Job summary
Queen Square Medical Practice - Medical receptionists required for a busy independent City Centre Practice.
We are looking to recruit a number of full/part time Medical Receptionists.
Hours will be between Monday - Friday 8.00am -7.00pm shifts are:8.00-1.30 and 1/1.30 till 6/7.
The role will require an ability to receive, assist and direct patients to the practice and services that we offer in a courteous, efficient and effective way both face to face and via the telephone. To provide general assistance to the whole practice team.
Main duties will include
Dealing with patients both face to face and over the telephone to assist with booking of appointments and any queries they may have.
Processing repeat prescriptions requests.
Registration of new patients to the practice.
Other general reception duties.
Main duties of the job
Applicants must be computer literate, possess good communication, verbal and written skills, accuracy to detail and confidentiality are essential at all times. The applicant would be based in reception or the phone room dealing with patients and their queries , issuing prescriptions, answering the telephone, inputting data, registering new patients and other general reception duties. The position can be very demanding and fast moving at times so an ability to work well under pressure and adapt new skills quickly and easily are essential as is being able to prioritise workload. Common sense and a good sense of humour are essential.
Previous experience is desirable.Knowledge of EMIS web would be a great advantage.
Car driver/access to a car is also preferable as some hours may be at the branch site in Caton which is 6 miles from Lancaster.
Advert may be closed early if we receive a lot of applications.
About us
Queen Square Medical Practice is a busy independent GP Practice based in Lancaster with a patient list of 15000. We have 10 GP partners and 2 Associate GP's who are supported by ANP's, Pharmacists, Nurses, HCA's, Admin team and Receptionists. You will report to the Practice Manager/Practice Director.
Job description
Job responsibilities
JOB TITLE: Medical receptionist
REPORTS TO: Practice Manager/ Practice Director
Hours: Part Time/ Full Time
Job Summary:
To receive assist and direct patients to the appropriate clinician in a professional/courteous/ efficient and effective way both face to face and over the telephone.
Arrange appointments for patients with the most appropriate clinician.
Provide general assistance to the whole practice team.
To work in accordance of written protocols.
Maintain confidentiality.
Process repeat prescription requests and distribute to patients/chemists
Accept specimen samples
Communicate test results to patients
Advise patients who request private work of relevant charges and take payment and document correctly.
Liaise with other service providers such as Midwives, District Nurses.
Process Registration forms for new patients to the practice.
Update address changes.
Use EMIS Web, DOCMAN, emails, word, excel.
Ensure building security at the end of each working day and report any defaults.
Provide chaperone duties.
any other tasks allocated by Managers.
Job description
Job responsibilities
JOB TITLE: Medical receptionist
REPORTS TO: Practice Manager/ Practice Director
Hours: Part Time/ Full Time
Job Summary:
To receive assist and direct patients to the appropriate clinician in a professional/courteous/ efficient and effective way both face to face and over the telephone.
Arrange appointments for patients with the most appropriate clinician.
Provide general assistance to the whole practice team.
To work in accordance of written protocols.
Maintain confidentiality.
Process repeat prescription requests and distribute to patients/chemists
Accept specimen samples
Communicate test results to patients
Advise patients who request private work of relevant charges and take payment and document correctly.
Liaise with other service providers such as Midwives, District Nurses.
Process Registration forms for new patients to the practice.
Update address changes.
Use EMIS Web, DOCMAN, emails, word, excel.
Ensure building security at the end of each working day and report any defaults.
Provide chaperone duties.
any other tasks allocated by Managers.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English.
- General Admin experience.
- Computer/keyboard skills.
- Reception/office/admin/service/dealing with customers.
- communication skills- good verbal and written.
- Methodical and organised.
- well motivated, calm ability to listen,
- Good team worker
- Flexible.
- Reliable
- Ability to work well under pressure.
Desirable
- GCSE A level or AMSPAR Medical Receptionist.
- Evidence of CPD
- Working with the public.
- Knowledge of clinical system, EMIS Web.
- Use of telephone CISCO system.
- Word processing
- Spreadsheets
- Car Driver access to own transport.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English.
- General Admin experience.
- Computer/keyboard skills.
- Reception/office/admin/service/dealing with customers.
- communication skills- good verbal and written.
- Methodical and organised.
- well motivated, calm ability to listen,
- Good team worker
- Flexible.
- Reliable
- Ability to work well under pressure.
Desirable
- GCSE A level or AMSPAR Medical Receptionist.
- Evidence of CPD
- Working with the public.
- Knowledge of clinical system, EMIS Web.
- Use of telephone CISCO system.
- Word processing
- Spreadsheets
- Car Driver access to own transport.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
