Operations Manager

Job description

Job responsibilities

To obtain full details of the job description for this vacancy, please see the attached documentation.

Person Specification

Experience

Essential

• Experience of working directly with members of the public, contractors and suppliers and monitoring of service standards.
• Experience of purchasing and negotiating to ensure value for money.
• Experience of managing multi-disciplinary teams.
• Experience of workforce planning, forecasting and development.
• Experience of HR management including performance management, appraisal writing, staff development and disciplinary procedures.
• Experience of chairing meetings, producing agendas and minutes.

Desirable

• Experience of working in a healthcare setting/NHS/Primary Care General Practice.
• Experience of contract management, business development, continuity planning and facilities management.
• Experience of health and safety requirements within a busy, publicly accessed environment with a knowledge of current legislation and the ability to apply these pragmatically through appropriate policies and procedures.
• Experience of troubleshooting IT hardware and software issues.

Qualifications

Essential

• Good general secondary education.
• Management qualification (Diploma or above).

Personal Qualities

Essential

• Smart and appropriate appearance.
• Clear and articulate speech.
• Pleasant and professional manner.
• Polite and confident.
• Flexible and cooperative.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solutions focussed approach.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Ability to drive change effectively.
• Ability to motivate teams, enhance morale and maintain a positive working environment including organising team building sessions.
• Awareness of diversity issues; works in a positive, non-discriminatory way.

Desirable

• Full UK driving licence.

Skills

Essential

• Strong IT skills.
• Excellent leadership skills.
• Excellent communication skills (written, oral and presenting).
• Able to present complex information in a clear and concise manner.
• Effective time management skills (planning and organising).
• Good at problem solving.
• Able to find pragmatic solutions, seek improvements and adapt to changing situations.
• Positive 'can do' attitude and willingness to support others where needed.

Qualities and Attributes

Essential

• Flexible approach to undertaking a wide variety of tasks.
• Flexible with regards to working hours, holiday cover, extended hours, weekend and evening working.
• Able to undertake training outside normal working hours, if necessary and outside the Practice environment.
• Interested in/aptitude for learning new skills/taking on new challenges.
• Comfortable working to agreed objectives.
• Ability to make decisions within defined procedures/legislation.
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Able to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pocklington Group Practice

Address

The Beckside Centre

1 Amos Drive

Pocklington

East Riding of Yorkshire

YO42 2BS

Employer's website

https://www.pocklingtongps.nhs.uk/ (Opens in a new tab)