Consett Medical Centre

Receptionist/Admin

Information:

This job is now closed

Job summary

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

Receiving patients in reception area. Making appointments with and directing patients to, the most appropriate healthcare professional. Filing and retrieval of medical records (electronic and manual). Receiving in-coming telephone calls, including emergency requests demanding decision. Accurate message handling. Processing of repeat prescription requests and maintenance of clerical aspects of repeat prescribing service. Record statistical information for audit. Operation of clinical computer system. Scan/file documentation into electronic medical records. Liaising with doctors, hospital trusts ambulance personnel and community healthcare professionals where necessary.

About us

This partnership consists of 10 doctors responsible for approximately 18,000 patients in Consett and surrounding areas. Applicants should have the ability to work as part of a team but will also be required to work autonomously. Applicants should be of smart appearance, with a pleasant personality. The practice is fully computerised in modern purpose built accommodation.

Details

Date posted

19 August 2022

Pay scheme

Other

Salary

£19,552.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1368-22-4023

Job locations

Station Yard

Consett

County Durham

DH8 5YA


Job description

Job responsibilities

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job description

Job responsibilities

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Person Specification

Qualifications

Essential

  • Good standard of education including English Language

Experience

Essential

  • Ability to deal with courteously and efficiently with members of the public and a wide range of professional staff
  • Team worker
  • Ability to communicate accurately, verbally and in writing
  • Must be able to demonstrate a flexible approach and cope under pressure on a daily basis
  • Able to look for opportunities to exceed the patients expectations
  • Can contribute to an environment based on respect
  • Good keyboard skills
  • Knowledge of medical terminology/drug literate
  • Able to maintain filing systems
  • Proven experience in challenging and constantly changing working environment
  • Experience of working within the NHS/public sector
  • Ability to develop good communication links with staff at all levels and other agencies
  • Ability to organise and prioritise workload
Person Specification

Qualifications

Essential

  • Good standard of education including English Language

Experience

Essential

  • Ability to deal with courteously and efficiently with members of the public and a wide range of professional staff
  • Team worker
  • Ability to communicate accurately, verbally and in writing
  • Must be able to demonstrate a flexible approach and cope under pressure on a daily basis
  • Able to look for opportunities to exceed the patients expectations
  • Can contribute to an environment based on respect
  • Good keyboard skills
  • Knowledge of medical terminology/drug literate
  • Able to maintain filing systems
  • Proven experience in challenging and constantly changing working environment
  • Experience of working within the NHS/public sector
  • Ability to develop good communication links with staff at all levels and other agencies
  • Ability to organise and prioritise workload

Employer details

Employer name

Consett Medical Centre

Address

Station Yard

Consett

County Durham

DH8 5YA


Employer's website

https://www.consettmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Consett Medical Centre

Address

Station Yard

Consett

County Durham

DH8 5YA


Employer's website

https://www.consettmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Operations Manager

Steffi O'Malley

steffi.omalley@nhs.net

01207583400

Details

Date posted

19 August 2022

Pay scheme

Other

Salary

£19,552.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1368-22-4023

Job locations

Station Yard

Consett

County Durham

DH8 5YA


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