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Holbrook and Shotley Practice

Dispenser

The closing date is 20 June 2025

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Job summary

We are looking to welcome 2 qualified Dispenser's into our busy practice's,who will play a full and active role as part of the practice multi-disciplinary team.

37.5 Hours of work, Monday - Friday across 2 sites

Additional hours as required to cover annual leave and sickness.

The Holbrook and Shotley Practice has approx 8,000 Patients across 2 sites.

As rural Practices we have a very friendly and caring working environment, building relationships with our patients.

Main duties of the job

The main responsibilities of the role include

To process all relevant prescriptions and repeat prescriptions as authorised by GP's and prescribing nurses where appropriate, in accordance with the good practice principles of the Dispensing Services Quality Scheme.

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

Process Dossett Boxes.

Answering and dealing with dispensary phone enquiries.

Monitoring patients exemption status.

Sorting and disposing of unwanted/returned medication.

Any other duties to assist in the smooth day to day running of the Dispensary and Surgery as directed by the either the Dispensary Manager or Practice Manager.

About us

Friendly and caring clinical and admin team.

Rural setting, free car park at both sites, local shops.

Learning organisation with a huge success in the Dispensary Apprentice scheme.

Bank Holiday and Weekends closed, no late night working. Bluelight Card, Pension Scheme.

Details

Date posted

15 May 2025

Pay scheme

Other

Salary

£12.72 an hour dependent upon experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1366-25-0000

Job locations

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS


Job description

Job responsibilities

Job Purpose

To work alongside pharmacy technicians and under the supervision of the lead pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.

To provide medicines-related and healthy lifestyle advice to patients as well as assisting in the smooth operation of the pharmacy.

Key Responsibilities

To be working towards or have completed an accredited NVQ level 2 (or equivalent) Dispensing Assistant training course under the guidance of the pharmacist.

To select and label pharmaceutical products in accordance with a prescription by following Standard Operating Procedures (SOPs) and complying with all legal requirements.

To ensure the safe and correct transfer of dispensed items to patients.

To accurately maintain Patient Medication Records (PMR) to ensure patient safety and in accordance with data protection requirements.

To identify medicine related problems or queries and bring these to the attention of the pharmacist.

To answer queries on the supply and availability of medicines, where it is within your competence.

To receive stock in accordance with SOPs.

To ensure the safe and appropriate storage of medicines.

To assist with stock control and the maintenance of reasonable stock levels within the retail environment.

To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care.

To assist with service provision to care homes including the preparation of Monitored Dosage Systems.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

To provide advice on leading a healthy lifestyle.

To refer to the pharmacist when appropriate.

To assist with the engagement of patients onto advanced services such as MURs and NMS.

To maintain an up-to-date knowledge of medicines and minor ailments by reading journals, product information and training resources.

To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the pharmacist.

Personal specification

Good attention to detail and high levels of concentration.

Excellent communication and customer service skills.

Excellent team working skills.

High level of IT literacy.

A warm and friendly but professional attitude towards customers.

An ability to respond to medical queries in a sensitive and professional manner.

Experience of working in a retail environment (desirable).

Experience of handling money and maintaining finance records

Job description

Job responsibilities

Job Purpose

To work alongside pharmacy technicians and under the supervision of the lead pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.

To provide medicines-related and healthy lifestyle advice to patients as well as assisting in the smooth operation of the pharmacy.

Key Responsibilities

To be working towards or have completed an accredited NVQ level 2 (or equivalent) Dispensing Assistant training course under the guidance of the pharmacist.

To select and label pharmaceutical products in accordance with a prescription by following Standard Operating Procedures (SOPs) and complying with all legal requirements.

To ensure the safe and correct transfer of dispensed items to patients.

To accurately maintain Patient Medication Records (PMR) to ensure patient safety and in accordance with data protection requirements.

To identify medicine related problems or queries and bring these to the attention of the pharmacist.

To answer queries on the supply and availability of medicines, where it is within your competence.

To receive stock in accordance with SOPs.

To ensure the safe and appropriate storage of medicines.

To assist with stock control and the maintenance of reasonable stock levels within the retail environment.

To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care.

To assist with service provision to care homes including the preparation of Monitored Dosage Systems.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

To provide advice on leading a healthy lifestyle.

To refer to the pharmacist when appropriate.

To assist with the engagement of patients onto advanced services such as MURs and NMS.

To maintain an up-to-date knowledge of medicines and minor ailments by reading journals, product information and training resources.

To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the pharmacist.

Personal specification

Good attention to detail and high levels of concentration.

Excellent communication and customer service skills.

Excellent team working skills.

High level of IT literacy.

A warm and friendly but professional attitude towards customers.

An ability to respond to medical queries in a sensitive and professional manner.

Experience of working in a retail environment (desirable).

Experience of handling money and maintaining finance records

Person Specification

Experience

Essential

  • At least 1 years dispensary or pharmacy experience is desired, and you will have at least a NVQ level 2.

Desirable

  • Working in Primary care is a bonus but not essential.

Qualifications

Essential

  • You will have the following skills and experience:
  • You will have at least a NVQ Level 2/3 Dispensary or equivalent Pharmacy Services qualification;
  • At least 1 years dispensary or pharmacy experience;
  • Excellent clinical and medication knowledge;
  • The commitment to continue to learn new clinical skills and develop your career;
  • The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
  • The ability to be adaptable and flexible in your approach;
  • Excellent patient facing inter-personal communication skills.
Person Specification

Experience

Essential

  • At least 1 years dispensary or pharmacy experience is desired, and you will have at least a NVQ level 2.

Desirable

  • Working in Primary care is a bonus but not essential.

Qualifications

Essential

  • You will have the following skills and experience:
  • You will have at least a NVQ Level 2/3 Dispensary or equivalent Pharmacy Services qualification;
  • At least 1 years dispensary or pharmacy experience;
  • Excellent clinical and medication knowledge;
  • The commitment to continue to learn new clinical skills and develop your career;
  • The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
  • The ability to be adaptable and flexible in your approach;
  • Excellent patient facing inter-personal communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Holbrook and Shotley Practice

Address

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS


Employer's website

https://www.holbrookandshotleysurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Holbrook and Shotley Practice

Address

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS


Employer's website

https://www.holbrookandshotleysurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Helen Hazelton

helen.hazelton@nhs.net

Details

Date posted

15 May 2025

Pay scheme

Other

Salary

£12.72 an hour dependent upon experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1366-25-0000

Job locations

The Street

Holbrook

Ipswich

Suffolk

IP9 2QS


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