Job summary
Monday2:00pm
6:30pm
Tuesday
2:00pm 6:30pm
Wednesday
2:00pm 6:30pm
Thursday
2:00pm 6:30pm
Friday
1:00pm 6:30pm
Total = 23.5 hours
We are looking for an
administrator/receptionist to join our friendly team at Pennys Hill Practice.
You should have previous experience in a customer service environment, be
flexible and willing to learn and have an ability to work under pressure.
Applicants should also be confident and able to project a positive and friendly
image to patients and other visitors, either in person or via the telephone as
well as offer general assistance to the practice team. Whilst knowledge and
experience of the NHS are beneficial, they are not essential, and training will
be given. This is a challenging role at times, but it is also very rewarding.
Main duties of the job
The
duties and responsibilities to be undertaken by receptionist may include any or
all of the items in the attached job description.
Duties may be varied from time to time
under the direction of the Reception Supervisor, Assistant to the Practice
Manager or Practice Manager, dependent on current and evolving practice
workload and staffing levels.
About us
We are looking for a receptionist to join our team
here at Penny's Hill Practice. We are based in Ferndown Town Centre in walking
distance to all amenities and the local supermarket. The practice shares the
purpose built premises with Orchid House Surgery with a range of community
services also being provided from attached facilities.
Pennys Hill Practice is a six partner practice providing
a range of primary care and community health services from Ferndown Medical
Centre. We run a personal list system for our 6 GP's and have approximately 7500 patients registered with us. We also have 3 practice nurses, 1
Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA and our reception
team.
Job description
Job responsibilities
Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.
Please note, duties
may be varied from time to time under the direction of the Reception
Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on
current and evolving practice workload and staffing levels.
Job description
Job responsibilities
Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.
Please note, duties
may be varied from time to time under the direction of the Reception
Supervisor, Assistant to the Practice Manager or Practice Manager, dependent on
current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE mathematics or equivalent
- GCSE English or equivalent
Desirable
Others
Essential
- Flexibility of working hours/ability to work at desired times
Desirable
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Smart appearance
Experience
Essential
- Experience of Microsoft office software
- Keyboard skills
- Customer service skills
- A good team player
- Able to take messages accurately and deal with appropriately
- Good telephone manner
Desirable
- Experience of SystmOne clinical system
- Knowledge of medical terminology
Knowledge
Essential
- Excellent communication skills
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE mathematics or equivalent
- GCSE English or equivalent
Desirable
Others
Essential
- Flexibility of working hours/ability to work at desired times
Desirable
Qualities & Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
- Smart appearance
Experience
Essential
- Experience of Microsoft office software
- Keyboard skills
- Customer service skills
- A good team player
- Able to take messages accurately and deal with appropriately
- Good telephone manner
Desirable
- Experience of SystmOne clinical system
- Knowledge of medical terminology
Knowledge
Essential
- Excellent communication skills
