PCN Hub Care Coordinator

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of the PCN Hub Care Coordinator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the PCN hub appointment system

b. Process personal, telephone and e-requests for appointments where necessary.

c. Signpost patients to the correct service

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Clinically code data on SystmOne.

f. Photocopy documentation as required

g. Data entry of new and temporary registrations and relevant patient information as required

h. Input data into patients healthcare records as necessary

i. Manage all queries from patients and the PCN clinical team as necessary in an efficient manner

j. Carry out system searches as requested

k. Maintain a clean, tidy, effective working area at all times

l. Support all clinical staff with general tasks as requested

m. Maintain PCN clinical rotas along with annual leave.

Secondary responsibilities

In addition to the primary responsibilities, the PCN Hub Care Coordinator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. Order and monitor stationery and clinical supplies

g. Produce, maintain and participate in the PCN Hub Care Coordinator rota for lunch and out of hours cover

h. Identify and provide team training where required

i. Support the PCN Administrator in producing and maintaining the duty rota

j. Support the health promotion lead and display promotional material on the allocated noticed boards and in the practice waiting rooms

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of working in general practice
• Competent in the use of Office and Outlook
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chapelford Medical Centre

Address

Santa Rosa Boulevard

Great Sankey

Warrington

Cheshire

WA5 3AN

Employer's website

https://www.chapelfordhealth.co.uk/ (Opens in a new tab)