KESTON MEDICAL

Patient Advisor

Information:

This job is now closed

Job summary

Job Description: Patient Adviser (Receptionist)

About Us

Portland Medical Practice, part of the Bourne Health Partnership, located in South Norwood, is a professional, agile, and patient-centric healthcare provider under the NHS. We are committed to delivering exceptional service to our patients and fostering a supportive work environment for our staff.

Our Work Environment Includes:

  • On-the-job training
  • Flexible working hours
  • Growth opportunities

Working Hours (alternating weekends):

  • Monday: 8:00 AM - 6:30 PM
  • Tuesday: 8:00 AM - 8:00 PM
  • Wednesday: 8:00 AM - 8:00 PM
  • Thursday: 8:00 AM - 6:30 PM
  • Friday: 8:00 AM - 6:30 PM
  • Saturday: 9:00 AM - 5:00 PM

Our receptionists work either half-day or full-day shifts. Working hours are structured as follows:

  • Two weeks (alternating) of the month will have one day off during the week but will require working on Saturday.
  • The other two weeks will be Monday to Friday only.

Main duties of the job

Job Summary:

As a Patient Adviser, you will primarily handle administrative duties, as all incoming calls are managed by our call centre. Your responsibilities include processing incoming emails, managing daily tasks from clinicians, and handling online booking requests.

You will provide exceptional front-of-house service, directing patients to appropriate services or healthcare professionals courteously and efficiently. Additionally, you will support patients and colleagues in using new technological processes and procedures introduced by the practice.

About us

Work Location:

  • In person

Join our team at Portland Medical Practice and contribute to our mission of providing high-quality healthcare services in a supportive and dynamic environment. Apply today!

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 37.5 per week

Benefits:

  • Bereavement leave
  • Company events
  • Company pension
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift
  • Weekend availability

Work Location: In person

Reference ID: PMC/A/F/PA003

Details

Date posted

24 July 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1332-24-0008

Job locations

Portland Medical Centre

184 Portland Road

London

SE25 4QB


Job description

Job responsibilities

Key Responsibilities:

Reception:

  • Greet and receive all visitors and patients with a positive and professional attitude.
  • Manage and action requests made by patients via the online booking system.
  • Process incoming emails promptly.
  • Answer internal telephone calls, redirecting or dealing with them as necessary.
  • Assist clinicians during surgeries as required.
  • Process prescription requests according to practice guidelines.
  • Handle patient inquiries and schedule new and follow-up appointments.
  • Communicate test results to patients through appropriate methods.
  • Assist with the booking of transport for hospital appointments.
  • Arrange interpreter services when necessary.
  • Schedule medical examinations and extract notes for medical reports.
  • Process practice notes daily and take required actions.
  • Liaise with clinical software and telephone companies regarding system issues.

Job description

Job responsibilities

Key Responsibilities:

Reception:

  • Greet and receive all visitors and patients with a positive and professional attitude.
  • Manage and action requests made by patients via the online booking system.
  • Process incoming emails promptly.
  • Answer internal telephone calls, redirecting or dealing with them as necessary.
  • Assist clinicians during surgeries as required.
  • Process prescription requests according to practice guidelines.
  • Handle patient inquiries and schedule new and follow-up appointments.
  • Communicate test results to patients through appropriate methods.
  • Assist with the booking of transport for hospital appointments.
  • Arrange interpreter services when necessary.
  • Schedule medical examinations and extract notes for medical reports.
  • Process practice notes daily and take required actions.
  • Liaise with clinical software and telephone companies regarding system issues.

Person Specification

Qualifications

Essential

  • Computer Literacy
Person Specification

Qualifications

Essential

  • Computer Literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KESTON MEDICAL

Address

Portland Medical Centre

184 Portland Road

London

SE25 4QB


Employer's website

https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

KESTON MEDICAL

Address

Portland Medical Centre

184 Portland Road

London

SE25 4QB


Employer's website

https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Group HR Manager

Laura-Claire Peters

laura-claire.peters@nhs.net

Details

Date posted

24 July 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1332-24-0008

Job locations

Portland Medical Centre

184 Portland Road

London

SE25 4QB


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