Patient Advisor
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Job summary
Job Description: Patient Adviser (Receptionist)
About Us
Portland Medical Practice, part of the Bourne Health Partnership, located in South Norwood, is a professional, agile, and patient-centric healthcare provider under the NHS. We are committed to delivering exceptional service to our patients and fostering a supportive work environment for our staff.
Our Work Environment Includes:
- On-the-job training
- Flexible working hours
- Growth opportunities
Working Hours (alternating weekends):
- Monday: 8:00 AM - 6:30 PM
- Tuesday: 8:00 AM - 8:00 PM
- Wednesday: 8:00 AM - 8:00 PM
- Thursday: 8:00 AM - 6:30 PM
- Friday: 8:00 AM - 6:30 PM
- Saturday: 9:00 AM - 5:00 PM
Our receptionists work either half-day or full-day shifts. Working hours are structured as follows:
- Two weeks (alternating) of the month will have one day off during the week but will require working on Saturday.
- The other two weeks will be Monday to Friday only.
Main duties of the job
Job Summary:
As a Patient Adviser, you will primarily handle administrative duties, as all incoming calls are managed by our call centre. Your responsibilities include processing incoming emails, managing daily tasks from clinicians, and handling online booking requests.
You will provide exceptional front-of-house service, directing patients to appropriate services or healthcare professionals courteously and efficiently. Additionally, you will support patients and colleagues in using new technological processes and procedures introduced by the practice.
About us
Work Location:
- In person
Join our team at Portland Medical Practice and contribute to our mission of providing high-quality healthcare services in a supportive and dynamic environment. Apply today!
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 37.5 per week
Benefits:
- Bereavement leave
- Company events
- Company pension
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
Reference ID: PMC/A/F/PA003
Details
Date posted
24 July 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1332-24-0008
Job locations
Portland Medical Centre
184 Portland Road
London
SE25 4QB
Employer details
Employer name
KESTON MEDICAL
Address
Portland Medical Centre
184 Portland Road
London
SE25 4QB
Employer's website
https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)