Job summary
Alconbury and Brampton Surgeries are looking for 2 receptionists to join their friendly Brampton Reception Team.
The role incorporates both telephone and face to face patient contact with patient related administration.
The hours for both vacancies alternate between one week of 5 mornings and then one week of 4 afternoons (excl Weds) and repeat.
There is a requirement to be able to provide additional hours as cover for holidays within the team on occasion throughout the year.
If you are looking to join a busy team with a commitment to patient care who feels we are able to make a difference then please do apply.
Main duties of the job
Receive patients for appointments, queries, and new registrations.
Receiving, opening, handling, scanning mail and items transferred between surgeries.
Make appointments for patients in person or by telephone.
Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &etc
Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
Process repeat prescription requests and forward relevant advice from GPs.
Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.
About us
The practice currently has a list of just over 13500 patients which is due to expand to accommodate local housing developments. There are two surgery sites. The main surgery is at Alconbury, five miles north of Huntingdon. The branch surgery (which serves 55% of the practice population) is at Brampton, one mile west of Huntingdon. There are five Partners, six salaried doctors, and up to ten GP Registrars. We also host year 4, 5 and 6 Medical Students from Cambridge University.
The Team
This is led by the Practice Manager, Melanie Gearing. She is supported by an experienced admin team consisting of a Management Assistant, eleven Receptionists, four Medical Secretaries and six Dispensers.
Our five Nurse team between them provide a full time treatment room service for both surgeries and are supported by four Health Care Assistants who perform purely technical clinical tasks. Our nurses see many patients for initial advice on minor illnesses, as well as performing more traditional nursing duties including family planning.
As a member of the A1 Primary Care Network we have a physiotherapist, Clinical Pharmacist, Pharmacy Technician, health and wellbeing coach and Social Prescriber attached to the Practice to support us in our delivery of care to patients.
Job description
Job responsibilities
JOB DESCRIPTION - RECEPTIONIST
1. Receive patients for appointments, queries, and new registrations.
2. Receiving, opening, handling, scanning mail and items transferred between surgeries. Double check scanning.
3. Administration of/for patients, e.g. prepare registration forms etc.
4. Make appointments for patients in person or by telephone.
5. Informing Reception Supervisor/Practice Manager of all foreseeable problem areas, e.g. large demand for appointments, or too few appointments available when consulters are absent.
6. Cash handling when dealing with fees for certificates and dispensing, &etc.
7. Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &etc.
8. Taking and dealing appropriately with all requests for home visits.
9. Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
10. Keeping reception desk and surrounding area clean and tidy at all times, renewing outdated paperwork on notice boards and making sure health and safety regulations are observed.
11. Receive, list and make ready for collection specimens giving particular care that these are handled safely.
12. Ensure that telephone system diversions are active and escalate problems to supervisor.
13. Process repeat prescription requests and forward relevant advice from GP’s.
14. Contact the District Nursing Team SPA with GP initiated requests.
15. Assist GP recruitment to research studies (eg VBI).
16. Liaise with other team members.
17. Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.
Job description
Job responsibilities
JOB DESCRIPTION - RECEPTIONIST
1. Receive patients for appointments, queries, and new registrations.
2. Receiving, opening, handling, scanning mail and items transferred between surgeries. Double check scanning.
3. Administration of/for patients, e.g. prepare registration forms etc.
4. Make appointments for patients in person or by telephone.
5. Informing Reception Supervisor/Practice Manager of all foreseeable problem areas, e.g. large demand for appointments, or too few appointments available when consulters are absent.
6. Cash handling when dealing with fees for certificates and dispensing, &etc.
7. Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &etc.
8. Taking and dealing appropriately with all requests for home visits.
9. Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
10. Keeping reception desk and surrounding area clean and tidy at all times, renewing outdated paperwork on notice boards and making sure health and safety regulations are observed.
11. Receive, list and make ready for collection specimens giving particular care that these are handled safely.
12. Ensure that telephone system diversions are active and escalate problems to supervisor.
13. Process repeat prescription requests and forward relevant advice from GP’s.
14. Contact the District Nursing Team SPA with GP initiated requests.
15. Assist GP recruitment to research studies (eg VBI).
16. Liaise with other team members.
17. Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.
Person Specification
Qualifications
Essential
- Essential criteria:
- Numerate
- Literate
- Computer literate
- Customer service skills
- Copes well under pressure
- Motivated
- Willing to learn
- Ability to use initiative
- Display good time management skills
- Flexible
- Be pleasant and good humoured
- Works well in a team
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
- Have an understanding of the NHS and/or General Practice
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
- Experience of working in a public reception environment
- Past experience of use with Emis
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
Person Specification
Qualifications
Essential
- Essential criteria:
- Numerate
- Literate
- Computer literate
- Customer service skills
- Copes well under pressure
- Motivated
- Willing to learn
- Ability to use initiative
- Display good time management skills
- Flexible
- Be pleasant and good humoured
- Works well in a team
- An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
- Have an understanding of the NHS and/or General Practice
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
- Experience of working in a public reception environment
- Past experience of use with Emis
- Experience of Microsoft Office software
- Experience of dealing with the public/patients
