

We are seeking an enthusiastic, flexible, reliable person to join our busy Practice. The new role is challenging yet rewarding and involves the handling of confidential data on patients records in the Emis Web clinical system.

The successful applicant will be required to work 25 - 37 hours per week within the Administration Team.

Salary is negotiable depending on experience.

Date posted

02 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1382-23-5081

Job locations

40-48 GEORGE LANE

Loddon

Norwich

NR14 6QH


George Lane

Loddon

Norwich

NR14 6QH


Job description

Job responsibilities

We are looking for a medical receptionist to join our team here at Chet Valley. Experience is preferred but training will be given along with various training modules including Safeguarding, Infection Control, Basic Life Support as well as Confidentiality and Data Protection.

The position is offered for 25 - 37 hrs weekly, pay will be dependant on experience and suitability.

Duties Include

Opening up/shutting down the premises

Maintaining and monitoring the appointment system

Processing mail

Message taking and filing

Data Entry and workflow

Clerical assistance to other members of the team

Provision of refreshments and keeping the office and reception area clean and tidy

Other administration tasks

Job description

Job responsibilities

We are looking for a medical receptionist to join our team here at Chet Valley. Experience is preferred but training will be given along with various training modules including Safeguarding, Infection Control, Basic Life Support as well as Confidentiality and Data Protection.

The position is offered for 25 - 37 hrs weekly, pay will be dependant on experience and suitability.

Duties Include

Opening up/shutting down the premises

Maintaining and monitoring the appointment system

Processing mail

Message taking and filing

Data Entry and workflow

Clerical assistance to other members of the team

Provision of refreshments and keeping the office and reception area clean and tidy

Other administration tasks

Person Specification

Relevant Knowledge

Essential

  • Confidentiality and Accuracy
  • Knowledge of Microsoft Office
  • Experience in working within a patient facing environment

Desirable

  • Past experience working in General Practice
  • Medical terminology awareness
  • Familiarity with EmisWeb clinical system
  • Efficient in Microsoft Office 365
  • Up to date COVID Vaccination

Qualifications

Essential

  • Numerate and literate to GCSE Level (or equivalent)
Person Specification

Relevant Knowledge

Essential

  • Confidentiality and Accuracy
  • Knowledge of Microsoft Office
  • Experience in working within a patient facing environment

Desirable

  • Past experience working in General Practice
  • Medical terminology awareness
  • Familiarity with EmisWeb clinical system
  • Efficient in Microsoft Office 365
  • Up to date COVID Vaccination

Qualifications

Essential

  • Numerate and literate to GCSE Level (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CHET VALLEY MEDICAL PRACTICE

Address

40-48 GEORGE LANE

Loddon

Norwich

NR14 6QH


Employer's website

https://www.loddondoctorssurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

CHET VALLEY MEDICAL PRACTICE

Address

40-48 GEORGE LANE

Loddon

Norwich

NR14 6QH


Employer's website

https://www.loddondoctorssurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Quality Manager

Lynnie Briggs

lynne.briggs1@nhs.net

01508520222

Date posted

02 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1382-23-5081

Job locations

40-48 GEORGE LANE

Loddon

Norwich

NR14 6QH


George Lane

Loddon

Norwich

NR14 6QH


Supporting documents

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