Job summary
We are
looking to recruit a number of Care Coordinators to work within Queen Square
Medical Practice, part of Lancaster Primary Care Network. The roles form an
important part of our patient facing service, supporting our Primary Care
Clinicians/GPs and acting as an interface with patients, and between them and
the PCN, the Integrated Care Community and wider NHS.
The
successful candidates will have excellent people and organisational skills and
thrive on being part of a team. We hope to recruit individuals with experience
of working in the health and care sector or customer service roles; if you have
these skills and love working with people, we can give you the training you
need. The candidates will play a key role in proactively identifying and
working with people, to help them navigate the health system.
Main duties of the job
Care
Coordinators bring together all the information about a patients care and
support needs and helps to create a personalised service based on what matters
to the patient.
They will
work closely with all members of the practice team, Primary Care Network Health
and Wellbeing Teams, and external organisations to enhance patient care.
To work
closely with the patients of the practice and their family/carers to assist
with the smooth running of their care and provide continuity of care.
To assist
doctors with administrative tasks, working within defined protocols.
About us
Not all practices are the same.
Queen Square
is an innovative 12 doctor independent practice serving 15,000+ patients. The GPs
are supported internally by a great team including;- Nurse Practitioners,
Pharmacists/Medicines Management team, Paramedic, Physios, and an extensive
Practice Nurse/Health Care Assistant team; and externally by our PCN and
Integrated Care Community. We pride ourselves on continuity and quality of care,
innovation and research, and have strong management and admin support teams.
There are career progression
opportunities within the role, with potential for one of the successful
candidates to take on a Lead Care Coordinator role.
Job description
Job responsibilities
Job title: Care Co-ordinator (Non Clinical) Responsible to: Practice Manager/Office Manager
Salary: As per contract
Hours: As per contract but ideally Full-time across Mon-Fri
Objectives of the post
- To perform in an administrative role, to assist the Primary Health Care clinicians, including GPs and Clinical Care Coordinators with the co-ordination of care for patients of the practice.
- To help provide continuity for patients and a link for patients when Primary Health Care clinicians (especially GPs) are away from the practice
- To work as part of a team of Patient Care Administrators to support the clinical sub-teams of the Practice.
- To reduce the administrative workload of clinicians in the practice, working within defined protocols or within clearly defined instructions where protocols do not exist.
- To assist the practice to perform more effectively.
- This is a new post within the practice so the job description will be subject to ongoing review until the role is integrated into the practice team.
General Duties:
- To work closely with all members of the practice team, Primary Care Network, and external organisations to enhance patient care
- To work closely with the patients of the practice and their family/carers to assist with the smooth running of their care
- To assist doctors with administrative tasks, working within defined protocols. Duties may include;
- Review and action normal test results
- Review and action letters/correspondence that doctors do not need to see
- Do the administrative aspect of simple referrals on behalf of doctors/nurses
- Filter requests for information/advice from patients/carers/family/other health care professionals and signpost to them to the most appropriate person to deal with the request
- This list is not exhaustive and there may be other aspect of administrative work that can safely be dealt with by the care-coordinator.
- To screen patient information coming into the practice to alert GPs when an action is needed
- Complete care plan templates on the clinical system
- To support the needs of patients recently discharged from hospital.
- To administratively support the management of home visit requests and allocation.
- To support local patients within care home and nursing homes.
- Liaise closely with patient and carers on all aspects of care plans
- Utilise the data and systems available {Urgent Care Dashboard is one example} to alert clinicians when patients may require a care plan review
- Collect and collate data for audit purposes
- Attend practice meetings as necessary
Other Duties and Responsibilities:
Awareness of the security of the building and contents, with particular reference to the Health & Safety of self and colleagues, reporting any problems to the nominated representative.
To ensure doors are closed and locked at specific times
To up-date skills as through training/courses recommended by the Practice Manager/Deputy Practice Manager/Team Leader
Dealing with refreshments as and when required
To be available for overtime on a planned and emergency basis
To familiarise yourself with the computer system within the practice to ensure you can carry out your duties to your best ability.
To work effectively and co-operatively within a busy team to ensure the smooth running of the practice.
Any other duties as may be reasonably requested for the smooth running of the Practice
Job description
Job responsibilities
Job title: Care Co-ordinator (Non Clinical) Responsible to: Practice Manager/Office Manager
Salary: As per contract
Hours: As per contract but ideally Full-time across Mon-Fri
Objectives of the post
- To perform in an administrative role, to assist the Primary Health Care clinicians, including GPs and Clinical Care Coordinators with the co-ordination of care for patients of the practice.
