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Receptionist

Mallard Medical Practice

The closing date is 02 May 2025

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Job summary

Join our reception team at Mallard Medical Practice, a small and friendly GP surgery dedicated to providing exceptional healthcare to our community. As a receptionist here, you'll play a vital role in being the initial contact for our patients. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

Main duties of the job

You will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

We are a friendly and welcoming GP Practice in the heart of Killingworth, North Tyneside. The practice has a population of little over 5,500 registered patients. We have a small admin/recepetion team, 5 GPs who are supported by an excellent multi-disciplinary team of a Nurse, a HCA, one Physician's associate, a clinical pharmacist, and a pharmacy assistant. The practice teaches medical students from Newcastle and Sunderland University.

Date posted

17 April 2025

Pay scheme

Other

Salary

Depending on experience (Rate of pay is being reviewed due to minimum wage increase)

Contract

Permanent

Working pattern

Part-time

Reference number

A1371-25-0002

Job locations

Killingworth Health Centre

Killingworth

Newcastle upon Tyne

NE12 6HS


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mallard Medical Practice

Address

Killingworth Health Centre

Killingworth

Newcastle upon Tyne

NE12 6HS


Employer's website

https://www.mallardmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Mallard Medical Practice

Address

Killingworth Health Centre

Killingworth

Newcastle upon Tyne

NE12 6HS


Employer's website

https://www.mallardmedicalpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Katie Davidson

katie.davidson5@nhs.net

01916071090

Date posted

17 April 2025

Pay scheme

Other

Salary

Depending on experience (Rate of pay is being reviewed due to minimum wage increase)

Contract

Permanent

Working pattern

Part-time

Reference number

A1371-25-0002

Job locations

Killingworth Health Centre

Killingworth

Newcastle upon Tyne

NE12 6HS


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