Job summary
This is a brand new role within our organisation and we are looking for an experienced team leader with the skill and knowledge to set up our Health and Wellbeing Coach service to be delivered across a number of Primary Care Networks in Northampton from scratch. You will need to be driven and passionate about making a positive impact on peoples' lives. You'll be working in partnership with Trilogy Wellbeing Centres across Northampton, this is a really exciting development for primary care and a fantastic opportunity for the right person.
The role will include carrying a caseload of patients, who you will assist in co-producing health and wellbeing plans, encouraging and empowering them to manage their own health and lead healthier lifestyles. You will coach and motivate patients through multiple sessions, providing guidance and peronalised care individual to their needs.
In addition to this, you will be responsible for developing and supervising a team of Health and Wellbeing Coaches to deliver the service more widely.
Main duties of the job
For full details, please refer to the Job Description within the supporting documents.
Primary Duties and Areas of Responsibility
· Line manage GPA’s team of Health and Wellbeing Coaches
· Lead on service development in liaison with GPA, Trilogy Wellbeing Centres, PCN colleagues and wider community, e.g. green social prescribing and Thriving Communities
· Take referrals and coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives
· Support and deliver group consultations
· Work with social prescribing colleagues to draw on and increase the strengths and capacities of local communities
Team Leadership/ Line Management
· Lead on individual and group supervision
· Represent the GPA Health and Wellbeing Coach team at events/ meetings
· Lead on service development
· Support personal development
· Deal with performance issues/ grievance in conjunction with HR Manager
· Work closely with PCN and Trilogy Wellbeing Centre colleagues to resolve service issues
· Audit use of Health and Wellbeing Coaches time/ rotas
· Monitor caseloads
About us
GPA is a growing organisation, at the forefront of Primary Care within Northampton. We offer a generous package of annual leave, staff pension and access to an employee assistance programme.
Our Values
TO INSPIRE: an open culture which is respectful and honest, leading by example and encouraging all people to have a voice.
TO DEVELOP: develop resilience in people, communities, and sustainable services.
TO INNOVATE: support service transformation seeking innovative solutions to challenges.
For further information or an informal chat about the role, please contact Sarah Deeks, Associate Director of Operations: sarah.deeks1@nhs.net.
Interviews: Wednesday 13th July 2022 (AM), in Northampton
Job description
Job responsibilities
For a full Job Description please see supporting documents.
Primary Duties and Areas of Responsibility
· Line manage GPA’s team of Health and Wellbeing Coaches.
· Lead on service development in liaison with GPA, Trilogy Wellbeing
Centres, PCN colleagues and wider community, e.g. green social prescribing and Thriving
Communities.
· Take referrals from the wider multi-disciplinary team (MDT) including GPs,
Practice Nurses, typically Social Prescribers, Clinical Pharmacists and
Physiotherapists who will have identified patients that meet the criteria for
Health and Wellbeing coaches.
· Coach and motivate patients through multiple sessions to identify their
needs, set goals, and support them to implement and achieve their personalised
health and wellbeing objectives. This will include sitting in consultation with
a patient and providing them with advice, guidance and a management plan,
personalised to their individual needs. It could include dietetics and healthy
eating, lifestyle medicine and getting active, safe activities and personal
coaching and motivation.
· Ensure all interventions and coaching are designed to empower patients
to be active participants in their own healthcare, empower them to manage their
own health and wellbeing, and live independently.
· Support and deliver group consultations, with clinical and non-clinical
colleagues, implementing new approaches to health across primary care and
supporting individuals to access peer support.
· Work with the broader MDT to maximise the support available to patients,
including the social prescribing team to connect patients to community-based
activities which support them to take increased control of their health and
wellbeing, and working with clinical colleagues to provide enhanced support to
patients being supported through identifying those who would benefit the most
from health coaching.
· It is vital that you have a strong awareness and understanding of when
it is appropriate or necessary to refer people back to other health
professionals/agencies, when what the person needs is beyond the scope of the
coach role – e.g. when there is a mental health need requiring a qualified
practitioner.
· Work with social prescribing colleagues to draw on and increase the
strengths and capacities of local communities, developing resources of local
organisations and community groups including green social prescribing.
· Be part of community of practice with social prescribers to share
learning and develop an integrated approach with social prescribers, volunteers
and voluntary sector.
· Work in partnership with Northampton Leisure Trust to develop pathways
to promote exercise on referral and community resources, ensure they are
supported, have basic safeguarding processes for vulnerable individuals and can
provide opportunities for the person to develop friendships, a sense of
belonging, and build knowledge, skills and confidence.
Team Leadership/ Line Management
· Lead on individual and group supervision, ensuring accurate records are
kept.
· Represent the GPA Health and Wellbeing Coach team at events/ meetings.
· Lead on service development.
· Support personal development.
· Deal with performance issues/ grievance in conjunction with HR Manager.
· Work closely with PCN and Trilogy Wellbeing Centre colleagues to resolve
service issues.
· Audit use of Health and Wellbeing Coaches time/ rotas.
· Monitor caseloads and advocate for Health and Wellbeing Coaches with
PCNs as necessary.
Job description
Job responsibilities
For a full Job Description please see supporting documents.
Primary Duties and Areas of Responsibility
· Line manage GPA’s team of Health and Wellbeing Coaches.
· Lead on service development in liaison with GPA, Trilogy Wellbeing
Centres, PCN colleagues and wider community, e.g. green social prescribing and Thriving
Communities.
· Take referrals from the wider multi-disciplinary team (MDT) including GPs,
Practice Nurses, typically Social Prescribers, Clinical Pharmacists and
Physiotherapists who will have identified patients that meet the criteria for
Health and Wellbeing coaches.
