Dispenser / Receptionist

Staithes Surgery

The closing date is 25 November 2024

Job summary

We have an exciting opportunity available for a dispenser to join our friendly and dedicated practice team. The suitable candidate will Ideally be qualified to NVQ Level 2 in pharmacy services and have a 1000+ hours of relevant dispensary experience, with previous experience within Primary or Secondary Care and a background in dispensing.

Main duties of the job

We have busy dispensary which aims to provide a friendly, personal and efficient service to our patients.This includes dispensing acute and repeat prescriptions via our clinical IT systemTTP SystmOne.A working knowledge TTP SystmOne of would be beneficial but is not essential as full training will be provided. The day-to-day duties include accurate and efficient dispensing, preparation of community monitored dosage systems and answering patient queries.

This role includes receptionist duties both telephone and face to face.The use of the sign posting toolkit to assist patients in accessing the most appropriate appointment or service. Booking appointments, processing repeat prescription requests and dealing with patient queries.The dispensary / reception team need to be approachable, professional, and knowledgeable in assisting our patients.

About us

Staithes Surgery is a small coastal practice with 3100 registered patients. We are a friendly, approachable, inclusive team offering a high standard of care and service to our patients.

The team consists of three GP Partners, GP Retainer, Practice Nurse, Healthcare Assistant, phlebotomist, care co-ordinator, Dispensary / Reception team and secretarial team.

We believe that all our patients and their carers are entitled to high standards, holistic individualised care provided by an experienced team of trained professionals. We aim to do this in a friendly and professional manner, always maintaining dignity and respect.

An important part of our work is to educate our patients and their relatives by providing relevant and up to date information.

We wish to offer patients freedom of choice and informed consent regarding their care and treatment.

Date posted

12 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1318-24-0001

Job locations

Seaton Crescent

Staithes

Saltburn-by-the-sea

Cleveland

TS13 5AY

Job description

Job responsibilities

The following are the core responsibilities of the Dispenser / Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges in accordance with dispensary protocol

d. Maintaining stock levels within the dispensary, liaising with the senior dispenser to facilitate reordering

e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

f. Ensuring controlled drugs are dispensed in accordance with practice policy

g. Ensuring safe disposal of returned and/or out of date medicines

h. Ensuring all repeat prescriptions are processed within a 72-hour timeframe

i. Processing prescription requests via email, phone, face-to-face and online

j. Processing Dossett boxes

k. Always maintaining a clean and safe working environment

l. Always maintain accurate records, including appropriate coding entries

Ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice, receiving, assisting and directing patients and visitors in accessing the appropriate service in a courteous way.

Offering general assistance to the Practice team, projecting a positive and friendly image either in person or by telephone, taking messages and passing on information.

o. Facilitating effective communication between patients, members of the primary health care team, secondary care and other associated agencies.

Maintaining and monitoring of the Practice appointment system, processing face to face and telephone requests for urgent and routine appointments,home visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

In addition to the primary responsibilities, the Dispenser/Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Provide guidance for trainee dispensary staff and students as necessary

c. Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC, etc. guidance