Job summary
We are seeking a dynamic, proactive
and highly organised Operations Manager to oversee and manage the operational
functions of General Practice Alliance (GPA).
The post holder
will work closely with our fantastic team of central function managers, to
include HR Finance, Communications, IT and Office Manager, as well as clinical
leads and the Board, and will report into the Associate Director of Operations.
The role will
include contract management, staff coaching, development and line management,
leading on key pieces of work and projects, developing efficiencies through
process and system review as the organisation grows, and much more, no two days
will be the same!
You will need to be
empathetic, fair, hard-working, resilient, able to juggle priorities, a good
listener, and able to translate clinicians thinking into operational practice
to succeed in this challenging and highly rewarding role.
Main duties of the job
Please see full Job Description in the supporting
documents section
For an informal discussion regarding the role please email
Sarah Deeks, sarah.deeks1@nhs.net, to arrange a convenient time to speak.
Please note that we reserve the right to close early if we receive a large volume of applicants.
First interviews: 30th November/ 1st December
About us
GPA
is a medium sized organisation, and rapidly expanding GP Federation based in
Northampton, leading the transformation of equitable healthcare across the town
and beyond. The membership is a collective of 21 GP practices and covers a
patient population of approximately 210,000.
Website:
https://northantsgpalliance.com/
Our
working environment is friendly and relaxed, and you can choose between a
mixture of home and office-based working.
In
return for your fantastic people skills and hard work ethic, we offer a unique
set of rewards and benefits:
- NHS
Pension
- Employee
Discount Schemes Youll have access to a range of exclusive benefits
such as the Blue Light Card which provides members with access to over
15,000 discounts online and on the high street!
- Wellbeing
Offer including and Employee Assistance Programme, Wellbeing portal, Feeling
Good app.
- Discounted
Trilogy Supergold gym membership package.
Job description
Job responsibilities
Primary Duties and
Areas of Responsibility
(please see full Job Description in supporting documents section)
- To
oversee and manage all elements of central organisational functions.
- To line
manage, coach, support and develop central function leads, including the
HR, IT, Communications and Office Manager.
- To
deputise for line managers in their absence, supporting teams as
necessary.
- To lead
on contract management, ensuring responsibilities and KPIs are met.
- To
organise, chair and contribute to internal and external meetings, ensuring
actions are completed.
- To work
closely with Finance colleagues to ensure budgetary requirements and
constraints are met.
- To drive
forward organisational change.
- To
establish new processes to build efficiencies.
- To
project manage all aspects of new initiatives and service implementation.
- To act as
primary contact for Primary Care Network (PCN) Clinical Directors
regarding contractual issues.
- To act as
an informed, impartial sounding board for colleagues.
Job description
Job responsibilities
Primary Duties and
Areas of Responsibility
(please see full Job Description in supporting documents section)
- To
oversee and manage all elements of central organisational functions.
- To line
manage, coach, support and develop central function leads, including the
HR, IT, Communications and Office Manager.
- To
deputise for line managers in their absence, supporting teams as
necessary.
- To lead
on contract management, ensuring responsibilities and KPIs are met.
- To
organise, chair and contribute to internal and external meetings, ensuring
actions are completed.
- To work
closely with Finance colleagues to ensure budgetary requirements and
constraints are met.
- To drive
forward organisational change.
- To
establish new processes to build efficiencies.
- To
project manage all aspects of new initiatives and service implementation.
- To act as
primary contact for Primary Care Network (PCN) Clinical Directors
regarding contractual issues.
- To act as
an informed, impartial sounding board for colleagues.
Person Specification
Job Circumstances
Essential
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on an occasional basis
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Educated to degree level or equivalent
- Leadership and or/ management qualification
Knowledge, Skills, Abilities
Essential
- Highly effective communication skills, both written, verbal and listening
- Excellent organisational skills
- Able to multi-task and remain resilient under pressure
- Excellent attention to detail
- Excellent knowledge of Office 365, to include Outlook, Word, Excel and PowerPoint, and adaptable to new systems/ software
- Good problem-solving skills, solution focused mindset
- Change management
Experience
Essential
- Experience of a management role within a healthcare setting
- Experience of line managing managers and teams, with demonstrable team leadership and motivation skills
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures strong understanding of the principles of employment law and HR policy and experience of managing key HR activities including experience of performance management, staff development, and grievance and disciplinary procedures.
- Experience of successfully developing and implementing projects in a complex, multidisciplinary organisation
- Demonstrable experience of effective financial operations management, process development and control
Person Specification
Job Circumstances
Essential
- Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on an occasional basis
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Educated to degree level or equivalent
- Leadership and or/ management qualification
Knowledge, Skills, Abilities
Essential
- Highly effective communication skills, both written, verbal and listening
- Excellent organisational skills
- Able to multi-task and remain resilient under pressure
- Excellent attention to detail
- Excellent knowledge of Office 365, to include Outlook, Word, Excel and PowerPoint, and adaptable to new systems/ software
- Good problem-solving skills, solution focused mindset
- Change management
Experience
Essential
- Experience of a management role within a healthcare setting
- Experience of line managing managers and teams, with demonstrable team leadership and motivation skills
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures strong understanding of the principles of employment law and HR policy and experience of managing key HR activities including experience of performance management, staff development, and grievance and disciplinary procedures.
- Experience of successfully developing and implementing projects in a complex, multidisciplinary organisation
- Demonstrable experience of effective financial operations management, process development and control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
