Primary Care Network Manager

Job description

Job responsibilities

Leadership and Business Management

• Lead on the development and implementation of the PCN vision and strategy, in collaboration with its member practices, the Clinical Director and PCN Board Members.
• Proactively identify and capitalise on opportunities which will be of benefit to the PCN and its patients.
• Ensure the PCN is fully compliant with its statutory and legal responsibilities, including those in relation to the PCN's Limited Company status.
• Lead, guide and support the PCN Board, PCN Clinical Director, and its member practices to ensure the smooth running of the Network including the delivery of strategic and operational priorities.
• Provide effective leadership for the Network to drive the transformational change required to deliver the Network Contract Directed Enhanced Service (PCN DES), Team Up enhanced service specification, Enhanced Health In Care Homes Framework and any other relevant contracts.
• Coordinate the delivery of PCN services and other projects arising on behalf of the Network.
• Agenda set and chair monthly PCN Board meetings.
• Lead the Digital and Transformation Programme, as outlined within the PCN DES.

• Be accountable for strategic oversight of the PCNs finances, ensuring the network operates within an agreed budget and reports to Board and member practices on performance.
• Provide financial control and compliance, including keeping of company accounts.
• Provide oversight of the PCNs financial position to the Board members through regular reporting.
• Manage the PCN as an NHS pension employing authority, ensuring compliance to relevant regulations and legislation.
• Submit annual financial accounts and other annual updates to Companies House.
• Ensure staff salaries and pensions are managed and paid appropriately.
• Create business plans and cost summaries for new and existing initiatives.
• Be accountable for setting the PCN budget, including 3-year forecasts, based upon the funding available.
• Explore additional funding opportunities and where appropriate, submit bids, financial claims, end-of-year returns and any other associated compliance information written into the conditions of funding.
• Lead and/or oversee procurement activities.

• Embed an inclusive and respectful work environment that prioritises staff wellbeing.
• Ensure appropriate HR management systems are in place to support staff management.
• Oversee recruitment, inductions, appraisals, performance management and training of the PCN workforce.
• Undertake regular workforce reviews, with reference to skill requirements and workload, making any recommendations for change to support and improve delivery of care to the Board.
• Manage operational, administrative and clinical staff including all aspects of employment, as set down within the PCN staffing structure.

• Work with member Practices to develop new and innovative ways of working which enable the PCN to thrive through the sharing of best practice and working collaboratively.
• Ensure service development and delivery is in accordance with the PCN DES and other local initiatives.
• Oversee the day-to-day operations of the PCN staff, ensuring staff achieve their primary responsibilities.
• Manage and monitor compliance in terms of direct PCN operations, including, but not limited to, employment law, GDPR and Health & Safety.

• Establish systems and policies to ensure correct governance of the PCN limited company and effective working between the constituent practices.
• Establish effective quality improvement and clinical governance systems and processes, to ensure services are delivered in accordance with associated clinical standards, evidenced based standards and recognised good practice e.g. NICE guidelines, CQC requirements.
• Develop and enforce local policies and standard operating procedures to support service delivery to required standards.
• Manage the quality of service delivery through clinical audit, Significant Events Analysis and standard setting.
• Implement recommendations from local clinical audits with support from the Clinical Director.
• Be responsible for the production of performance and quality reports within the Network and present reports to the Board.
• Ensure all PCN policies and insurances are in place and regularly reviewed to minimise the companies' legal liabilities.
• Ensure all contracts, agreements and subcontracts with third parties are developed and reviewed at regular intervals.

• Oversee the development and maintenance of a robust IM&T policy.
• Ensure the PCN's compliance with all GDPR legislation and professional information management standards and Information Governance.
• Ensure that the PCN's use of technology is current, relevant and appropriate for use.

• Lead, develop and maintain good internal and external communication for the PCN.
• Act as the primary point of contact for NHS(E), DDICB, community services and other external stakeholders.
• Effectively and professionally represent NED PCN at all appropriate meetings.
• Work in collaboration with other local health and care organisations to develop transformational programs of work.

Person Specification

Qualifications

Essential

• Degree Level Qualification or equivalent experience

Desirable

• Additional Leadership and / or Management Qualification

Skills and Knowledge

Essential

• Excellent leadership skills
• Strategic thinker and negotiator
• Strong Interpersonal Skills
• Confident communicator across a range of audiences
• Ability to exploit and negotiate opportunities to enhance service delivery
• Familiarity with and knowledge of digital enhancements in primary care
• Data collation and analytical skills
• Business proposal development skills
• Self-starter
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and embed an inclusive and respectful working environment for staff
• Through understanding of GDPR legislation and requirements

Desirable

• Knowledge of SystmOne Clinical point of care software
• Competent with using Microsoft Office software
• Experience in using Xero accounting software

Experience

Essential

• Demonstrable experience of operational and business management
• Proven ability to operationally manage multiple service aspects at any one time
• Financial management and control
• Able to demonstrate experience of being patient centric in approach to service development
• Experience of internal and external stakeholder engagement
• Significant experience in managing all HR related activities
• Previous NHS, Primary Care or General Practice experience
• Experience in Governance and Assurance management

Desirable

• Experience in managing the statutory and legal requirements of a Limited Company
• Understanding of current and upcoming PCN contracts and initiatives

Other

Essential

• Highly Organised
• Motivated and proactive with a positive approach to challenges
• Reliable and trustworthy
• Ability to use initiative and judgement
• Resilient
• Commit to a DBS Check
• UK Driving Licence with full use of a car

Desirable

• Good sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Springs Health Centre

Address

Springs Health Centre

Recreation Close

Clowne

Chesterfield

Derbyshire

S43 4PL

Employer's website

https://www.thespringshealthcentre.co.uk/ (Opens in a new tab)