· Coach and motivate patients through multiple sessions to identify their
needs, set goals, and support them to implement and achieve their personalised
health and wellbeing objectives. This will include sitting in consultation with
a patient and providing them with advice, guidance and a management plan,
personalised to their individual needs. It could include dietetics and healthy
eating, lifestyle medicine and getting active, safe activities and personal
coaching and motivation.
· Ensure all interventions and coaching are designed to empower patients
to be active participants in their own healthcare, empower them to manage their
own health and wellbeing, and live independently.
· Support and deliver group consultations, with clinical and non-clinical
colleagues, implementing new approaches to health across primary care and
supporting individuals to access peer support.
· Work with the broader MDT to maximise the support available to patients,
including the social prescribing team to connect patients to community-based
activities which support them to take increased control of their health and
wellbeing, and working with clinical colleagues to provide enhanced support to
patients being supported through identifying those who would benefit the most
from health coaching.
· It is vital that you have a strong awareness and understanding of when
it is appropriate or necessary to refer people back to other health
professionals/agencies, when what the person needs is beyond the scope of the
coach role – e.g. when there is a mental health need requiring a qualified
practitioner.
· Work with social prescribing colleagues to draw on and increase the
strengths and capacities of local communities, developing resources of local
organisations and community groups including green social prescribing.
· Be part of community of practice with social prescribers to share
learning and develop an integrated approach with social prescribers, volunteers
and voluntary sector.
· Work in partnership with Northampton Leisure Trust to develop pathways
to promote exercise on referral and community resources, ensure they are
supported, have basic safeguarding processes for vulnerable individuals and can
provide opportunities for the person to develop friendships, a sense of
belonging, and build knowledge, skills and confidence.
Team Leadership/ Line Management
· Lead on individual and group supervision, ensuring accurate records are
kept.
· Represent the GPA Health and Wellbeing Coach team at events/ meetings.
· Lead on service development.
· Support personal development.
· Deal with performance issues/ grievance in conjunction with HR Manager.
· Work closely with PCN and Trilogy Wellbeing Centre colleagues to resolve
service issues.
· Audit use of Health and Wellbeing Coaches time/ rotas.
· Monitor caseloads and advocate for Health and Wellbeing Coaches with
PCNs as necessary.
Person Specification
Job Circumstances
Essential
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Hold a recognised healthcare or coaching qualification (or equivalent relevant experience in motivational interviewing)
- Good standard of education with excellent literacy and numeracy skills
- Evidence of continuing professional development
Desirable
- Leadership and/or management qualification (or equivalent relevant experience)
Experience
Essential
- Experience of line management and team leadership
- Demonstrable experience of service development
- Ability to demonstrate management of own caseload and prioritisation of case work
- Able to interpret, translate and deliver key messages to patient groups
- Good practical and conceptual knowledge of healthcare improvement methods and community level services for referral purposes
- Experience of successfully establishing working relationships within teams across multiple locations
- Ability to collect and record information and data, for record-keeping, monitoring and evaluation
Desirable
- Experience or training in person-centred care planning
- An understanding or previous experience of working within a Primary Care organisation or a comparable not for profit agency
- Previous experience or providing an advisory service assisting with complex patient situations which require multi-agency working
Skills and Knowledge
Essential
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- Excellent interpersonal, influencing and negotiation skills with the ability to constructively challenge the view and practices of managers and clinicians
- Strong organisational skills
- Ability to recognise gaps in services and to identify and act on safety concerns
- Ability to recognise and work within limits of competence and seek advice when needed
- Ability to build and maintain long-term-working relationships with colleagues
- A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
- Ability to work effectively under pressure, delivering against agreed objectives
- Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
- Ability to work safely unaided in home settings
- Willingness to take a pro-active and flexible approach to the role as it develops over time
Desirable
- Experience of using SystmOne computer system
- Up-to-date knowledge of the services and organisations available to support patients and carers
Person Specification
Job Circumstances
Essential
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Hold a recognised healthcare or coaching qualification (or equivalent relevant experience in motivational interviewing)
- Good standard of education with excellent literacy and numeracy skills
- Evidence of continuing professional development
Desirable
- Leadership and/or management qualification (or equivalent relevant experience)
Experience
Essential
- Experience of line management and team leadership
- Demonstrable experience of service development
- Ability to demonstrate management of own caseload and prioritisation of case work
- Able to interpret, translate and deliver key messages to patient groups
- Good practical and conceptual knowledge of healthcare improvement methods and community level services for referral purposes
- Experience of successfully establishing working relationships within teams across multiple locations
- Ability to collect and record information and data, for record-keeping, monitoring and evaluation
Desirable
- Experience or training in person-centred care planning
- An understanding or previous experience of working within a Primary Care organisation or a comparable not for profit agency
- Previous experience or providing an advisory service assisting with complex patient situations which require multi-agency working
Skills and Knowledge
Essential
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- Excellent interpersonal, influencing and negotiation skills with the ability to constructively challenge the view and practices of managers and clinicians
- Strong organisational skills
- Ability to recognise gaps in services and to identify and act on safety concerns
- Ability to recognise and work within limits of competence and seek advice when needed
- Ability to build and maintain long-term-working relationships with colleagues
- A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries
- Ability to work effectively under pressure, delivering against agreed objectives
- Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers
- Ability to work safely unaided in home settings
- Willingness to take a pro-active and flexible approach to the role as it develops over time
Desirable
- Experience of using SystmOne computer system
- Up-to-date knowledge of the services and organisations available to support patients and carers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.