Job responsibilities
The Springs Medical Partnership Receptionist Job
Description
Accountable to: The Springs Medical Partnership
Reports to : Reception Manager
Hours: 20 - 30 hours per week
Salary: £20,531 - £21,509 pro rata
Job Summary:
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the Practice
- Deal with all
general enquiries, explain procedures and make new and follow-up
appointments.
- Use our clinical
system, Systm1, in an efficient and safe manner.
- Contact patients
to arrange medication reviews, minor operations and chronic disease
reviews.
- Use your own
judgment and communication skills to ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain Practice
arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery.
- Enter requests
for home visits onto the clinical system, ensuring careful recording of
all relevant details and where necessary refer to Duty Doctor.
- Action repeat
prescription requests and ensure that they are sent electronically via EPS
within 48 hours.
- Advise patients
of relevant charges for private (non General Medical Services) services,
accept payment and issue receipts for same.
- Enter patient
information on to the computer as required.
- Undertake any
other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
Confidentiality:
- In the course of
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
- Using personal
security systems within the workplace according to Practice guidelines
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Making effective
use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply Practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate