Ridgeway View Family Practice

Healthcare Assistant

Information:

This job is now closed

Job summary

Ridgeway View Family Practice

Job Description - Health Care Assistant

Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population.

Responsible to: Lead practice nurse, practice manager and, ultimately, the GP Partners.

Hours: full or part time hours Permanent contract

Main duties of the job

The post holder works under indirect supervision of the lead practice nurse and undertakes tasks and duties delegated by the practice lead nurse or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of the patients, following policy and procedures while providing supervision to more junior staff.

Please see the job description for a list of duties of this role.

About us

Ridgeway View Family Practice is a semi-rural practice serving ~14,300 patients in and around Wroughton the surrounding areas.

We have two practice locations, one in Wroughon and a small branch surgery in Chiseldon, which is also home to our dispensary.

We have a large and mixed team of GPs, ANPs, Nurses, Paramedics, Physio, Mental Health Nurse and a strong team of reception and administrative staff. This role has arisen as a result of one of existing HCAs moving on to undertake training towards becoming a registered nurse and we are keen to replace her with someone as caring and keen to develop as she is.

We would be willing to offer training to the right candidate who displays a positive attitude to life in the NHS and is committed to offering excellent patient care.

Details

Date posted

14 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1343-23-0005

Job locations

Wroughton Health Centre

Barrett Way

Wroughton

Wiltshire

SN4 9LW


Job description

Job responsibilities

Ridgeway View Family Practice

Job Description - Health Care Assistant

Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population.

Responsible to: Lead practice nurse, practice manager and, ultimately, the GP Partners.

Hours: full or part time hours Permanent contract

Job Summary The post holder works under indirect supervision of the lead practice nurse and undertakes tasks and duties delegated by the practice lead nurse or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of the patients, following policy and procedures while providing supervision to more junior staff.

Key responsibilities

Clinical Skills Health and Well-Being

Undertake, record and follow guidelines for the tasks which you have received appropriate training:

Urinalysis and preparation of specimens for investigation by the pathology laboratory.

Measuring and recording following physiological measurements in routine presentations:

1.Blood Pressure

2.Pulse Rate and Rhythm

3.Temperature

4.Height and Weight Body Mass Index

5.Venepuncture

6.ECG

Administer immunisations as per national minimum standards and injectable medicines as per training

Prepare and maintain environments and equipment before, during and after patientcare interventions

Assist in raising awareness of health and well-being, and how it can be promoted

Give accurate and appropriate information to patients and groups within own competence

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Personal and People Development

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the Primary Health Care Team.

Be aware of the legal issues pertinent to the role of an HCA

Health, Safety and Security

Use the personal security systems within the workplace according to practice guidelines.

Identify the risks involved in work activities and undertake them in a way that manages the risks.

Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1.Handwashing

2.Use of PPE

3.Universal hygiene procedures

4.Collection and handling of laboratory specimens

5.Segregation and disposal of waste materials

6.Decontamination of instruments and clinical equipment

7.Reporting and treatment of sharps injuries

8.Dealing with blood and body fluid spillages

9.Assist patients and colleagues in adopting sound infection control measures.

Understand and apply the principles of the cold chain.

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility.

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate.

Be aware of statutory child health procedures and statutory local guidance and referral criteria.

Know the Health & Safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Service Improvement

Be aware of and, if appropriate assist in current clinical audit.

Work with colleagues in the team on the development of current and new services and other initiatives.

Deal with requests from patients and clinical staff for health information leaflets.

Quality

Alert other team members to issues of quality and risk in the care of patients.

Ensure own actions are consistent with clinical governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team.

Ensure stock items under your controls are ordered and available in the treatment and consulting rooms.

Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation.

Know the practices policies, especially the whistle blowing policy, available in the practice staff handbook.

Be able to manage your own time effectively.

Equality and Diversity

Act in ways that recognise the importance of peoples rights, interpreting them in away that is consistent with procedures, policies and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.

Act as a chaperone

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Information Processes

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Job description

Job responsibilities

Ridgeway View Family Practice

Job Description - Health Care Assistant

Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population.

Responsible to: Lead practice nurse, practice manager and, ultimately, the GP Partners.

Hours: full or part time hours Permanent contract

Job Summary The post holder works under indirect supervision of the lead practice nurse and undertakes tasks and duties delegated by the practice lead nurse or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of the patients, following policy and procedures while providing supervision to more junior staff.

Key responsibilities

Clinical Skills Health and Well-Being

Undertake, record and follow guidelines for the tasks which you have received appropriate training:

Urinalysis and preparation of specimens for investigation by the pathology laboratory.

