Job summary
We are seeking a proactive and self-motivated individual to provide high-level administrative support to our practice. The ideal candidate will be innovative, forward-thinking, and committed to helping us continuously improve the way we deliver care to our patients. If you're IT-savvy, passionate about making a difference, and eager to contribute to a dynamic and evolving healthcare environment, we would love to hear from you.
Main duties of the job
The purpose of this role will be to support the smooth day-to-day running of the GP practice by assisting
with operational tasks, quality improvement initiatives, digital
communications, and providing administrative support to the management team.
About us
Our practice is situated close to the beach on Hayling
Island and our clinical team comprises 4 GP partners, 3 salaried GPs, paramedic
practitioner, nurse practitioner, 2 practice nurses and 2 HCAs. We are a
committed training practice, hosting GP trainees and students throughout the
year, and are also an active Research Practice. We are part of a
well-established PCN group and share clinical pharmacists, a first contact
physio and host of other patient care providers. Our back room staff support is
comprehensive and staff retention is high.
Job description
Job responsibilities
Operational Support
-
Add, manage, and monitor appointment slots across clinical systems
(SystmOne).
-
Liaise with clinical and administrative teams to ensure
appointment availability aligns with demand.
-
Support Rota planning and clinic scheduling.
-
Manage templates and inductions for GP registrars, medical
students and new staff.
-
Annual leave management across the teams.
-
Significant event reporting.
-
Manage the weekly room rota for clinicians.
-
Manage the cover rota for the redistribution of work when
clinicians are on annual leave.
Quality & Data Searches
-
Run and interpret clinical searches and audits (e.g., QOF, IIF,
PCN DES).
-
Assist in preparing reports and dashboards for quality improvement
and compliance.
-
Maintain accurate records for CQC and other regulatory
requirements.
Digital Communications
-
Maintain and update the practice website with current information,
policies, and news.
-
Maintain practices Team Net platform, including mandatory
training, policies and protocols, annual leave and rotas.
-
Manage social media accounts (e.g., Facebook) to share health
campaigns, service updates, and community engagement.
-
Monitor digital feedback and respond appropriately or escalate.
-
Support practice text campaigns (Flu, Covid, health awareness).
Administrative & Management Support
-
Provide administrative support to the management team, including
minute-taking, diary coordination, and project tracking.
-
Assist with internal communications and staff updates.
-
Support recruitment, onboarding, and training logistics.
Working Pattern: Part Time (25 hours
per week)
Job description
Job responsibilities
Operational Support
-
Add, manage, and monitor appointment slots across clinical systems
(SystmOne).
-
Liaise with clinical and administrative teams to ensure
appointment availability aligns with demand.
-
Support Rota planning and clinic scheduling.
-
Manage templates and inductions for GP registrars, medical
students and new staff.
-
Annual leave management across the teams.
-
Significant event reporting.
-
Manage the weekly room rota for clinicians.
-
Manage the cover rota for the redistribution of work when
clinicians are on annual leave.
Quality & Data Searches
-
Run and interpret clinical searches and audits (e.g., QOF, IIF,
PCN DES).
-
Assist in preparing reports and dashboards for quality improvement
and compliance.
-
Maintain accurate records for CQC and other regulatory
requirements.
Digital Communications
-
Maintain and update the practice website with current information,
policies, and news.
-
Maintain practices Team Net platform, including mandatory
training, policies and protocols, annual leave and rotas.
-
Manage social media accounts (e.g., Facebook) to share health
campaigns, service updates, and community engagement.
-
Monitor digital feedback and respond appropriately or escalate.
-
Support practice text campaigns (Flu, Covid, health awareness).
Administrative & Management Support
-
Provide administrative support to the management team, including
minute-taking, diary coordination, and project tracking.
-
Assist with internal communications and staff updates.
-
Support recruitment, onboarding, and training logistics.
Working Pattern: Part Time (25 hours
per week)
Person Specification
Experience
Essential
- Experience in a healthcare or administrative setting (NHS experience desirable).
- Proficiency in Microsoft Office and clinical systems (SystmOne).
- Familiarity with digital platforms and social media tools.
- Strong organisational and communication skills.
- Ability to handle sensitive information with discretion.
Qualifications
Desirable
- NVQ Level 3 in Business Administration or equivalent.
- Training in data protection, safeguarding, and NHS digital tools.
Person Specification
Experience
Essential
- Experience in a healthcare or administrative setting (NHS experience desirable).
- Proficiency in Microsoft Office and clinical systems (SystmOne).
- Familiarity with digital platforms and social media tools.
- Strong organisational and communication skills.
- Ability to handle sensitive information with discretion.
Qualifications
Desirable
- NVQ Level 3 in Business Administration or equivalent.
- Training in data protection, safeguarding, and NHS digital tools.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