- To help provide continuity for patients and a link for patients when Primary Health Care clinicians (especially GPs) are away from the practice
- To work as part of a team of Patient Care Administrators to support the clinical sub-teams of the Practice.
- To reduce the administrative workload of clinicians in the practice, working within defined protocols or within clearly defined instructions where protocols do not exist.
- To assist the practice to perform more effectively.
- This is a new post within the practice so the job description will be subject to ongoing review until the role is integrated into the practice team.
General Duties:
- To work closely with all members of the practice team, Primary Care Network, and external organisations to enhance patient care
- To work closely with the patients of the practice and their family/carers to assist with the smooth running of their care
- To assist doctors with administrative tasks, working within defined protocols. Duties may include;
- Review and action normal test results
- Review and action letters/correspondence that doctors do not need to see
- Do the administrative aspect of simple referrals on behalf of doctors/nurses
- Filter requests for information/advice from patients/carers/family/other health care professionals and signpost to them to the most appropriate person to deal with the request
- This list is not exhaustive and there may be other aspect of administrative work that can safely be dealt with by the care-coordinator.
- To screen patient information coming into the practice to alert GPs when an action is needed
- Complete care plan templates on the clinical system
- To support the needs of patients recently discharged from hospital.
- To administratively support the management of home visit requests and allocation.
- To support local patients within care home and nursing homes.
- Liaise closely with patient and carers on all aspects of care plans
- Utilise the data and systems available {Urgent Care Dashboard is one example} to alert clinicians when patients may require a care plan review
- Collect and collate data for audit purposes
- Attend practice meetings as necessary
Other Duties and Responsibilities:
Awareness of the security of the building and contents, with particular reference to the Health & Safety of self and colleagues, reporting any problems to the nominated representative.
To ensure doors are closed and locked at specific times
To up-date skills as through training/courses recommended by the Practice Manager/Deputy Practice Manager/Team Leader
Dealing with refreshments as and when required
To be available for overtime on a planned and emergency basis
To familiarise yourself with the computer system within the practice to ensure you can carry out your duties to your best ability.
To work effectively and co-operatively within a busy team to ensure the smooth running of the practice.
Any other duties as may be reasonably requested for the smooth running of the Practice
Person Specification
Qualifications
Essential
- Maths and English GCSE (or equivalent) Level C (or equivalent).
- Experience of dealing with the public/patients.
- Experience of working in a healthcare setting.
- Experience of a clinical/patient admin system.
- Experience of working in a busy office environment.
- Possess a professional appearance and manner.
- To have drive, enthusiasm and initiative.
- Self-motivated.
- Ability to work to targets & deadlines.
- Flexible approach.
- Positive thinker.
- Able to work under pressure.
- Experience of Microsoft Office software.
- Awareness and understanding of the NHS Environment, especially in relation to primary care.
- A conscientious approach and commitment to working in and adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- Good Time management.
- Interpreting and co-ordinating information to inform decision making.
- Excellent communication skills.
- Ability to work with clinicians and managers.
- Good general computer skills; including the ability to use
- Microsoft Office.
- E-mail and internet.
- Evidence of excellent administration and organisational skills.
- The ability to manage conflict calmly and positively, and adhere to procedures under pressure.
- An excellent standard of grammar and spelling in the English language.
- An excellent standard of grammar and spelling in the English language.
Desirable
- Experience of EMIS Web clinical system
- Knowledge of prescription management processes
- Car driver / owner#
- # Subject to the provisions of the Equality Act 2010
Person Specification
Qualifications
Essential
- Maths and English GCSE (or equivalent) Level C (or equivalent).
- Experience of dealing with the public/patients.
- Experience of working in a healthcare setting.
- Experience of a clinical/patient admin system.
- Experience of working in a busy office environment.
- Possess a professional appearance and manner.
- To have drive, enthusiasm and initiative.
- Self-motivated.
- Ability to work to targets & deadlines.
- Flexible approach.
- Positive thinker.
- Able to work under pressure.
- Experience of Microsoft Office software.
- Awareness and understanding of the NHS Environment, especially in relation to primary care.
- A conscientious approach and commitment to working in and adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- Good Time management.
- Interpreting and co-ordinating information to inform decision making.
- Excellent communication skills.
- Ability to work with clinicians and managers.
- Good general computer skills; including the ability to use
- Microsoft Office.
- E-mail and internet.
- Evidence of excellent administration and organisational skills.
- The ability to manage conflict calmly and positively, and adhere to procedures under pressure.
- An excellent standard of grammar and spelling in the English language.
- An excellent standard of grammar and spelling in the English language.
Desirable
- Experience of EMIS Web clinical system
- Knowledge of prescription management processes
- Car driver / owner#
- # Subject to the provisions of the Equality Act 2010
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
