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Penny's Hill Practice

Receptionist / Administrator

The closing date is 08 July 2025

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Job summary

Monday 8:00am - 1:00pm

Tuesday 8:00am - 1:00pm & 2:00pm - 6:15pm

Thursday 8:00am - 1:00pm

Friday 2:00pm - 5:30pm

Total = 22.75 hours

We are looking for an administrator/receptionist to join our friendly team at Pennys Hill Practice. You should have previous experience in a customer service environment, be flexible and willing to learn and have an ability to work under pressure. Applicants should also be confident and able to project a positive and friendly image to patients and other visitors, either in person or via the telephone as well as offer general assistance to the practice team. Whilst knowledge and experience of the NHS are beneficial, they are not essential, and training will be given. This is a challenging role at times, but it is also very rewarding.

Please note that the successful applicant must have the right to work in the UK. Unfortunately, we are unable to offer or support visa sponsorship for this role.

Main duties of the job

The duties and responsibilities to be undertaken by receptionist may include any or all of the items in the attached job description.

Duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on current and evolving practice workload and staffing levels.

About us

We are looking for a receptionist to join our team here at Penny's Hill Practice. We are based in Ferndown Town Centre in walking distance to all amenities and the local supermarket. The practice shares the purpose built premises with Orchid House Surgery with a range of community services also being provided from attached facilities.

Pennys Hill Practice is a six partner practice providing a range of primary care and community health services from Ferndown Medical Centre. We run a personal list system for our 6 GP's and have approximately 7500 patients registered with us. We also have 3 practice nurses, 1 Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA and our reception team.

Details

Date posted

23 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1361-25-0002

Job locations

Ferndown Medical Centre

St. Marys Road

Ferndown

Dorset

BH22 9HB


Job description

Job responsibilities

Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.

Please note, duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on current and evolving practice workload and staffing levels.

Job description

Job responsibilities

Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.

Please note, duties may be varied from time to time under the direction of the Reception Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE mathematics or equivalent
  • GCSE English or equivalent

Desirable

  • Further education

Others

Essential

  • Flexibility of working hours/ability to work at desired times

Desirable

  • Car driver/clean licence

Qualities & Attributes

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative
  • Smart appearance

Experience

Essential

  • Experience of Microsoft office software
  • Keyboard skills
  • Customer service skills
  • A good team player
  • Able to take messages accurately and deal with appropriately
  • Good telephone manner

Desirable

  • Experience of SystmOne clinical system
  • Knowledge of medical terminology

Knowledge

Essential

  • Excellent communication skills
Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE mathematics or equivalent
  • GCSE English or equivalent

Desirable

  • Further education

Others

Essential

  • Flexibility of working hours/ability to work at desired times

Desirable

  • Car driver/clean licence

Qualities & Attributes

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative
  • Smart appearance

Experience

Essential

  • Experience of Microsoft office software
  • Keyboard skills
  • Customer service skills
  • A good team player
  • Able to take messages accurately and deal with appropriately
  • Good telephone manner

Desirable

  • Experience of SystmOne clinical system
  • Knowledge of medical terminology

Knowledge

Essential

  • Excellent communication skills

Employer details

Employer name

Penny's Hill Practice

Address

Ferndown Medical Centre

St. Marys Road

Ferndown

Dorset

BH22 9HB


Employer's website

https://www.pennyshillpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Penny's Hill Practice

Address

Ferndown Medical Centre

St. Marys Road

Ferndown

Dorset

BH22 9HB


Employer's website

https://www.pennyshillpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Natalie Inge

natalie.inge@dorsetgp.nhs.uk

+441202897200

Details

Date posted

23 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1361-25-0002

Job locations

Ferndown Medical Centre

St. Marys Road

Ferndown

Dorset

BH22 9HB


Supporting documents

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