Measuring and recording following physiological measurements in routine presentations:

1.Blood Pressure

2.Pulse Rate and Rhythm

3.Temperature

4.Height and Weight Body Mass Index

5.Venepuncture

6.ECG

Administer immunisations as per national minimum standards and injectable medicines as per training

Prepare and maintain environments and equipment before, during and after patientcare interventions

Assist in raising awareness of health and well-being, and how it can be promoted

Give accurate and appropriate information to patients and groups within own competence

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Personal and People Development

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the Primary Health Care Team.

Be aware of the legal issues pertinent to the role of an HCA

Health, Safety and Security

Use the personal security systems within the workplace according to practice guidelines.

Identify the risks involved in work activities and undertake them in a way that manages the risks.

Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1.Handwashing

2.Use of PPE

3.Universal hygiene procedures

4.Collection and handling of laboratory specimens

5.Segregation and disposal of waste materials

6.Decontamination of instruments and clinical equipment

7.Reporting and treatment of sharps injuries

8.Dealing with blood and body fluid spillages

9.Assist patients and colleagues in adopting sound infection control measures.

Understand and apply the principles of the cold chain.

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility.

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate.

Be aware of statutory child health procedures and statutory local guidance and referral criteria.

Know the Health & Safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Service Improvement

Be aware of and, if appropriate assist in current clinical audit.

Work with colleagues in the team on the development of current and new services and other initiatives.

Deal with requests from patients and clinical staff for health information leaflets.

Quality

Alert other team members to issues of quality and risk in the care of patients.

Ensure own actions are consistent with clinical governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team.

Ensure stock items under your controls are ordered and available in the treatment and consulting rooms.

Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation.

Know the practices policies, especially the whistle blowing policy, available in the practice staff handbook.

Be able to manage your own time effectively.

Equality and Diversity

Act in ways that recognise the importance of peoples rights, interpreting them in away that is consistent with procedures, policies and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.

Act as a chaperone

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Information Processes

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Person Specification

Experience

Essential

  • Has customer care experience
  • Experience working under indirect supervision

Desirable

  • Experience of working in the NHS, general practice or a care environment.

Qualifications

Essential

  • Basic literacy and numeracy skills.
  • NVQ level 2 in Health & Social Care or equivalent qualification or experience.
  • Certificate of competence in phlebotomy or equivalent
  • Proficient computer and keyboard skills

Desirable

  • GCSE or equivalent in Maths and English
  • NVQ level 3 in Health & Social Care or equivalent qualification or experience
  • ECDL
  • Up to date Basic Life Support

Skills and knowledge

Essential

  • Understands the role of the HCA and patient interactions
  • Knowledge of confidentiality and its application
  • Good interpersonal skills to build and maintain effective relationships with patients and colleagues
  • Be able to work calmly under pressure in a busy working environment
  • Able to communicate clearly and precisely (oral and written) and where there may be barriers to understanding
  • Organised and methodical
  • Tact, diplomacy and empathy, especially when dealing with anxious patients
  • Flexible, reliable and responsive to change

Desirable

  • Knowledge of System One or other clinical systems.
Person Specification

Experience

Essential

  • Has customer care experience
  • Experience working under indirect supervision

Desirable

  • Experience of working in the NHS, general practice or a care environment.

Qualifications

Essential

  • Basic literacy and numeracy skills.
  • NVQ level 2 in Health & Social Care or equivalent qualification or experience.
  • Certificate of competence in phlebotomy or equivalent
  • Proficient computer and keyboard skills

Desirable

  • GCSE or equivalent in Maths and English
  • NVQ level 3 in Health & Social Care or equivalent qualification or experience
  • ECDL
  • Up to date Basic Life Support

Skills and knowledge

Essential

  • Understands the role of the HCA and patient interactions
  • Knowledge of confidentiality and its application
  • Good interpersonal skills to build and maintain effective relationships with patients and colleagues
  • Be able to work calmly under pressure in a busy working environment
  • Able to communicate clearly and precisely (oral and written) and where there may be barriers to understanding
  • Organised and methodical
  • Tact, diplomacy and empathy, especially when dealing with anxious patients
  • Flexible, reliable and responsive to change

Desirable

  • Knowledge of System One or other clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ridgeway View Family Practice

Address

Wroughton Health Centre

Barrett Way

Wroughton

Wiltshire

SN4 9LW


Employer's website

https://www.ridgewayviewfamilypractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ridgeway View Family Practice

Address

Wroughton Health Centre

Barrett Way

Wroughton

Wiltshire

SN4 9LW


Employer's website

https://www.ridgewayviewfamilypractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Nurse

Sarah Hyner

sarah.hyner@nhs.net

01793812221

Details

Date posted

14 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1343-23-0005

Job locations

Wroughton Health Centre

Barrett Way

Wroughton

Wiltshire

SN4 9LW


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