Job summary
We currently
have a vacancy for a receptionist/administrator within our practice. The role
will be to join a team of 10 reception/administration staff members who are
responsible forbeing the first point of contact for visitors and patients
to the practice, and as such play a critical role in creating a positive,
professional, friendly and discreet impression both in person and on the
telephone.
Main duties of the job
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the Practice
including the provision of clerical support to clinical staff and other members
of the Practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
To
be flexible and able to cover for holidays and sickness if necessary.
About us
We are a team of 31 staff members encompassing clinical and non-clinical staff.
Our clinical team includes three GP partners, five salaried GP's, three Advanced Nurse Practitioners, three practice nurses, all of whom are supported by a team of receptionists and administrators.
NHS Pension scheme available to join
Free Gym membership available for all staff
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist Supervisor/Practice Manager, dependent on current and evolving Practice workload and staffing levels.
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Processing appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
- Registering of patients
- Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
- Informing patients about their pathology test results
- Provide chaperone assistance to patients at appointments with a clinician if requested
- Processing of outgoing mail.
- Any other appropriate jobs delegated to you by your Supervisor, the Assistant Practice Manager, Practice Manager, or the Partners
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist Supervisor/Practice Manager, dependent on current and evolving Practice workload and staffing levels.
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Processing appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
- Registering of patients
- Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
- Informing patients about their pathology test results
- Provide chaperone assistance to patients at appointments with a clinician if requested
- Processing of outgoing mail.
- Any other appropriate jobs delegated to you by your Supervisor, the Assistant Practice Manager, Practice Manager, or the Partners
Person Specification
Qualifications
Essential
- Good sound basic education
- GCSE Maths or equivalent
- GCSE English or equivalent
- Excellent communication skills
- (Written and Oral)
- General office procedures
- Customer Care Skills
- Practical experience of working with others
- Experience of using own initiative
- Ability to work as part of an integrated multi-skilled team
- Flexible, reliable and responsive to change
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to work under pressure
- Concentration required daily, e.g. ability to deal with occasional exposure to distressing circumstances or emotional events
- Proven customer care skills
- Flexible attitude to working hours and able to cover staff sickness at short notice
Desirable
- Qualification or experience in Reception/Administrative office work
- A detailed understanding of a General Practice Office Environment
- Working knowledge of medical terminology
Person Specification
Qualifications
Essential
- Good sound basic education
- GCSE Maths or equivalent
- GCSE English or equivalent
- Excellent communication skills
- (Written and Oral)
- General office procedures
- Customer Care Skills
- Practical experience of working with others
- Experience of using own initiative
- Ability to work as part of an integrated multi-skilled team
- Flexible, reliable and responsive to change
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to work under pressure
- Concentration required daily, e.g. ability to deal with occasional exposure to distressing circumstances or emotional events
- Proven customer care skills
- Flexible attitude to working hours and able to cover staff sickness at short notice
Desirable
- Qualification or experience in Reception/Administrative office work
- A detailed understanding of a General Practice Office Environment
- Working knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.